Rick Case Kia Sunrise

Brought my wife’s Sorento in for service. Brendan Mercado took care of making sure everything was taken care of. He was very professional and friendly. I also purchased a new Optima using Jose Pa Mercado took care of making sure everything was taken care of. He was very professional and friendly. I also purchased a new Optima using Jose Pazos as the sales person. More

Poor customer service with service department Unacceptable recommendation to customer for customer's concern. Makes customer Embarrass in front of others. Won't recomme with service department Unacceptable recommendation to customer for customer's concern. Makes customer Embarrass in front of others. Won't recommend to friends. More

Did not have a good experience in the service department the last 3 visits. On the most recent visit the service advisor (Brandon Mercado) checked me in then disappeared, nobody new where to find him. the last 3 visits. On the most recent visit the service advisor (Brandon Mercado) checked me in then disappeared, nobody new where to find him. More

Herb was a very good salesman who spent the time with my son explaining the Kia Forte to my son. He was patient and made sure he left with requisite knowledge. P son explaining the Kia Forte to my son. He was patient and made sure he left with requisite knowledge. P More

Otto was our Salesman he is the best profesional in your Kia dealer , good attitude Good communication , smart salesman Knows how to make the customer feel Great Kia dealer , good attitude Good communication , smart salesman Knows how to make the customer feel Great More

excellent service Good attention, fast and good service the service advisor treat me gave me a cordial treatment; the wait was short, and the problem was fixed. thanks Good attention, fast and good service the service advisor treat me gave me a cordial treatment; the wait was short, and the problem was fixed. thanks to all. More

High Quality Warranty Repair Rick Case Kia Services Department, through Ian Fergusson, provided Courteous, professional and very informative Service Attention to my Kia Optima 201 Rick Case Kia Services Department, through Ian Fergusson, provided Courteous, professional and very informative Service Attention to my Kia Optima 2015. In addition, they do their best in taking care of you at their facilities while you wait, and if it makes sense they provide a Loaner car. I had purchased this Optima 2015 in another Kia Dealer (Miami Lakes Auto Mall) with bad standards for attention to customers and dishonest service. From now on, Rick Case Kia is my dealer for new Kia acquisitions and services. More

Great experience!! From the sales person to th manager and finance person . Easy great deal with them helping me out of a bad deal. A+ and finance person . Easy great deal with them helping me out of a bad deal. A+ More

we had a great experience with your Sales Consultant We had a great experience with your Sales Consultant Frank Martinez, very professional. the sales was expediated, and refer us to the right departm We had a great experience with your Sales Consultant Frank Martinez, very professional. the sales was expediated, and refer us to the right department to make sure our experience was excellent. More

Service Department Enrique was just wonderful, as usual. I was in and out of the dealerships service department! I have seen Enrique a few times before, he always is v Enrique was just wonderful, as usual. I was in and out of the dealerships service department! I have seen Enrique a few times before, he always is very customer service minded! More