Rick Case Kia Sunrise

Excelente Servicio y atención. Desde que entré al Dealer, la atención fue una muy grata y de excelencia. Se preocuparon por atender mis inquietudes y buscaron la manera de ayudarme. Desde que entré al Dealer, la atención fue una muy grata y de excelencia. Se preocuparon por atender mis inquietudes y buscaron la manera de ayudarme.Realmente Caroll ( la vendedora), el gerente y el financista me brindaron una buena atencion espectacular. Los recomiendo 100% More

Amazing They are excellent, frank and jimy are awesome, the best price, the best service, the best rate, highly recommended, they treated us wonderfully, they They are excellent, frank and jimy are awesome, the best price, the best service, the best rate, highly recommended, they treated us wonderfully, they solved everything and gave us the best option! More

Great service! Attentive and willing to deal! Understood our requirements and made a hassle-free sale that was exactly what we needed. Definitely the best experien Attentive and willing to deal! Understood our requirements and made a hassle-free sale that was exactly what we needed. Definitely the best experience I have ever had at a dealership. More

Finding the Perfect Fit! After recently relocating to the FLL Area, I came to Rick Case looking to buy a new vehicle. Upon walking into the dealership Frank Martinez greeting After recently relocating to the FLL Area, I came to Rick Case looking to buy a new vehicle. Upon walking into the dealership Frank Martinez greeting us with a warm welcome and was unbelievably patient to understand what I was looking for. Initially on a whim to "see what my options were" I left the dealership that day with a brand new car. Frank is a great kind of crazy that goes above and beyond to get the job done!! :) I'm very grateful & appreciative for all those that assisted with the purchase of my new vehicle. Frank, Anthony, & the entire team assisted with my purchase! More

Superior Sales Process and fantastic delivery Excellent experience which is primarily driven by the conduct of my Sales Consultant Quinn, who did what was possible right from the start to insure t Excellent experience which is primarily driven by the conduct of my Sales Consultant Quinn, who did what was possible right from the start to insure the hosted pricing and my trade value significantly demonstrated, a desire to earn my business. As a general rule from the internet discounted price to closing a deal, the Rick Case associates in KIA and both local Hyundai locations I visited demonstrated the most honest effort to earn my business. The others just started at a high profit deal, with the usual throw us a telethon approach designed to capture extra profit, Since I was in Sales for about 2 years and the number of new car deliveries I have witnessed, let me tell you Quinn has far and away the best delivery skills you will ever encounter. Before, after finance and again when I visited to pick up an item I left, Quinn demonstrated enthusiasm in insuring I learned the multiple tech features of the high end model Sorento SX I purchased. Quinn's combined skills plus the ability to completely manage his own deal are definite future manager skills. It us important to mention Ozzy helped tremendously with my appraisal. The internet manager David stayed with me in tracking and follow up, And my finance manager Ted, is was excellent and presented the extended coverage options fully, yet without putting immediate decision pressure on me the purchaser. Great job Quinn and all. More

New Vehicle Purchase Previously in Collision I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and recently was informed that the vehicle had been in a front end collision and poorly rep I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and recently was informed that the vehicle had been in a front end collision and poorly repaired before it was sold to me as new. This auto dealer sold me a $40,000 supposedly, new vehicle, that had been in a previous collision. Fraud? Now the dealer, Rick Case KIA, says they won’t honor any of my warrantee repairs because of collision I never had, and never knew about. There is no Car Fax with any information available. How many wrecked, repaired vehicles are they selling as new? Tried to go through all the correct channels to correct this issue and have gotten nowhere. The dealer has put the blame on me, called me a liar, insists I had a collision and repaired it poorly, all very disrespectfully at that. The manager of the dealership also made me an offer to trade my car in, buy a new one from them and he would send my car to auction without divulging that the vehicle was ever in a collision, as they claim. Fraud? I need help getting this message out to anyone interested in doing business with Rick Case Automotive Group. I requested a call from Rick Case or his associates and they will not return any of my calls or emails. I have spoken to Kia’s National Consumer Services at least a dozen times, and found that they are a waste of time. They have no power or influence over what Rick Case Kia does, or any other dealership. Worst experience ever dealing with a car dealership, its management and all the others involved.#rickcase; #rickcaseautomotivegroup; #www.rickcasekiasunrise.com More

Worse leasing and sales force , I would not recommend this dealership, Their practice of shopping around the credit is affecting your credit score, all around bad experience, I le I would not recommend this dealership, Their practice of shopping around the credit is affecting your credit score, all around bad experience, I left my leased car to be returned to the lease company my car sat in the parking lot for over 2 weeks , when it got to the company I was hit with more charges for wear and tear that were not there when I left it More

PLEASE READ AND MAKE YOUR OWN CONCLUSIONS: On June 6th, 2018 I entered Rick Case KIA and I was approached by Otto Aponte (Sales Consultant) and we discussed the purchase options on a 2018 Kia On June 6th, 2018 I entered Rick Case KIA and I was approached by Otto Aponte (Sales Consultant) and we discussed the purchase options on a 2018 Kia Optima, This Guy was Truly Professional and His Knowledge exceeded My Expectations (So Far Everything Was Perfect). Prior to entering the Dealership I checked My Credit Score and it was NOT Perfect (666 TWU and 671 Equifax) and then I was approached by TED GOLDBERG, Financial Manager at KIA. This Guy places a DOCUMENT and tells me that My Credit was 624 with Experian and that " The Loan will be based on the 624 score, You have Poor Credit and This Loan Will Help You Improve Your Score" at this point I told Him to check the other Credit Reports, He EMPHATICALLY said that 624 was the Highest Among the 3 Credit Agencies. I insisted and after hesitation by TED GOLBERG he returned with the other TWO and stated: "here they are". The Highest Came Back at 677 and 671. I QUESTIONED HIM ABOUT HIS MISTAKE, APPROACH AND FAILURE TO SEE THE DIFFERENCE AND LIKE MAGIC HE SIMPLY DISAPPEARED. This TED GOLDBERG is a CON and Most Likely The Practice is ENDORSED by Management at The Highest Levels at Rick Case. BE EXTRA CAREFUL DEALING WITH RICK CASE. Thank You Otto Aponte for your Professionalism but I will not buy from Rick Case Again... More

New Car Purchase Undisclosed Previous Collision. 6-7-18 I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and I was recently informed (about 3-4 weeks ago) that the vehicle had been in a 6-7-18 I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and I was recently informed (about 3-4 weeks ago) that the vehicle had been in a front end collision and poorly repaired before it was sold to me as new. This auto dealer, Rick Case KIA, sold me a new vehicle, that had been in a previous collision, and did not disclose this upon the sale. Fraud? Now the dealer, Rick Case KIA, says they won’t honor any of my warranted repairs because of the collision I had nothing to do with, and never knew about. The question being, how many wrecked, repaired vehicles are they selling as new? Tried to go through all the correct channels to correct this issue and have gotten nowhere. Tried to talk to the Rick Case KIA manager, told me I was a liar. I tried to talk to Rick Case’s assistant, she refused to respond. I tried to contact Rick Case directly, no response. I tried to get KIA Customer Affairs involved in California to help, they accomplished nothing. The dealer has put the blame on me, very disrespectfully at that. Basically the manager of Rick Case KIA called me a liar. The manager of the dealership also made me an offer to trade my car in, let me buy a new one from them, and he would send my car to auction without divulging that the vehicle was ever in a collision. Fraud? I need help getting this message out to anyone interested in doing business with Rick Case Automotive Group. Don’t! Frauds! Selling damaged vehicle as new, and calling what could have been a long time client, a liar. Rick Case or his lead associates will not return any of my calls or emails. Worst experience ever dealing with a car dealership, its management and all the others involved. More