Rick Hendrick Cadillac - Norfolk
Norfolk, VA
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I came back to trade in my Trailblazer. Joshua was my sales associate and let me tell you, he went above and beyond in finding me my perfect car. He sent me pictures via text messages to sa Joshua was my sales associate and let me tell you, he went above and beyond in finding me my perfect car. He sent me pictures via text messages to save me time from walking around looking for the right car. He actually did all the legwork for me. When he found the perfect car, we got together to finalize the deal. It was an amazing experience and I didn’t feel pressured to help him make a sale. Then he introduced me to CD who walked me through all the financial details. I felt that CD and I were old friends and I actually forgot that I was there to buy a car. Rick Hendrick put customers first and you feel that the moment you make contact with them. I don’t want to leave out Malory in service. If it wasn’t for her, I would still be waiting for my Trailblazer to be fixed. She helped me get a loaner car and when I decided to just trade my SUV in for a car, she quickly teamed me up with Joshua. This is team work at its finest. I am proud of my purchase and even more grateful for all the staff that helped me. More
The staff here is very friendly and helpful, the salesperson Jennifer answered all of my questions and didn't make me feel pressured to buy. salesperson Jennifer answered all of my questions and didn't make me feel pressured to buy. More
My family has done business with Rick Hendrick Cadillac for years. The Service and Sales Department is quite impressive. Kimberly White, one of their Executive Sales Representatives has done business with for years. The Service and Sales Department is quite impressive. Kimberly White, one of their Executive Sales Representatives has done business with my family for years. Kimberly introduced herself to me while I was waiting in service and asked if I had considered upgrading from my current model. Kimberly, took the time to explain various Cadillac crossovers comparable to mine and thoroughly answer my questions, which I found her Cadillac knowledge and demonstrations of the different crossover models professionally impressive which intrigued me to purchase another Cadillac from Rick Hendrick and Kimberly White. Thank you again for making me feel like family, now I know why my family continues to do business with Rick Hendrick Cadillac. More
Kimberly White is by far the most customer oriented sales person I have ever met. The details she unraveled about financing paperwork is second to none. Her product knowledge and customer concern is the re person I have ever met. The details she unraveled about financing paperwork is second to none. Her product knowledge and customer concern is the reason I have purchased four Cadillacs from Kimberly White and Rick Hendrick. More
Michael Sudlow was so helpful with my husband in finding a car. He was patient with us and explained everything on the car we needed to know a car. He was patient with us and explained everything on the car we needed to know More
Kimberly White was our sales professional. She was extremely helpful in the automotive purchasing experience. She is very professional, and She knows Her car business from A to Z. Kimberly Whi She was extremely helpful in the automotive purchasing experience. She is very professional, and She knows Her car business from A to Z. Kimberly White enabled us to purchase a luxurious Cadillac Escalade. She made the whole process extremely easy. So when you're ready to buy your new Cadillac - Call Kimberly White at - (757)-455-4600. John & pat Mosley More