Rick Case Kia Sunrise - Service Center

Amazing service center. Julie was phenomenal and made the experience wonderful. They have a shuttle service also. Julie was phenomenal and made the experience wonderful. They have a shuttle service also. More

Excelente servicio, los agentes super educados y capacitados. Tiene cafeteria, área de espera y tienda capacitados. Tiene cafeteria, área de espera y tienda More

I have been to two other kia dealer ships and have had experiences with both of them, not happy with either one (miami lakes and hollywood). So i decided to try Rick Case Kia and was very pleased with Rya experiences with both of them, not happy with either one (miami lakes and hollywood). So i decided to try Rick Case Kia and was very pleased with Ryan Williams who is very courteous and attentive. He let me know when the car was ready sooner than expected. He explained and suggested some services the car needs. I left the dealership satisfied with the service Mr. Williams provided. Rick Case is now the only place I will take my car for service and I always want Mr. Williams to be my advisor. Thank You, Vionette Paez More

Rick Case has been a Florida staple and icon for decades. My family has purchased more cars than I can remember. This service dept is flawed badly. The service advisor we had is flat out rude and only commu My family has purchased more cars than I can remember. This service dept is flawed badly. The service advisor we had is flat out rude and only communicates via text ( Julie) when we did get her on the phone she spoke down to us and even hung up. The service manager Mr Benitez, the chief bamboozler, is a liar and punished us very clearly by not allowing us to have a loaner even after promising one. This service dept even after giving the worst service possible still tried to bamboozle us thousands on a service extension and made up lots of alleged Maintnance we need even though receipts were provided from our honest legit mechanic. Mr Benitez is rude, nasty, condescending and above all a compulsive liar. Called to complain and the Gm called me with the manager on the phone so basically no investigation will be conducted. Please do your homework and look at any place a review can be posted you will see they all say the same. Sales great and service horrible. Literally anyplace you can see a review says the same thing about this place. Just call and try to speak to a human that can actually help you. Good luck and calling corporate even more of a waste. Horrible dealership zero leadership in the horrible service dept and lies after lies. Sales dept as usual great but service is horrific and substandard Not the same Rick Case ): so sad to see. More

Amazing good service Thanks Robert Popola very nice person and knowledgeable of his work fast and clean person and knowledgeable of his work fast and clean More

Lee is an outstanding service rep! Always makes sure every concern is addressed with the appropriate solution. Always makes sure every concern is addressed with the appropriate solution. More

Had to take my 2012 Kia Optima here as it was the closest dealer to my house. I had an engine failure that was under warranty due to the engine bearing failing. After this they told me I had to pay for every dealer to my house. I had an engine failure that was under warranty due to the engine bearing failing. After this they told me I had to pay for everything to put the engine into my vehicle costing me over $2400. After that my transmission failed consecutively to this and they wanted $4400 for this repair. I wanted a second opinion and took my car to Phil Smith were they told me that the warranty for the engine should have been honored and done at no cost and that my transmission could be done for a much more reasonable price. Rick Case is full of clowns who rob you anywhere they can and I see why they have the ratings they deserve. More

Very nice people working at this company knowing the needs of everyone and their business!!! needs of everyone and their business!!! More

The dealership and service department continue to preform above expectations in all areas of customer service. Specifically, all the employees are friendly and go out of their way to meet the customer’s need above expectations in all areas of customer service. Specifically, all the employees are friendly and go out of their way to meet the customer’s needs. We feel very much at home and have every confidence that the services being preformed are outstanding and professional. Shaun took extra time to address all my questions today and completed the service well within the projected estimated time. More

Lorenzo, the representative, was not friendly and showed no interest in serving me well. I left the car at 9 am, picked it up at 2:30 pm, and it wasn't even washed. Despite receiving a card for a free car w no interest in serving me well. I left the car at 9 am, picked it up at 2:30 pm, and it wasn't even washed. Despite receiving a card for a free car wash upon purchasing the car, I was disappointed by the lack of interest from Representative Lorenzo. More