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Rick Case Kia at Gwinnett Place

Duluth, GA

3.2
695 Reviews

3285 Commerce Avenue NW

Duluth, GA

30096

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Showing 695 reviews

December 06, 2022

The service center kept my car a week after it was towed to their location with no response to my numerous attempts to reach them. This resulted in me accruing over $500 in additional transportation fees t More

by hdp1952hdp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Bass, Service Manager
November 09, 2022

The oil changes have always done at Kia the last oil change they messed up my drain plug when I went Monday to get my scheduled oil change I went to Nalley Kia cuz it's closer to my house they could not More

by Sawyers199s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't know their name but they should be able to look it up on the screen
September 02, 2022

I had a simple service done and they did not do a simple thing like checking the air pressure in the tires. The paperwork showed 32 all the way around but that was not the case. Now i have been standing More

by abcagle2130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Yi, Terry Mott, Daniel Diaz
August 25, 2022

Excellent sales consultant and excellent service Third vehicle from Rick Case Kia auto group. Thanks More

by SMART
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hughett 5 stars
August 25, 2022

Your service is the best of the best when I Need it. Very kindness and make me happy. Thanks. More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr.Andre Johnson, Jon Yi
August 24, 2022

Greg, Marvin, and Kendrick (in sales) are really nice and don't try to make you buy something more than what you need. Andre and all of the people in the service dept are also really nice! They let you know More

by Littlebostongirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre-Service, Greg, Marvin and Kendrick-Sales
August 13, 2022

Had my car serviced. Very professional and friendly. Was skeptical at first because I was given an afternoon appointment but my car was ready on time and I will satisfied More

by antoniolwalton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Eric Kleckner
August 06, 2022

My sales guy Andre from Kia in the service department is the best ever. He takes care of all his customers More

by Andrea48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre.
August 03, 2022

Since I purchased my Kia at Rick Case Gwinnett Place 4 years ago I have used their service department for all my regular maintenance needs. They have consistently provided excellent service and exceeded m More

by raymondebbett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre
August 01, 2022

Everything was professional and everyone was kind and helpful. We felt welcome and i am glad that we chose Rick Case Kia to purchase a new vehicle. More

by Mirzahe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hughett
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