Rick Hendrick Buick GMC Duluth

Donald Robertson was an outstanding salesperson. He was very efficient and explained everything in detail for my understanding. I felt at ease with his area of expertise and the paperwork was done in an ex very efficient and explained everything in detail for my understanding. I felt at ease with his area of expertise and the paperwork was done in an expedient manner. Great salesperson! More

My wife and I were looking for a new Acadia and we decided to make the drive to Hendrick GMC in Duluth and after the experience we had, or lack their of, we left extremely disappointed. We chose this decided to make the drive to Hendrick GMC in Duluth and after the experience we had, or lack their of, we left extremely disappointed. We chose this dealer because of its inventory levels and also on the Hendrick Automotive reputation. We arrived on Saturday morning about 10am and we started looking at the inventory on the lot. The entire time my wife and I were walking the lot we were never approached by any sales rep or even greated by any employee that even happened to pass us by, and their were several who did. After about an hour of narrowing it down between two Acadias we liked we wanted to speak with a sales rep to see what deal they could make for us, and still, no one was around. So we decided to walk into the lobby to see if we could get some help and it did not get any better. The girl at the front desk never greated us, she looked up at us from cleaning the popcorn machine, and turned right back around to keep cleaning. The few sales reps we did see, about 4, were already with customers and no we did not have an appointment with anyone but with it being a Saturday we expected talking to a sales rep would never be a issue. So we hang out in the lobby for about 15 minutes waiting for someone to acknowledge us at all and it never happened. The sales managers were just sitting at their desks talking to each other, they saw us, never even stood up to greet us or help in any way, and just went back to talking amongst themselves after seeing us. At this point we had been their over 90 minutes and was never approached or greeted by any employee and we left because we were wasting our time. This is the worst dealership experience I have ever had. More

Excellent sells man very professional good manners good follow up since the moment I fill the aplicación to the minute I finish the purchase thank you follow up since the moment I fill the aplicación to the minute I finish the purchase thank you More

Mod was great. The service was fairly slow. Detail took a very long time. We spent almost 6 hours there. Other than that Mod did a fantastic job very long time. We spent almost 6 hours there. Other than that Mod did a fantastic job More

Worked with Mod on a purchase. He was great to work with; very pleasant and eager to help. Texted back and forth to answer my questions (even after the sale) Helped me get a lot of the paperwork done o with; very pleasant and eager to help. Texted back and forth to answer my questions (even after the sale) Helped me get a lot of the paperwork done over the phone so as to not be at the dealership forever. He even came in on his day off to secure and finalize the sale More

Beware of Dealer!!!! After 3 months 4000miles on my 2020 GMC Sierra. I had enough dealing with there unprofessional business! Took the truck back for an appraisal they gave me a $16000 low ball offer! The a GMC Sierra. I had enough dealing with there unprofessional business! Took the truck back for an appraisal they gave me a $16000 low ball offer! The appraisal manager told me he’s selling his 2022 GMC SLT for mid 40s and I ask him t show me one that your selling it for that much he couldn’t prove it. There online lot show there selling 2017 GMC Sierra with 50,000 miles for $45000. More

Great place to work with. This is the 2nd time dealing with Rick Hendricks. People are very helpful and friendly. Great management. Big inventory. Thanks with Rick Hendricks. People are very helpful and friendly. Great management. Big inventory. Thanks More

BUYER BEWARE! Be very careful with this dealership. 1. The price they give you online is not the real price. They will automatically add an additional $1,500 in accessories to the price. These accessori The price they give you online is not the real price. They will automatically add an additional $1,500 in accessories to the price. These accessories are on the vehicle when it comes from GM per their sales reps and Manager Ron. If that is the case then those "accessories" should be on the window sticker not dealer add ons. So basically they are using bait and switch techniques on their prospective customers. Oh and also, their online add says that their dealer fee is included in the online price. Be careful as they will try to add it in again on a deal. So the advertised price is not the real price. 2. Their Sales Manager Ron....that guy is horrible. If you try to deal with him you will find he is very insulting at the very least. He told me I was not "invested" because I was attempting to do most of the work virtually and not in front of him. Per him I "am sitting on the couch watching football". Never mind he had no idea what I was doing and obviously must not give 2 cents that we are in the middle of a pandemic and all businesses are working primarily virtual....reality is I called him on the stuff above on the deal and he didn't like it. Not real sure how this guy is considered Management as I guess the $70-$75K I was going to spend with them is not an investment. More

Miserable sales experience. Their significant add-ons and low trade appraisals will have you paying a lot more for a car. They wanted $7000 more for the same car than other local dealers. They play the and low trade appraisals will have you paying a lot more for a car. They wanted $7000 more for the same car than other local dealers. They play the games that dealers played 15 years ago. Don't waste your time. More

Sales experience to buy a new car was great. Mod followed up and stayed connected to help us find what we wanted. Atmosphere was low pressure and no games. followed up and stayed connected to help us find what we wanted. Atmosphere was low pressure and no games. More