Rick Case Kia Sunrise

"I had an excellent experience working with Otto Aponte,finance manager. He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing optio Aponte,finance manager. He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing options available to me. He took the time to explain in detail the different financing packages and helped me select the best one for my financial situation. He answered all of my questions clearly and patiently, and made me feel comfortable and confident in my decision. Otto Aponte was also very friendly and personable, which made the process much more pleasant and enjoyable. He was not pushy in any way and never made me feel pressured to make a decision. Overall, I was extremely impressed with the level of customer service I received from the finance manager at this car dealership. He went above and beyond to ensure that I was able to secure financing that worked for me, and I left feeling confident and satisfied with my purchase. I would highly recommend this dealership and their finance manager to anyone in the market for a new car." More

"I had an excellent experience working with Otto Aponte, finance manager . He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing opt Aponte, finance manager . He was incredibly knowledgeable and helpful throughout the entire process, and made it easy to understand the financing options available to me. He took the time to explain in detail the different financing packages and helped me select the best one for my financial situation. He answered all of my questions clearly and patiently, and made me feel comfortable and confident in my decision. The finance manager was also very friendly and personable, which made the process much more pleasant and enjoyable. He was not pushy in any way and never made me feel pressured to make a decision. Overall, I was extremely impressed with the level of customer service I received from Otto Aponte at this car dealership. He went above and beyond to ensure that I was able to secure financing that worked for me, and I left feeling confident and satisfied with my purchase. I would highly recommend this dealership and their finance manager to anyone in the market for a new car." More

I just reached a year anniversary of my purchase. It was time to take in my car, mind you -- I live in Miami, so when I purchased I made sure to discuss the maintenance and servicing of the vehicle t It was time to take in my car, mind you -- I live in Miami, so when I purchased I made sure to discuss the maintenance and servicing of the vehicle to ensure I could take it somewhere closer for convenience. I was told yes -- I would probably have a small out-of-pocket cost, but yes. If I brought it to Rick Case, I would have servicing done for free. WELLL.... LIES! Not only was that not the case, but I also got a date a month later than my due date for maintenance. I then asked, well, am I able to get a loaner? I live far, and this is my only car (I also have a 2-year-old). They said no.... Besides this, I got in an accident last year and had to repair my car at Miami Sunshine Auto Paint, they are the preferred mechanic for South Dade Kia. They told me the running boards on my car were used. They had stopped lighting up before the accident, and I asked him to take a look to fix it while I was there. Given that at Miami Sunshine, they are ACTUAL honest people, he actually helped me get brand new running boards altogether. When I called Sean Coleman, obviously livid about everything that was happening he hung up in my face. The general managers also do not answer calls or emails. I made a mistake of showing loyalty because before my Kia I had purchased a VW at Rick Case VW, but this place is by far the biggest mistake of my life. Stay away... nothing but your standard con car salesmen More

The most outrageous dealership I ever stepped in! From the so called “salesmen” at the front door to management they are all crooks, especially if a serious client is a woman. Avoid that place From the so called “salesmen” at the front door to management they are all crooks, especially if a serious client is a woman. Avoid that place at all cost! Only go there if you want to be trashed around and be treated as if are a piece of rug they clean cars or floors. I would not even hire anyone from there to wash a car or a dog, Disgusting place. My rating for RICK CASE KIA IS A BIG FAT ZEROOOO! More

Use the online tool for pricing. Gave me 3.99% interest. When I got there it was changed to 7.57% which I declined. The finance guy was so rude. I don't think I ever had a worst exp Gave me 3.99% interest. When I got there it was changed to 7.57% which I declined. The finance guy was so rude. I don't think I ever had a worst experience. ever More

If you feel like getting ripped off and running around bending and picking up the soap this is the guy for you. A brand new car with 11 miles and they add dealer accessories worth around $1000 MAX and the bending and picking up the soap this is the guy for you. A brand new car with 11 miles and they add dealer accessories worth around $1000 MAX and they have the Gaul to charge $4500 on top of the MSRP. More

Herb was very professional and took the time with us. We waited for the right vehicle for us It was a wonderful experience. We waited for the right vehicle for us It was a wonderful experience. More

I have used this dealership since i bought my car, they are very helpful and my service writer Robert is great are very helpful and my service writer Robert is great More

I purchased a 2022 Kia Sorrento last year and have already had three recalls. I scheduled an appt with the service department for this morning. I took my car in at 8:30am and met with my service advis already had three recalls. I scheduled an appt with the service department for this morning. I took my car in at 8:30am and met with my service advisor. He was unsure which recall they have already checked as they never updated it in the system then he asks me if I just want to go ahead and do my 12,000 mile maintenance today since I brought my car in for the recall (I still had over 1,000 miles left before it was due for maintenance but I figured why not, it’s included in the maintenance package that I paid for when I purchased the vehicle). Then he tells me that the only thing included in the maintenance package was the oil change and tire rotation which means I would have to pay for some other services that my car is due for at the 12K maintenance. I explained to him that when I purchased the vehicle, the manager sold me the maintenance package and told me that everything was included in the price of the package. I asked the manager several times if all maintenance was included and he said, “yes.” Today I found out that was a lie. The service advisor told me that a lot of customers have been complaining about the fact that they were sold a maintenance package and were told that everything was included and when they brought their car in for service found out that it was not true. I told him that’s false advertisement and he agreed but he can’t do anything about it cause it’s a separate department. Anyhow, I asked when my car was going to be ready and he tells me that he’s not sure but thinks he can have it ready by 4pm. They brought me a loaner which had Rick Case all over the car (I guess I’m part of their advertising dept) and they asked me to fill the tank with whatever gas I use. I text the advisor around 3:30pm to ask if my car was going to be ready at 4pm and he responds by saying that the UPDATE was promised by 4pm. He then texts me that my car may not be ready until the next day. The entire process was annoying and unclear. I am disappointed in the way they do business and the way they run their service dept. I was told by another employee that when you schedule an appt for the service, you are not scheduling for your car to get serviced at that time, you are actually scheduling a time to meet with the service advisor. Nothing was explained to me and I will no longer visit this dealership. I cancelled my service and returned their loaner (I filled their tank for the 20 miles that I used). They are dishonest and unprofessional. I will take my service to Hollywood Kia and hope I receive better service. More