Rick Case Kia Sunrise

Excelente experiancia como siempre, EXCELLENT CUSTOMER SERVICE 5 Stars ⭐️the seller and the financier treated me honestly. Very happy with my new car SERVICE 5 Stars ⭐️the seller and the financier treated me honestly. Very happy with my new car More

I am totally pleased with the service that I received during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks during my last visit! Everyone that my wife and I came into contact were soooo welcoming. The service that was needed was done in record time. Thanks for everything, and know that I will return for all needed service in the future. More

BEWARE THIS DEALER KIA NIRO Hybrid 12v battery failed under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Mana under warranty. (pn 37507-G2120) This dealer REFUSED to honor warranty bc of NATIONAL BACKORDER OF REPLACEMENT BATTERY. I Was told by Service Manager “Joe” “TO GET MY CAR OFF THEIR LOT” and threatened to “LIEN” my car for storage charges. Further, they refused to order the battery to secure my place in the backorder lineup. Now I’ll be charging storage at my yard of $35/day for the first 10 days, And $100/day thereafter for storage and having to look at a USELESS CAR ! Car rental and excess fuel is additional !! I went from 58 mpg to 9 mpg and drive 30k-50k per year ! More

Gracias Otto Aponte por todas las atenciones en la compra de nuestra SUV…EXCELLENT CUSTOMER SERVICE 5 Stars ⭐️ Visitamos varios dealer pero definitivamente hiciste la diferencia. Excelente servicio, precio de nuestra SUV…EXCELLENT CUSTOMER SERVICE 5 Stars ⭐️ Visitamos varios dealer pero definitivamente hiciste la diferencia. Excelente servicio, precio y las facilidades son muy agradables. More

AY AWAY ! !!!!!!!!!!! we bought a 2020 new kia sorento there. we traded it in and we have contacted them numerous times about what we need to do to cancel the !!!!!!!!!!! we bought a 2020 new kia sorento there. we traded it in and we have contacted them numerous times about what we need to do to cancel the gap insurance we had on the kia. NOBODY EVER GOT BACK TO US ON IT !!!!!!!!!!!!!!! A simple question for a very simple answer. believe me you don't want to deal with rick case kia ever !!!!!!!!!!!! THEY COULD CARE LESS ABOUT THE CUSTOMER !!!!!!!!!! GO SOMEWHERE ELSE, I LEARNED THE HARD WAY !!!!!! More

Last November, I had gotten into a car accident and my Forte was totaled. A month later, I purchased a Kia K5 from Rick Case Kia. I still had about $2600 leftover from my Forte that I needed to pay off. W Forte was totaled. A month later, I purchased a Kia K5 from Rick Case Kia. I still had about $2600 leftover from my Forte that I needed to pay off. When I bought my K5, I had negotiated with my salesperson (Ezequiel and Caner), that they would pay off my remainder balance of that vehicle. Ezequiel had assured me that there would be nothing I needed to do on my end to make sure the balance was closed. Fast forward to January, I had to come in to get my title transfer paper work. I was still getting letters in the mail about the Forte, so I had asked my financial manager one time if the account was closed. She advised me that on her end, it was still open and to talk to my salesperson about my deal. I saw Ezequiel as I was leaving and he told me the account should’ve been closed by now. He gave me his number and told me that he’d take a look at it. Two days later, I texted him again to ask him if the account was closed, still no response. I tried calling him too, but he never picked up. That month, I had stopped receiving notices about the Forte and since I was still doing physical therapy 3 times a week, I had let it slide for a bit. In the beginning of March, I text him again and ask him if the account was closed. This time, he texts me back and says that it should be closed by now and will double check. A few days later, I get this lovely notice in the mail that the Forte is about to be in default. So immediately, I text Ezequiel again (surprise surprise, he’s doesn’t text back), and I’m already preparing to come back to the dealership. I’m back in the dealership and I speak to one of the financial managers who tells me that the account is not only still open, but there’s no indication in the system that the deal was ever present. He brings Ezequiel in who now acts confused about the deal entirely like it’s the first he’s ever heard of it. I bring out the messages he sent me about how the account should be closed and he was going to double check. His response was that he didn’t know who he was talking to because he sells so many cars in a month. At this point, I’m stuck with the balance on the Forte. Me paying it off isn’t an issue, it’s the lies that Ezequiel went through for months, just to sell a car. If you weren’t going to follow through on your end of the deal, why didn’t you even have the decency to let me know after I asked numerous times in a span of 2 months about the Forte account? I can’t even be mad at everyone who told me that they couldn’t see the account was supposed to be closed on their end. I’m going to be mad at Ezequiel who not only failed to do a critical part of his job, but also has a habit of telling his customers he’s going to verify something without even knowing who he’s talking too. We all know that dealerships use seedy ways to sell cars for a lot more then they’re worth. But having to deal with someone who’s the very definition of a slimy salesperson that doesn’t care about the repercussions of his actions just to get a deal, is easily the worst car experience I’ve ever had. If you have to get a car from Rick Case Kia, make sure you avoid Ezequiel at all costs. More

This dealership needs to hire Garfield Simpson from Hollywood KIA!!! He is the BEST Salesperson/Manager in all of South Florida!! He has a following of thousands of people and needs cars to sell. The Hollywood KIA!!! He is the BEST Salesperson/Manager in all of South Florida!! He has a following of thousands of people and needs cars to sell. The service department at Hollywood KIA is the worse!! Please, please consider this person at Rick Case, I guarantee it will be one of the best moves you have ever made. We are on our 6 car, 18 years, with him like so many others! More

James Robichaud was really nice person really helpful in telling us what cars had what. Great service super friendly made jokes that were funny all around a good sales person. telling us what cars had what. Great service super friendly made jokes that were funny all around a good sales person. More

What an amazing excellent transaction. From start to finish. Thank you to Vincent Neglia for going above and beyond from start to finish to make my partner and I happy with our transaction From start to finish. Thank you to Vincent Neglia for going above and beyond from start to finish to make my partner and I happy with our transaction. There was no games and false information with the numbers, and they were straightforward and honest from the beginning. He said it best it’s about friends not just customers! Thank you Vincent so much for everything. And thank you to Eiran Torcatt for helping my partner get his beautiful brand new Kia K5! More

Call service for appointment to my vehicle only for regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in adv regular service, they said only for drop off and they call me later during the day, regular service take only couple hours. I'm calling a week in advance and I can't get the appointment. Terrible for first time trying Rick case kia More