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67 Reviews of Rick Case Kia Sunrise - Service Center
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October 25, 2019
Service Department of Excellence Angel had assisted my wife and I. We fixed up our tire with smoothness and no issues at all. Everyone there is very kind and helpful. Daniel showed us Angel had assisted my wife and I. We fixed up our tire with smoothness and no issues at all. Everyone there is very kind and helpful. Daniel showed us to our car as we came back to get it. Thank you Rick Case Kia! More
by Lilsparky67
Employees Worked With
Daniel and Angel
October 24, 2019
Rick is survey clued it Everything went well everything was done right friendly people very happy with the service will continue to recommend and will continue to buy and hav Everything went well everything was done right friendly people very happy with the service will continue to recommend and will continue to buy and have my car serviced at Rick Case More
by Kondor330
October 17, 2019
Drive In service Had called to make appointment. Decided to stop by and Enrique said he could get it done now, if I had time. Worked for me. Had called to make appointment. Decided to stop by and Enrique said he could get it done now, if I had time. Worked for me. More
by Happy Customer
Employees Worked With
Eileen-Cashier; Enrique Paredes-Service Advisor
October 16, 2019
Interesting Went in for service for my Kia Sorento and walked out with a Pre-owned 2017 Kia Cadenza with all the bells and whistles.!! Thanks to Ryan Williams an Went in for service for my Kia Sorento and walked out with a Pre-owned 2017 Kia Cadenza with all the bells and whistles.!! Thanks to Ryan Williams and his attentiveness. More
by MEHPARADISETRAVEL
September 26, 2019
Best of the best Enrique Paredes is always very attentive and silves whatever problem I've had. It is a real pleasure to deal with him! From the salesman Otto when I Enrique Paredes is always very attentive and silves whatever problem I've had. It is a real pleasure to deal with him! From the salesman Otto when I bought the car to Jamal in Finances it was a pleasure dealing with all these employees. You are very lucky to have them working for you. More
by Carlos Portela
Employees Worked With
Other Employees :
Enrique Paredes, Elvis Gamez
September 03, 2019
Thank to Elvis Gamez for an excellent customer service I want to express a special thanks to Elvis Gamez for the excellent service and personal care! My wife and I came over to Kia Rick Case to drop the ca I want to express a special thanks to Elvis Gamez for the excellent service and personal care! My wife and I came over to Kia Rick Case to drop the car off for service. They said the service gonna take more than a day to fully fix it. We were need a car for these days and despite the fact that most of the rental car companies were closed due to a hurricane, Elvis Gamez found a way out and provided us with a car until our car will be fixed. He made our day to saved our plans 😀!!!!! More
by Igor Korol
March 22, 2019
Unprofessional service manager: Elvis Gamez Incident 1) I waited over 3 hours for an oil change while they were not busy and they refused to work on my car. I had to talk to the manager to get m Incident 1) I waited over 3 hours for an oil change while they were not busy and they refused to work on my car. I had to talk to the manager to get my car out of their shop because it was visibly idle in the same spot I had left in...for 3 hours. Incident 2) seeking help for a faulty steering wheel, they laughed in my face and dismissed my explanation for having a broken steering wheel. They were planning on overcharging me $300 for a $180 part. Elvis Lopez was the only professional working there. More
by robpaz17
February 10, 2019
Oil change 3 hrs than Daniel said I needed an antenna Long story short when I took the car back for the anttena wish my anttena was not even loose as they said it was Elvis and Daniel we're insisting on m Long story short when I took the car back for the anttena wish my anttena was not even loose as they said it was Elvis and Daniel we're insisting on me doing a survey on the spot and that they would do it for me I told them I never heard of such a thing you have not even given my keys back what's the problem I will do it later, even the guy that was there said he never heard of such a thing, got my keys left there went home than I went back to the car to get the dealership's paper work when I noticed a dent on bottom right bumper called the dealer it was closed went back the following morning my son went inside to get Daniel he took pictures to give to Elvis I never got a call back like Daniel said, so on the 4th day I called Elvis answered said to come in went there it was a waste of time nothing was done call and emailed Rick Case to no avail not even a call back from Rick Case and now my phone number is blocked NOT CUSTOMER SERVICE AT ALL , AND MY CAR STILL DENTED. More
by Myra
Employees Worked With
Elvis and Daniel, Elvis Lopez
January 04, 2019
Longest worse service ever I’m typing this as I’m sitting in the waiting area for 3 hours and 15 minutes !!!!! This is ridiculous!! I had an OIL CHANGE appointment at 11 , is no I’m typing this as I’m sitting in the waiting area for 3 hours and 15 minutes !!!!! This is ridiculous!! I had an OIL CHANGE appointment at 11 , is now 2:15 and I’m still waiting !!! The person in the front keep saying is almost done!!! How long does it take for an oil change?????? Worst service ever !!!! More
by Ana2019
Employees Worked With
Not sure , Elvis Lopez
September 27, 2018
Excellent Customer Service I've been a customer for 2 years now and whenever I take my car for it's regular maintenance, it's like they are trying to make a good first expressio I've been a customer for 2 years now and whenever I take my car for it's regular maintenance, it's like they are trying to make a good first expression every time! Brad Williams, my service rep, seems to go above and beyond every time I visit. He prepares me for future maintenance services, gives me status updates while I'm waiting and seems to treat me like I'm his only customer. I can't ask for any better service. More
by AndresForte2016
Employees Worked With
Brad Williams
