Rick Case Kia Sunrise

I was helped out by Ryan Williams(VIP Manager) who was extremely attentive and supportive. He made me feel very welcomed and introduced me to a variety of different options that would work for me. I would extremely attentive and supportive. He made me feel very welcomed and introduced me to a variety of different options that would work for me. I would recommend Ryan Williams to absolutely anyone who steps foot into this dealership. He will be there to guide you with kindness and good intentions to find what works best for you. More

Great experience both buying and servicing. I am on the second car bought from them and had both serviced there. I don’t mind driving all the way from Miami. User experience is well worth it to I am on the second car bought from them and had both serviced there. I don’t mind driving all the way from Miami. User experience is well worth it to me. More

I can't say enough POSITIVE things about my dealings with this Dealership especially the service dept! My service adviser Robert was excellent along along with Joe Benitez the Service Manager! Like I indicat this Dealership especially the service dept! My service adviser Robert was excellent along along with Joe Benitez the Service Manager! Like I indicated to the General Manager he is extremely fortunate do have a person like Joe Benitez as part of the Rick Case Dealership! More

As I look at some of the other reviews, my experience at Rick Case Kia was nothing short of outstanding. Valentina and Otto made the purchasing of a new vehicle a pleasure. Not only did I buy a vehicle, b Rick Case Kia was nothing short of outstanding. Valentina and Otto made the purchasing of a new vehicle a pleasure. Not only did I buy a vehicle, but I now feel like I’m a part of the Rick case family. If you are in the market for a new vehicle, you cannot go wrong with Rick Case Kia. Valentina was AMAZING… make sure you ask for Valentina M. as she kept every promise she made and more. More

JUST PLAIN DISAPPOINTING. Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for ar Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for around $16K. It ran well for 5 years and then had an electrical short and completely shut down on me at 75,000 miles. Rick Case Kia Sunrise service notified us on 6/17 that we needed to upgrade the amp @ $650. We were told this was “not under warranty” and that no loaner or rental would be covered. I did my research and sent them the warranty info online as the hybrid system was covered up to 100K miles and they apologized for missing it and agreed to pay for a rental during this time. On 6/23, they installed the new amp. The car still did not function and we were told it was the 12V battery that would not charge. This was apparently not under warranty and would cost us $1300. Due to it not being under warranty they would not cover a loaner or rental during this time. On 7/10, the 12V battery arrived and on 7/11 the battery was installed. There was still an electrical short and the car did not work. They decided to get a Kia engineer involved. We again asked for rental coverage or loaner and were once again denied as the car was “out of warranty.” I then asked to speak to someone in the sales department as we are a family with 2 young children requiring car seats for transport with 2 parents with full time jobs. I informed the sales agent about my situation and asked for a comparable vehicle to possibly make a change. The VIP manager sent me numbers out the door for a $50,000 Kia Niro. I assured him that this would in no way be comparable to my used 2017 Niro for $16K and asked if there was anything else. His response, “take a look at the website and let me know what you like.” He then sent me the rickcasekiasunrise.com URL. I went on the website and found a used 2019 Kia Niro listed at $22,990 and sent him a screenshot saying, “wouldn’t this be more comparable.” Zero effort in helping find a vehicle that matched my needs. Finally on 7/27, the engineer and service team determined the short was coming from a bad AC compressor which would be an additional $1300 after tax. The part was $600, and the labor was $200 per hour for 3 hours estimated. On 8/1, the tech installed the compressor. However, they did not have the KIA oil needed to run the compressor. This was estimated to be another delay. It is now 8/7. No update for today. More

Stealership! !! Expect a 6k minimum mark up. They will try to hide the total price of the vehicle and make you sign the documents without showing it to you, which !! Expect a 6k minimum mark up. They will try to hide the total price of the vehicle and make you sign the documents without showing it to you, which is completely illegal. They make you sit and wait all day so when it is time to sign you are desperate to leave and rush things. It's just awful 😞. I don't understand why they choose to score one single sale over winning over a customer for life. 🤷🏻‍♂️ More

Rick case Kia sunrise is the worse dealership put my trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is comin trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is coming on already I have other problems also .I am so devastated I put my trust in them so sad and stressed out over everything they are all the same bad people they are not there to help More

I have one of the worse experiences at Rick case Kia of sunrise and continue having ii make the mistake of going to get a vehicle from there I got a suv it smells like something die in there I got bit all sunrise and continue having ii make the mistake of going to get a vehicle from there I got a suv it smells like something die in there I got bit all over I call nobody reply I take the vehicle back gave a hard time finally they give me another one now this one the radio is going in and out I stop at the light and I have problems starting the vehicle yesterday it’s the same thing this dealership is the worse they are so rude and disrespectful this all happens in less than a week I am still in distress over all if this I am paying for a vehicle that is not working how it supposed to not comfortable in driving it to work worse place I would no recommend this place I am in distress More

I had a bad experience I bought a suv it smell so bad it was not clean and it had dog hair all over I took the vehicle back they didn’t treat me good I wouldn’t recommend this place I am so sorry customer was not clean and it had dog hair all over I took the vehicle back they didn’t treat me good I wouldn’t recommend this place I am so sorry customer service is not what I expected . More