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Rick Case Kia Sunrise
Sunrise, FL
282 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 282 reviews
August 06, 2020
Loved the experience they treated us great we were not pressured and received a great deal. I would buy another vehicle from RickCaseKia no questions asked ** Michael Bass thank you so much for helping pressured and received a great deal. I would buy another vehicle from RickCaseKia no questions asked ** Michael Bass thank you so much for helping me find my dream car More
by Tenea
July 26, 2020
The dealership nice and clean. Very peaceful. The sales rep Michael Bass very polite and knowledgeable. Michael has a lot of patience. I am glad he helped me to choose the right vehicle. rep Michael Bass very polite and knowledgeable. Michael has a lot of patience. I am glad he helped me to choose the right vehicle. More
by Sam B
July 23, 2020
We communicated back and forth online for a deal on a 2020 kia sorento. Kimberling was our saleslady she was good. We agreed on a deal and did the preapproved online, etc. Then we setup an appointment 2020 kia sorento. Kimberling was our saleslady she was good. We agreed on a deal and did the preapproved online, etc. Then we setup an appointment on saturday July 18. 2020 for sunday July 19, 2020 for around 3 pm. We have to travel 5 hours to get there, 10 hours round trip to buy this vehicle. It was suppose to be VIP. well we got there after 2 pm. And guess what, the paper work was suppose to be done for just signing, it wasn't ready at all. Then before signing the papers both vehicles were suppose to be out front to look at and test drive they were not. Is this Rick cases kia VIP treatment ? WOW !! Waited over two hours to get out of there and drive back home. Tired. It was said get there at 3 pm out by 3:30 pm. Never happened. Nothing was ready for us at all. Had to do all the information again. I sent everything they needed online before. That was a waste of my time. So would me and my wife do it again here. No way. They didn't offer us a meal anywhere there for the 10 hour round trip. So don't travel to Rick case kia. There is no VIP treatment there. They just say there is there. Kimberling was great. Otto was ok. But nothing was ready for us. Ted in finance was very slow nothing ready. We were tired and hungry. Traveled through 5 thunderstorms going there. So we have no choice but to give one star. We could of just stopped at the numerous kia dealers easily around our town and on the way down to Rick case kia. But we went to Rick case kia instead. Very unimpressed. Dealership is not a wow factor. Biggest kia dealership in the world let us down. Contact the general manager ! Why what for ? It's all over with. After the fact. NO DEALS HERE, TERRIBLE PERCENTAGE RATES, DOESN'T DO THE NO PAYMENTS FOR 30,60,90 DAYS LIKE OTHER DEALERS. WHY ? No $25 or $50 debit card for a test drive, other dealers do !!!! TREAT YOU LIKE FAMILY !!!! That's a joke. More
by Hasey7291
July 16, 2020
Sales Management not Honest - will not return a call refused to understand Sales Tax law in GA. Continued to try and raise the price and would not provide requested document for reference on wire trans refused to understand Sales Tax law in GA. Continued to try and raise the price and would not provide requested document for reference on wire transfer More
by RJ
Employees Worked With
July 05, 2020
Very professional dealership Sales and business staff excellent. Sales R. RODRIGUEZ knows how to treat customers and know the product he is selling in and out. Well done Sales and business staff excellent. Sales R. RODRIGUEZ knows how to treat customers and know the product he is selling in and out. Well done More
by 2020 kia
June 20, 2020
Very Good Service and friendly atmosphere. Staff was very helpful and the internet dept called me back and was super nice. I will be back helpful and the internet dept called me back and was super nice. I will be back More
by mrafford617
June 19, 2020
This my second car I purchased from Carol Gil. I’m looking forward to buying my daughter’s future car with her alway. shes is super friendly and very informative. will definitely come back to Kia. looking forward to buying my daughter’s future car with her alway. shes is super friendly and very informative. will definitely come back to Kia. More
by lissette108
June 18, 2020
Juan Concha went over and beyond to ger the car I wanted. Thank you for be very patient and found the best deal for us.Thanks thanks you are the best experience buying a car. Thank you. READ LESS Thank you for be very patient and found the best deal for us.Thanks thanks you are the best experience buying a car. Thank you. READ LESS More
by Onelialduran
Employees Worked With
June 18, 2020
Mr Juan Carlos made the experience simple, easy no runarounds, straightforward and no pressure at all. Best in the business!! You won't be disappointed!!!!!!! runarounds, straightforward and no pressure at all. Best in the business!! You won't be disappointed!!!!!!! More
by frank.paintpros
Employees Worked With
June 18, 2020
Mario was great with greeting me and helping me find a vehicle. He was so patient and with a lot of info on the vehicles. His customer service was outstanding you don't find that anymore. I talk and rec vehicle. He was so patient and with a lot of info on the vehicles. His customer service was outstanding you don't find that anymore. I talk and recommend him And Kia all the time. Good experience. Thank you Kia for he is a great asset. More
by Bonnie
