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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
342 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 342 reviews

October 04, 2021

He’s the BEST! He always greets w/ a smile & Whats up? He’s a pleasure to deal with More

by VIX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley
Oct 05, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We're so glad that we were able to go above and beyond your expectations! And, we agree, Stanley does an awesome job with customer service in the care that he provides his customers. We look forward to seeing you on your next visit.

August 28, 2021

This dealership has really nice looking big trucks and the service department gets your vehicle in and out quickly for vehicle maintenance. More

by pulaskijohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure what his name was
Aug 31, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

John, thanks so much for the positive feedback!

August 26, 2021

Very helpful, courteous, competent, and prompt. Gave me good information about my car's care More

by Happycobaltowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
Aug 31, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond. We are always more than happy to assist you if anything else comes up. Take care!

August 23, 2021

Appointment at 3:15 for State Inspection.Out two hours Appointment at 3:15 for State Inspection. Out two hours later with an appointment. Ridiculous More

by Tripp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Aug 25, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Tripp, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact the Service Manager, John Berry, at 804-364-4500. Thank you for your time and we look forward to hearing from you soon.

August 16, 2021

Have been going to Rick Hendrick for years and will keep going and referring friends to them. More

by more4cary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Aug 18, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

More4cary, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond.

August 11, 2021

Even though they didn’t have the car we wanted they helped us locate one at another Hendrick dealership. They have provided great service. Their extended warranty was honored at another dealership clos More

by QAVA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 16, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Qava, we're so glad that we were able to go above and beyond your expectations!

August 07, 2021

Daniel was my service advisor this morning. He got me in and out first thing. My 2019 Sierra was inspected. He has always been very friendly and always looks out for me. I have recommended Hendrick to many More

by Dbaber8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ortega
Aug 18, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We're so glad that we were able to go above and beyond your expectations and that Daniel took great care of everything for you!

July 30, 2021

Brian Henry is by far the best at this dealership. I trust him with any and every vehicle I've owned. He's simply the best. More

by Amontgo72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Henry
Aug 16, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We're so glad that we were able to go above and beyond your expectations!

July 30, 2021

Very pleasant folks with a lot of knowledge. Not good with names but the ones that helped us where just great. Thank you all for your help. More

by stephenbryant09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
Aug 18, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Mr. Bryant, thanks for the kind words and praise and we appreciate the feedback!

July 26, 2021

I loved doing business with Rick Hendrick Chevrolet. The two guys who worked with me were super nice and did everything the could to make sure I was satisfied and happy with my decision. Next time I want/ne More

by haleyperry23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McCarter and Elliott Vaughan
Aug 24, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Haley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond.

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