Rick Case Kia Sunrise

Excellent customer services Happy with the car I purchased. The services was excellent, the options to buy the car very useful, the quality of the cars optima and time for close Happy with the car I purchased. The services was excellent, the options to buy the car very useful, the quality of the cars optima and time for close the purchased excellent More

Horrible customer service and fraudulent conduct from sales The most horrible dealership I've ever been to..not only do the lie and conduct fraudulent business ....they have incompetent people working there...A The most horrible dealership I've ever been to..not only do the lie and conduct fraudulent business ....they have incompetent people working there...Anwar (Andy) Taylor was my sales person and he coached me on how to lie to get financing..I have that recorded!! I ended up paying for my vehicle after 7 hours of severe pressure.... I left only to earn I bought a inferior car with issues.. I called the next day and briefly spoke to Andy .. He said Ill call you right back !! Its now been 7 hours never heard from him..this place sucks they are liars and theives But Karma wi)l get them and so will the State Attorney for fraud..??Buyers Beware More

Pleasant experience. Andy Taylor (Sales Rep); Anthony Larson (Sales Manager) and Jamal (Financing) very professional, a pleasure to deal with! I would recommend anyone to Andy Taylor (Sales Rep); Anthony Larson (Sales Manager) and Jamal (Financing) very professional, a pleasure to deal with! I would recommend anyone to see and deal with them. More

Horrible customer service Went to see a car I had inquired about in the morning to test drive, was assured it was there. It was not, it had just been taken for inspection and w Went to see a car I had inquired about in the morning to test drive, was assured it was there. It was not, it had just been taken for inspection and would be back Monday. No one called me to follow-up. I called Tuesday to check the status and the dealer thought it had arrived Monday, grr, but would call me back in ten minutes to confirm, and I never got called back. Useless. More

Do not honor offered prices. Beware of their offers. I exchanged at least 15 emails with details on a deal. No info was left out and, as with any other dealership, they wanted m Beware of their offers. I exchanged at least 15 emails with details on a deal. No info was left out and, as with any other dealership, they wanted me to come in. Once we reached an agreement I went to the store and to my surprise the deal I had in writing was simply not honored. They asked me for an additional $1,300 upfront. Not honest and not even an attempt to explain. Very poor customer service. More

"Magnificent" At first when my husband and I walked in we didn't know what to expect, we were praying God send us someone who will work with us not intimidating us, At first when my husband and I walked in we didn't know what to expect, we were praying God send us someone who will work with us not intimidating us, someone who will willing to work with what we have. We were introduced to Javier Baigorria the minute we saw him my husband told me God has answer our prayer Mr. Javier is the one. My husband was right, He was very helpful, He is the best, he made us feel not just customers, but like we were his family, he worked with us in our best interest, and got us a very satisfying deal. He is is a 5 stars +++++++++ More

Bait and Switch??? I went to this dealership on 2017-11-12 asking about a vehicle seen on their website. I was told that someone in Texas had put a down-payment on the I went to this dealership on 2017-11-12 asking about a vehicle seen on their website. I was told that someone in Texas had put a down-payment on the vehicle so it was "basically sold". I completely understood and told the salesman (Andy Taylor) the same. On 2017-11-20, the price of the vehicle had dropped $100. I figured the deal from Texas fell through and thought I should go back and ask about the deal. On 2017-11-22, I see the vehicle sold for $1,000 MORE than the asking price... Sounds a little fishy to me but you can make your own conclusions. I left feeling like they were honest and straight-forward. Now, not so much. Good luck. Just saying. More

Jamal made the whole investment worth it!! My husband and I went looking for a used Kia Sorento last weekend, We had been to several other dealerships before coming to Rick Case. We met Jamal a My husband and I went looking for a used Kia Sorento last weekend, We had been to several other dealerships before coming to Rick Case. We met Jamal and he showed us several cars. Unfortunately , they were either out of our price range or not what we were looking for (3rd row seating for our growing family). As a last resort, he told us about this one last Sorento that had not been cleaned yet. Aside from a few scratches and a sour smell in the back, it was exactly what we were looking for. We decided to put in an offer and he worked well with us. We all came to a happy agreement. He promised to have the car cleaned for us and the scratches worked on before coming to get the car. Even though it took a few days to finally get the car to us, it was well worth the wait. Jamal kept us informed everyday of what was going on with the car and was checking in on the car for us constantly while it was being serviced. He even kept his word about getting us new car mats. It was an absolute pleasure working with Jamal. During the transaction, he made us feel very comfortable and even fed us lunch and coffee. He felt like family and I have never said that about any car dealer EVER!! I look forward to working with Jamal when I go to turn in my next car (second car) and have complete faith that he will provide me with nothing but the best. Thank you Jamal for all of your hard work and persistence on getting us our new family car! More

BEWARE!!!!! SOMETHING WAS WRONG WITH OUR BREAK LIGHTS AND THEY "CLAIMED" THAT SOMEONE PUT WIRES IN OUR CAR WHEN WE DIDN'T EVEN TOUCH THE CAR!!! NOW THEY ARE CHARG SOMETHING WAS WRONG WITH OUR BREAK LIGHTS AND THEY "CLAIMED" THAT SOMEONE PUT WIRES IN OUR CAR WHEN WE DIDN'T EVEN TOUCH THE CAR!!! NOW THEY ARE CHARGING US FOR SOMETHING THAT WE HAD NOTHING TO DO WITH!!! SO IT SEEMS TO ME THEY JUST WANT YOUR MONEY AND A BUNCH OF LIARS!!!! DO NOT GO TO KIA ANYWHERE BECAUSE IF ONE IS LIKE THAT THEN THEY ARE ALL LIKE THAT!!! SCREW YOU KIA!!! IL MAKE SURE THIS GOES WORLD WIDE AND IF I HAVE TO GET HELP ME HOWARD INVOLVED BEST BELIEVE I WILL. More

Chris Ayala I had the pleasure of meeting Chris Ayala at Rick Case Kia. He was helpful, efficient, professional, courteous, very knowledgeable and kept me up to d I had the pleasure of meeting Chris Ayala at Rick Case Kia. He was helpful, efficient, professional, courteous, very knowledgeable and kept me up to date during the service of my Kia. I came in without an appointment and was treated right away. I am definently coming back for all my service. Very grateful! Thank you again Chris and everyone at Kia. More