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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
342 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 342 reviews

February 09, 2022

Quick in and out, professional, effective communication, friendly advisor. My first experience was one to make me want to return to this dealership for service work. More

by hofferfam2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley
Feb 11, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much for the great review. We appreciate you coming in and look forward to next time!

February 08, 2022

We broke down 4 hrs from our home on our way to Florida on a Friday afternoon. We had to haul our 2021 Tahoe to this facility. When we arrived They immediately started the paperwork and sent a technician o More

by mevans4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager, lady at service desk
Feb 10, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We are happy that you had a safe trip home and we're glad that we could get you on the way to your destination in a timely manner. We enjoyed serving you and your family and thanks so much for the positive feedback!

February 06, 2022

The best I have ever dealt with, I won't waste my time with any other dealership from now on. I couldn't be happier. Huge thanks to Jeremy McCarter and Matt Meschke! More

by tcroane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McCarter and Matt Meschke
Feb 11, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond. We're glad that in working with Jeremy and Matt that you were able to find a vehicle you love! Please don't hesitate to reach out if there's anything additional we can do for you.

February 01, 2022

Excellent timely service and engagement from the staff. Clean comfortable lounge and restroom. Access to the facility is easy. More

by Jamesnowlin824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 03, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

James, We're so glad that we were able to go above and beyond your expectations! Thanks for the feedback and for choosing us for your vehicle service needs.

January 26, 2022

I have purchased several cars from Hendrick and had a great experience every time. The service department is excellent. More

by ladocsi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Jan 28, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

We're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Buick GMC Richmond

January 25, 2022

Thomas Mason is excellent, takes care of my service and repair appts . Quick and friendly , work is done professionally, I drive a long way to this dealership for the above reasons ! Highly recommended More

by Grady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Mason
Jan 27, 2022 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much for coming to see us and for bragging on Thomas! We appreciate your business.

December 01, 2021

All services were performed as initially stated, I was kept up to date on the status throughout my visit, and the service advisor was thorough and friendly. More

by MyRegalGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Dec 03, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you for choosing us for your vehicle service needs! We look forward to seeing you on your next visit.

November 12, 2021

Daniel Ortega in service took great care of me. I needed something specific fixed that required a part so I ran over in advance to make sure they could see the part needed. All went smooth. Staff was frie More

by lisazstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ortega
Nov 14, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

We’re so glad that Daniel took good care of everything and thanks for the positive feedback!

November 09, 2021

Drop my vehicle off, the gentleman that helped me was super nice fast and welcoming. Fast on the fix, same guy was helping me had me out of there super fast and set me up a appointment for my sons truck. More

by Derek.Burkhead
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor, stanley tech , Chris Edwards
Nov 09, 2021 -

Derek.Burkhead responded

Great place

November 05, 2021

Today's purchase was the most pleasant experience I've ever had buying a car in more than 30 years of driving. My sales associate, sales manager and finance manager were all terrific and true professional More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McCarter, Mark Wilson, Elliott Vaughan
Nov 07, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Mark, thanks for the great feedback. It’s nice to know that Jeremy, Mark and Elliott took good care of you! Enjoy your new vehicle!

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