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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
333 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 333 reviews

October 05, 2022

Service is great! I take all my cars there and never have an issue. I especially enjoy there premium coffee and complimentary water. Your porter Robert is a great asse More

by Carguy7618
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes, Donnie,Robert
Oct 08, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Carguy7618, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond! We'll be sure to pass on the praise to Robert. He deserves it!

September 29, 2022

Stanley is always helpful and provides confidence in the outcome of the service.and condition of our vehicle. More

by E350 Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanely
Oct 03, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond.

September 28, 2022

A 1 star rating is being generous. This was the wort service department I’ve ever dealt with. I’ll never use them again and will never purchase a car or recommend this dealership to an More

by brian.dunaway18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Ortega
Oct 08, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Brian, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

Oct 08, 2022 -

brian.dunaway18 responded

They are horrible and the experience was even worse. When I complained the the service manager John Berry he took the side of the dealership and basically told me live with it. I’ll never use them again or recommend them.

Oct 08, 2022 -

brian.dunaway18 responded

You’re disappointed but just as the Service Manager didn’t do you refuse to over a solution, I got screwed because of a mistake the technician made snd the manager took his side.

September 23, 2022

DO NOT SELL YOUR CAR to Hendricks. They tried to scam me out of my 2k mile corvette. I put my car for sale on Facebook. Hendrick Chevrolet. Messaged me asking if they could buy it. The More

by asafarali
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Said was the used car manager
Sep 24, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We are sorry you feel that way. After seeing the vehicle for the first time and reviewing the equipment, we had reservations about the price we offered unseen without guarantee. Good luck flipping your Corvette!

Sep 24, 2022 -

asafarali responded

That’s a lie. The condition is was perfect. Even your used car manager said that. As for equipment. The vin pulls all options. Your used car manager said. Well I messed up and don’t want to take responsibility and basically. Help me there for another 20 min just to throw up his hands like it was whatever

Sep 24, 2022 -

asafarali responded

Furthermore. You contacted me in purchasing it. I didn’t contact you. And who give if a sell it after a few months or not. Whoever you are. You are just a lazy incompetent a hole. You are selling corvettes for 30k over sticker. So Whoever reads this hopefully Will see this. And I recommend Haley Chevy. As you all are running the same as a 1990s car dealership.

September 17, 2022

As always Josie was awesome. The service was great and done exactly on time. Great job. More

by Tsonger8
Recommend Dealer
Yes
Employees Worked With
Josie
Sep 21, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much for the positive review!

September 01, 2022

Have quality people working in service at the dealership. Stanley McKay does a great job as part of the service team. More

by Jonwking84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Sep 04, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thanks for the positive feedback!

August 25, 2022

Service center is fabulous. Stanley takes wonderful care of me and my vehicles every time. I highly recommend this dealer. More

by ER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Aug 27, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you for your praise and kind comments about our team. We know that Stanley appreciates it! We do hope we can be of assistance in the future. Take care!

August 23, 2022

You can’t beat the excellent customer service you receive from all employees that work there. More

by Dontplaywithmyyoyo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Z.
Aug 26, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!

July 15, 2022

Great Service team! I get all my cars serviced here regardless of brand and they do it all! More

by Carguy7618
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes
Jul 18, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you for the find words and praise and we know that Wes appreciates it! We’ll see you on your next visit!

July 14, 2022

I had a very good service visit. The service customer rep was friendly, helpful and professional. I did not have to wait a long time sor my service to be completed. More

by jerim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Jul 15, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Hello Jerim, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

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