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Rick Case Volkswagen
Davie, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 282 reviews
Buying a car has always been a daunting task for me and everyone I know! My current circumstances have me in a position with not-so-good credit. I am new to the Weston area and really had no idea where t everyone I know! My current circumstances have me in a position with not-so-good credit. I am new to the Weston area and really had no idea where to start to look for a vehicle. I took a chance on Rick Case, I figured with all the dealerships under that name, they must be doing something right. From the pleasant and helpful girl who greeted me upon entering to the final step in the finance office, the experience was hands-down the best it could be. My salesman, Farooq was very informative and helped me understand what my buying/leasing options would be. It was most important to him to get me into a car that was right for ME, and not what car was best for the dealership to sell! I was unsure that I would even qualify for financing, several different options were given to me and the Rick Case VW team found a way to make it happen. I’m relieved, grateful and absolutely love my new Jetta. It’s my first Volkswagen and won’t be my last. It has every feature I wanted, a safe, reliable vehicle with a warranty and it doesn’t hurt that it’s great looking ;). I would recommend this dealership to anyone and everyone looking for a car! Thank you Rick Case VW for a great buying experience. Cheers! Kelly C. More
Franklin, Chavez is a really good sales guy, he took the time to explain me everything about the car, he was so attentive, he gave me some gift, he gave me a good deal. I recommend him 100% Ivan, Chufarov time to explain me everything about the car, he was so attentive, he gave me some gift, he gave me a good deal. I recommend him 100% Ivan, Chufarov from finance department, also did a great job, he explained everything about the papers, offered me some package for the car, he was so fast with the process. I also recommend him 100% More
Wayne is a super sales rep. He greeted us at the door and showed us exactly what we wanted to see. He was so kind to follow up in texts to answer our questions. Committed, kind and knowledgeable. He m and showed us exactly what we wanted to see. He was so kind to follow up in texts to answer our questions. Committed, kind and knowledgeable. He made car shopping a positive experience. More
VW Jetta Process was quick and easy, inventory was plentiful, salesmam Alexander was outstanding. Dealership was clean staff was friendly. All features of the Process was quick and easy, inventory was plentiful, salesmam Alexander was outstanding. Dealership was clean staff was friendly. All features of the vehicle were explained clearly. More
Oil change, tire rotation and car wash problems Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Par Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Parts and had to by a quart of oil. I did not feel safe driving back and after adding oil had nothing to show away. This time I paid for a tire rotation but it was not done and they said the car wash was broken and if I wanted to get it washed I had to take my VW to a Honda dealer. When I complained to service writer he said there was nothing he could do. I keep coming back here because this is a leased vehicle and the sales department was outstanding but the service department is scary. If it wasn’t that I try to keep my maintenance records here to prove I took good care of my car this is the last place I’d let touch my car. I’m over 75 with heart problems and need a dependable car and their service on my car leaves me wondering if I’ll make it home every time they do regular maintenance. More
Excellent!!! High level of customer service! Very nice dealership! Professionalism! Will highly recommend this dealership! Very nice workers! Thank you very much! High level of customer service! Very nice dealership! Professionalism! Will highly recommend this dealership! Very nice workers! Thank you very much! Super, Super, Super, Super!!! More
VW Shuttle Driver I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extreme I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extremely courteous, polite and professional. He has provided me excellent customer service. VW is lucky to have him as an employee. Thank you, Carlos. Lida More
Great service The service was done promptly and finished in just a few hours after dropping the vehicle off. I highly recommend their service department. I will hav The service was done promptly and finished in just a few hours after dropping the vehicle off. I highly recommend their service department. I will have my vehicle serviced there again. More
Great Sales person and manager were respectful, attentive and friendly. The sales person demonstrate all features of the vehicle with patience and pleasure. Sales person and manager were respectful, attentive and friendly. The sales person demonstrate all features of the vehicle with patience and pleasure. The finance person was very nice as well explaining all agreement process. More
Excelente Atencion Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier t Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier taller promedio. More