Rick Hendrick Buick GMC Duluth

Part 1-Let me start by saying sales department phenomenal once you have sign on the dotted lines that's it customer service goes out the window. I bought a dodge durango used. Two weeks after having the car once you have sign on the dotted lines that's it customer service goes out the window. I bought a dodge durango used. Two weeks after having the car the radio stop working and the engine light came on. I called the service department who instructed for me to bring the vehicle in to be seen. I ask the representative so i get a loaner because this is my only vehicle to go to work. She told me yes. Ok no problem. On my appointment date which was Friday I drop the truck off the service guy took the keys but i realize no said anything about my loaner. I ask so I get a loaner the service representative stated no we do not give loaner we can give you a rental and it will $35 a day. I was livid nevertheless I had to go to work so I had no choice. On Saturday evening while I was out doing errands the rental went up in smoke. I was terrified with 3 kids in the car and stranded. I called the dealership a lady by the name of Amanda Brock answered I informed her of what happen she stated well ma'am there's nothing I can do. I got really upset and ask for a manager the manager came on the line and stated I would have to get the car towed to the dealership I ask him how do you expect me to do that sir with 3 kids. He said easy just look up a towing company. I ask Sir who's going to pay for the tow truck he then placed me on hold. He came back on the line and assured me they will pay for it. Part2 my husband was able to go with the tow truck guys and the kids and I uber home. Monday we receive a call the truck is ready. Once I got there of course I requested a manager and voiced what happen over the weekend. They gently apologize. But didn't think to say we won't charge you for that day. So now I'm hit with the diagnosed of the truck. Which came up to $1173 roughly. What made matter worst I was being told it's not covered under warranty because it's just the sparks plug that need to be change out and that is considered maintenance. Here I am who just bought this truck less than a month ago is being told to come up with over a thousand dollars for simple sparks plug plus $35a day for the loaner.only for the light to come back on again. I was in tears. Once again I have no choice but to finance the amount because with this pandemic and 3 kids I can't afford it. Part3-Before I left I asked about my paper tag I was told I have to talk to finance. I have called finance 5 different times only to be told they are in a meeting. My number was taken twice and I was promised a returned phone call. No one called. At 830 am today I was placed on hold never to return. Well I decided I'll go to the tag office myself only to be pulled over by Gwinnett County police. Thank God he was understanding and allow me to short it out. This has turned to be the worst car buying experience ever. How could you guys treat your customer like this. No sympathy,no understanding,no compassion. And what happen to that warm customer service. More

Ripped me off. Asked for a particular service and wouldn’t perform it because they wanted to sell me some other garbage. Took my money for some xxxxxxxx diagnosis. You will be politely ripped off h wouldn’t perform it because they wanted to sell me some other garbage. Took my money for some xxxxxxxx diagnosis. You will be politely ripped off here. Service manager is an idiot. More

The team started strong and finished strong. I live in Albany,Ga and had to drive to Atlanta,Ga to purchase a car for my wife. They were professional and explained all the details of the price. Albany,Ga and had to drive to Atlanta,Ga to purchase a car for my wife. They were professional and explained all the details of the price. More

He was very helpful and knowledgeable. I would definitely come back and refer someone here. Excellent service and very nice . Will come back again. Thanks come back and refer someone here. Excellent service and very nice . Will come back again. Thanks More

I had a very good experience today. It was one of the easiest and enjoyable car buying experiences. All the staff was knowledgeable and friendly. Brandon Askew was a very big help!!! easiest and enjoyable car buying experiences. All the staff was knowledgeable and friendly. Brandon Askew was a very big help!!! More

Kenmanuel and Luis in sales were great and pleasant. Kenmanuel was very patient and explained vehicles features in detail so that I could make an informed decision to purchase my new truck. Austin in fi Kenmanuel was very patient and explained vehicles features in detail so that I could make an informed decision to purchase my new truck. Austin in finance was very nice and went through the paperwork thoroughly. Overall a great team to work with. Highly recommended. More