Rick Case Volkswagen

Amazing Customer Services and Buying Experience Excellent and well trained sales personnel especially Claudia Mucury, from car sales . Fast turnaround to solve some minor issues with car I've bough Excellent and well trained sales personnel especially Claudia Mucury, from car sales . Fast turnaround to solve some minor issues with car I've bought with them. Very good Customer Experience. I do recommend ! More

Great experience thanks to the sale person Hi, I want to thank you Mauricio Defrancisco for everything that he did last night, this was our first time in a Volkswagen dealer, and he made our ex Hi, I want to thank you Mauricio Defrancisco for everything that he did last night, this was our first time in a Volkswagen dealer, and he made our experience sensational that we end choosing a Volkswagen car and rick case dealer. He took the time to explain every details of every car that he showed us, he make the driver experience amazing!!!! He stay we us until the end no matter the time. Thank you rick case for having such an amazing sale person like Mauricio defrancisco in your team! More

Salesman Mauricio De Fransico My salesman Mauricio De Fransico was the best. He was very patient and informative on my new car purchase. He made the experience enjoyable,my mon was My salesman Mauricio De Fransico was the best. He was very patient and informative on my new car purchase. He made the experience enjoyable,my mon was very impressive and stated that when she is ready to purchase that she would come see him. Mauricio thanks for all your help. More

Bit misleading Went to Rick Case to buy an Atlas. I had been to off lease the day before but decided to get a new car. Spent a lot of time on line doing research. Sa Went to Rick Case to buy an Atlas. I had been to off lease the day before but decided to get a new car. Spent a lot of time on line doing research. Saw that RC claimed of not being undersold and each purchase gets a Honda generator. While leaving the site a pop up off appear as a $500.00 coupon toward purchase. When we got there there was only a few Atlas available. We choose one that was a little more expensive then what we had been pricing because that was all they had.We negotiated the SUGGESTED price form 41,435 to 38. That is always expected. On the trade in instead of the $17,000-15,000 Blue book they gave me 12,500,a thousand less then off lease. Then I had a finance agreement from Brightstar that I showed them for 3.6 they charge me 5.89. Just to get it over with I agreed knowing in 4 months I'll refinance with Brightstar.So they got there money back,o.k at least I'll get a generator. No I had gotten too good of a deal so no generator. O.K I have my $500.00 coupon,,no that was already figured in. How ? I never mentioned it. ..When I called management to voice my complaints before I made them public all they did was try and defend their actions. Here we are,, sell your car first,set up financing with a credit union then go to Rick Case but don't count on a generator. More

Excellent service I will recommend this dealer and salesman to everyone I know.very convenient location great costumer service to long review ok thank you . service I will recommend this dealer and salesman to everyone I know.very convenient location great costumer service to long review ok thank you . More

Excellent experience from start to finish (Tiguan S) Claudia Mucury was an outstanding sales representative at Rick case Volkswagen. This is my second time purchasing a car from this dealership and I kne Claudia Mucury was an outstanding sales representative at Rick case Volkswagen. This is my second time purchasing a car from this dealership and I knew I had to ask for her again. Her attention to detail was second to none. She listens to the wants as a customer instead of being pushy towards another car. Thanks to Claudia and her manager, we were able to get a great deal for the 2018 Tiguan. The finance manager, Freddy Tigrero, gave, by far, the best experience in terms of financing options, additional coverage on the vehicle, and a maintenance plan. I have dealt with over 6 dealerships and their financial department, and Freddy comes out on top. If not for Freddy, we would have to finance our new car with a bank or credit union. Rick case gives a stress free and welcoming environment. They are world class when it comes to customer service and a car buying experience as a whole. More

spectacular service The sales consultant Claudia and Manager Samuel, are fantastic people, impossible not to buy a car with them. both were very attentive, I searched the The sales consultant Claudia and Manager Samuel, are fantastic people, impossible not to buy a car with them. both were very attentive, I searched the store for a used Car, and left with a new Tiguan. thank you all for your attention. Aguinaldo. More

Excellent service We went on a Friday afternoon the whole family to get our new car. The sales rep, Mauricio, immediately got our needs and found the right car for us. We went on a Friday afternoon the whole family to get our new car. The sales rep, Mauricio, immediately got our needs and found the right car for us. Just in a few hours we went driving home in our new car. I will recommend Mauricio and the dealership 100%. More

Felt at home Claudia Mucury was very professional and answered all of our questions. Very knowledgeable of VW cars and she is very passionate about selling cars an Claudia Mucury was very professional and answered all of our questions. Very knowledgeable of VW cars and she is very passionate about selling cars and owns a VW herself. Thank you ! Juan More

Perfection!! I called in and was greeted by David Nami. Very kind. He invited me to come look at the Jetta. I went out and David introduced me to Mauricio DeFranci I called in and was greeted by David Nami. Very kind. He invited me to come look at the Jetta. I went out and David introduced me to Mauricio DeFrancisco. He was very knowledgeable, kind and really took his time to make my daughter and I feel important and comfortable!! I had no intention of buying a car that night. But between Mauricio and Jason they gave us a great deal!! Stephen Fusillo was quick and efficient and really made the sale a Beene! I highly recommend this dealership !!! Enjoy!! We did! Anthony More