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Rick Case Kia Sunrise
Sunrise, FL
282 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 282 reviews
February 09, 2022
Excellent customer service. the seller and the financier treated me honestly. Very happy with my new car treated me honestly. Very happy with my new car More
by Mario S.
January 29, 2022
Great service, the sale’s person James Robichaud Was Great service, the sale’s person James Robichaud Was great. They worked with my budget. Great service, the sale’s person James Robichaud Was great. They worked with my budget. More
by byathey
January 26, 2022
Ivan Torres was a phenomenal salesman. He took the time to review all aspects of the vehicle I was planning on purchasing. I would definitely recommend him if you want the best car buying experience. to review all aspects of the vehicle I was planning on purchasing. I would definitely recommend him if you want the best car buying experience. More
by Charles
Employees Worked With
January 22, 2022
our salesman Ryan Williams was fantastic along with Jamal Shiekah in finance. They were super patient and helpful and we got the exact car we wanted! Highly recommend Rick Case Kia, Ryan and Jamal Shiekah in finance. They were super patient and helpful and we got the exact car we wanted! Highly recommend Rick Case Kia, Ryan and Jamal More
by jillverber
December 02, 2021
I know there's a chip shortage and all but the way this dealership is doing business is unacceptable. I first submitted an online inquiry and received a message asking if I wanted to be kept up to date whe dealership is doing business is unacceptable. I first submitted an online inquiry and received a message asking if I wanted to be kept up to date when the model I'm looking for came in. I said yes. A few weeks later, I got the text that the model was in and asking if I could come in. Knowing it wouldn't last long on the lot, I canceled work obligations to go in and see it and I text Kim to let her know when I was on my way in so as to not waste anyone's time. When I showed up, it turns out Kim is a call room employee, not a salesperson so she was nowhere to be found - and neither was the car I was there to see. Turns out it was in the shop having work done so I canceled work for no reason as I was unable to test drive it. The salesperson made a racist anti-Asian joke in my presence and then tried to justify it when I called him out on it. Per my request, he took the details of my potential trade-in so as to not make it a complete waste of time...except that they never got back to me with a trade-in value. I called in to express my displeasure and another employee, Vladimir, offered to get to the bottom of it and call me back but never did call me back. I called again and spoke to the sales manager, Anthony, this time who assured me "this isn't how [we] usually do business" and provided a non-binding trade-in value over the phone. Anthony offered to look into the past customer service failures of his staff and return my call but, well, I'll just let you guess how that ended up. I've since called him back twice and left voicemails to no avail. It's a shame because I am a seriously interested buyer in need of a company car but I assure you Rick Case Kia will not be earning my business with this abhorrent customer service. More
by valeriep
November 18, 2021
Jason from the service team was amazing. He kept me informed and updated with my car's progress as it was getting serviced. I received a rental car right away and the process was very smooth. I recomm informed and updated with my car's progress as it was getting serviced. I received a rental car right away and the process was very smooth. I recommend working with Jason if you need to service your Kia at Rick Case for his professionalism and overall help in the stressful moments of getting your car fixed. Thank you Jason. More
by Tchpe99
Employees Worked With
Jason Service Advisor
October 30, 2021
Ryan Williams Was a phenomenal salesman I left there very very happy from the beginning to the end of the deal and I would recommend many people to come to visit Kia and sawgrass very happy from the beginning to the end of the deal and I would recommend many people to come to visit Kia and sawgrass More
by cynthiacheever
October 23, 2021
See James Robichaud for a great experience and a speedy sale and delivery. Helpful and pleasant sale and delivery. Helpful and pleasant More
by merlaiannaco
October 23, 2021
Horrible Service Department. Deceived about services to vehicle. Dealership added services to my vehicle I did not ask for. Also when I dropped vehicle off, everything was performing good except for Auto vehicle. Dealership added services to my vehicle I did not ask for. Also when I dropped vehicle off, everything was performing good except for Auto Light Switch which I wanted replaced. Then I received a text a day later and was told battery might need to be jumped versus it is bad and needs to be replaced. When I arrived car was dead eventhough I asked for car to be ready when I picked it up. I also was told that Service Manager would return my call to resolve. I believe since I was not told my battery was dead, the dealership should replace battery since they did not tell me the entire truth. I would like to hear from GM so I can discuss further. More
by Vince C
Employees Worked With
Kevin Mullins
October 15, 2021
Best experience buying a car ever! All the credit goes to Ryan Williams and his team behind the scenes. I felt comfortable with Ryan within the first five minutes of meeting him. His calm, cool and down to e Ryan Williams and his team behind the scenes. I felt comfortable with Ryan within the first five minutes of meeting him. His calm, cool and down to earth demeanor, kept me moving forward. Buying a car can be grueling, I had the complete opposite experience because of Ryan. Thank you again! More
by Mdcollins99
Employees Worked With
