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67 Reviews of Rick Case Kia Sunrise - Service Center
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July 30, 2022
Tried to get an appointment for my first service on my 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, wh 2022 Sorrento which I was told should be done at 5000 miles. My car has 4900 miles. The earliest appointment they gave me was for September 3rd, which is more than 4 weeks out. That is ridiculous! I love my car but not happy with the dealership. More
by Pendergastj
Employees Worked With
No name given
May 12, 2022
BEWARE THIS DEALER KIA NIRO Hybrid 12v battery failed under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Mana under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Manager “Joe” “TO GET MY CAR OFF THEIR LOT” and threatened to “LIEN” my car for storage charges. Further, they refused to order the battery to secure my place in the backorder lineup. Now I’ll be charging storage at my yard of $35/day for the first 10 days, And $100/day thereafter for storage and having to look at a USELESS CAR ! Car rental and excess fuel is additional !! I went from 58 mpg to 9 mpg and drive 30k-50k per year ! More
by Rpmcommander
Employees Worked With
May 12, 2022
I am totally pleased with the service that I received during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks for everything, and know that I will return for all needed service in the future. More
by Jerome Matthews
February 14, 2022
Call service for appointment to my vehicle only for regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in adv regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in advance and I can't get the appointment. Terrible for first time trying Rick case kia More
by Richard1127
Employees Worked With
I spoke to someone over the phone
October 23, 2021
Horrible Service Department. Deceived about services to vehicle. Dealership added services to my vehicle I did not ask for. Also when I dropped vehicle off, everything was performing good except for Auto vehicle. Dealership added services to my vehicle I did not ask for. Also when I dropped vehicle off, everything was performing good except for Auto Light Switch which I wanted replaced. Then I received a text a day later and was told battery might need to be jumped versus it is bad and needs to be replaced. When I arrived car was dead eventhough I asked for car to be ready when I picked it up. I also was told that Service Manager would return my call to resolve. I believe since I was not told my battery was dead, the dealership should replace battery since they did not tell me the entire truth. I would like to hear from GM so I can discuss further. More
by Vince C
Employees Worked With
Kevin Mullins
August 24, 2021
Love my Kia stinger, but the service department is horrible! This is the second time using them and both times has been a nightmare. No one calls me back, no communication like promised, Service guy i horrible! This is the second time using them and both times has been a nightmare. No one calls me back, no communication like promised, Service guy is unfriendly, unapologetic ,doesn’t communicate as promised. I had a 9:30 AM appointment yesterday to get my oil changed, tires rotated, checked to see if there was a recall on my car and to look at my headlights to see if they needed to be adjusted. I never heard from my representative yesterday I started calling at 2:45 PM, after the 3rd phone call he answered and told me my car was never put in yesterday. After me getting very he got me a rental, I have text him several times today and I still have absolutely no update on what’s going on with my car. Well, he did say it might be done after 5 PM this is unbelievable. I’ve left two messages with the service manager it’s been 2 1/2 hours and he has not returned my call as well. POOR SERVICE!!!! Very frustrating. More
by dnegrin50
Employees Worked With
July 31, 2021
I had the worst experience with the service department this Friday 07/30/21. EDDY RODRIGUEZ my service advisor held my 2017 Kia Sportage all day long without telling me any updates all day long, ignoring this Friday 07/30/21. EDDY RODRIGUEZ my service advisor held my 2017 Kia Sportage all day long without telling me any updates all day long, ignoring my 3 phone calls all day, only to tell me on Saturday not only did not even look at the car( it's been there since 8am Friday), but they won't look at it today, because they because they only do services, so I have to wait on Monday as if my time means nothing. I scheduled my entire day and missed a day of work to have EDDY waste my time and money and not even care to look at my car. This is completely unacceptable. And they won't even give me a car loaner until they actually look at the and determine if the issue with my A/C is covered by the warranty. More
by Deyvdson S.
Employees Worked With
December 01, 2020
Management knows they have a problem with this Service Department and they are constantly seeking "positive reviews" to help fix their negative social media image. There are some shining stars, Daniel Gra Department and they are constantly seeking "positive reviews" to help fix their negative social media image. There are some shining stars, Daniel Gray is one of them. But he is limited by the institutional limitations. It is clear he is forced to "up-sell" customers and make suggestions of repairs that are purely optional. I've witnessed other Service Writers prey on unsuspecting customers saying, "If this were my family, I wouldn't let them ride on these bald tires. They are a safety hazard." An unsuspecting customer could easily spend much money on unneeded repairs. Elvis G., the service manager is nothing more than a "Yes Sir" guy who agrees to everything and does nothing. Don't bother complaining to him, he is useless. His only concern is Survey Ratings and how he looks to his supervisors. And lastly it always seems to be that the Courtesy Shuttle driver is "off" the day I take my car in. I don't have 3+ hours to wait for an Oil Change, and given they don't have an Express Lube or Rapid Oil Change set up, it could take half-a-day for an oil change. Every time I'm there the Shuttle Driver happens to be off, unavailable, or called in sick. As I've been told often, "we don't have enough mechanics to handle the work load. We are doing the best we can." This survey forces us to select a Person We Have Worked With" but the 3 service writers I've worked with are NOT listed. Rapid turn over is clearly a problem as well. More
by HAbiff
Employees Worked With
Elvis Gamez
November 17, 2020
Took my car in for a diagnostic service on a check engine light and a drivers side window that would no longer open. When the dealer returned the car to me the window that was previously stuck closed is now light and a drivers side window that would no longer open. When the dealer returned the car to me the window that was previously stuck closed is now stuck open a 1/4inch at the top. Road noise and wind at any speed above 40 is loud enough to drown out the radio. Daniel Gray provided great customer service and promised the window would be corrected if I brought the car in again the next morning. Upon bringing the car to the dealership again I waited for an hour for the mechanic, who arrived late, to look at the window only to be told that when they disassembled the door for the diagnostic they had fixed the window in that position and there was no way to correct it without having them do the full repair. As a result I am left having paid Rick Case Kia a $160 diagnostic fee for the privilege of driving around for a week with a bag over my drivers window while the parts are sourced. More
by JHutton
Employees Worked With
Daniel Gray
