Rick Case Volkswagen

Enjoyed New Car Buying Experience If you are in the market for a Volkswagen, Frank Eli at Rick Case Volkswagen will facilitate an enjoyable experience. Frank was extremely knowledgeab If you are in the market for a Volkswagen, Frank Eli at Rick Case Volkswagen will facilitate an enjoyable experience. Frank was extremely knowledgeable concerning the vehicles and had a sense of humor. He was also patient and with a calm demeanor. Frank was instrumental in bringing the deal to fruition. He took his time after dealership hours to help us with the car's features. Thanks Frank!!! More

Best car buying experience ever! I don't have a single bad thing to say. Pricing was great. No haggling necessary. Interest rate was the best. Will come back for my next car! I don't have a single bad thing to say. Pricing was great. No haggling necessary. Interest rate was the best. Will come back for my next car! More

Full of lies this guy! ripp off!! Stay away from this guy,unprofessional,full of lies,doesnt have a clues about cars ,his breath is like a toilet scent just beware ,again STAY AWAY FRO Stay away from this guy,unprofessional,full of lies,doesnt have a clues about cars ,his breath is like a toilet scent just beware ,again STAY AWAY FROM HIM More

Great experience Franklin and his team were such a joy to work with it was a surprise that I even left with a vehicle as I was looking for one but they made it possibl Franklin and his team were such a joy to work with it was a surprise that I even left with a vehicle as I was looking for one but they made it possible to leave with one that day. Very patient, knowledgeable, kind and overall the experience was excellent. I love my new Jetta. More

Great pressure less experience My sister and I went with a set monthly payment and down payment that if it couldn't be met meant we couldn't buy the car. Franklin made us feel very My sister and I went with a set monthly payment and down payment that if it couldn't be met meant we couldn't buy the car. Franklin made us feel very at ease, his knowledge of the car was impressive and during the entire time we never felt stress or any type of pressure or misinformed. Our numbers were met and my sister got her new car. Franklin was very patient and went out of his way to get us the deal that was right for us. Ivan in finance explained everything and was outstanding. More

Outstanding at Every Level After very unpleasant, & highly unprofessional experiences at the Miami VW dealerships, Rick Case was highly recommend to me. Jennifer (Intermet/Cust After very unpleasant, & highly unprofessional experiences at the Miami VW dealerships, Rick Case was highly recommend to me. Jennifer (Intermet/Customer Service) started what turned out to be an exceptional experience. My Sales person...Frank Elie was so very thorough, ensuring my proper selection (my 1st VW)... His patience, knowledge, & professionalism was greatly appreciated. Finance Manager...Daniel Flores was equally exceptional...ensuring my total satisfaction. Walking into Rick Case, VW...there's a positive energy...employees are motivated and driven. I couldn't help but to get caught up in this positive atmosphere...and purchasing a new car is a stressful experience, so this "vibe" was a refreshing Dealership change. Thanking everyone at Rick Case VW. I love my 2018 VW Beetle/Dune!! Leslie Blazys More

Car leasing nightmare (I gave 1 Star because I can’t give zero)Terrible business practice. Lack of respect for customers time. This dealer’s business practice epitomizes ba (I gave 1 Star because I can’t give zero)Terrible business practice. Lack of respect for customers time. This dealer’s business practice epitomizes bait and switch. Car buying is stressful. But the two, yes two back to back experiences I had there, led me to sharing my experience as much as I can. I have leased approximately 7 cars of different models and have never had an employee interrupt financing to renegotiate prices that both the dealer and I had already negotiated and agreed on. I literally had the key of the car that I was purchasing in my pocket. As a matter a fact, things became so confusing and hectic so abruptly that we left the dealer with the key. As I was getting into my own car to leave, the salesman had caught up to me to return the key to him. Going to a Rick Case dealer was and always has been the worst experience. We will never give them another opportunity to earn our business. More

Great Car Buying Experience This was my first purchase of a Volkswagen vehicle. From the moment my husband and I walked in the door, we felt a sense of comfort. Anvar greeted us This was my first purchase of a Volkswagen vehicle. From the moment my husband and I walked in the door, we felt a sense of comfort. Anvar greeted us and took care of us the rest of the way. After visiting other dealers, Rick Case VW was the only one that gave me the best deal. They took care of the remaining 20 payments of my lease and was able to put me into a new 2018 model VW. Anvar was patient with us. He didn't pressure us into a deal we were uncomfortable with. The service was so great!! We came back within a week to get another new vehicle for my husband!!! Now for my husband's car, it was a difficult deal due to the large negative equity left on his car. After back and forth communication, the used car manager came up with a deal we couldn't leave on the table. In the end, we can say that we are now happy to be a part of the Volkswagen family!! Thank you Anvar!! Abundant blessings to you and your family!!! More

Simple oil change and tire rotation I arrived at Rick Case VW at 10 AM. I had an appointment then for a simple oil change and tire rotation, which I was told would take an hour. Upon arr I arrived at Rick Case VW at 10 AM. I had an appointment then for a simple oil change and tire rotation, which I was told would take an hour. Upon arrival I was told to go sit in the lobby and wait for a technician. I was not seen by a technician until 10:45 AM who told me that the service would take at least an hour and a half. He then tried to scam me with an addition to my car that I didn't need. Along with this, the complementary website wouldn't allow me to access any website, aside from google. I brought my laptop to do work because I was told that the wifi would support it, but of course it didn't. I will never come back to this godawful, slow as xxxx car dealership. The staff is not helpful and they always take longer than they say to finish what you came in for, no matter if you have an appointment or not. This is a garbage car dealership. More