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Rick Case Kia Sunrise
Sunrise, FL
282 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 282 reviews
March 30, 2021
I just purchased a 2021 KIA TELLURIDE and I was extremely happy with the experience. I worked with Ryan Williams and I found him to be very pleasant and informative. He made the process go very smoothly and happy with the experience. I worked with Ryan Williams and I found him to be very pleasant and informative. He made the process go very smoothly and without delays. Derek Mccall handle the paperwork in a very efficient and friendly manner. More
by Robert R
March 24, 2021
Was Helped by Ryan William at Rick Case Kia and had the best experience better than I ever expected. He made sure I I what I wanted more than just making a sale. I highly recommend their services at Kia S best experience better than I ever expected. He made sure I I what I wanted more than just making a sale. I highly recommend their services at Kia Sunrise. More
by Luis B
January 18, 2021
Kimberling Gonzalez and Ryan Williams really made our buying experience one of the smoothest car buying process we have ever had. Their attention to details, transparency, customer service and candor is buying experience one of the smoothest car buying process we have ever had. Their attention to details, transparency, customer service and candor is why Rick Case is getting a 5 out of 5! I would recommend them to anyone looking for a fair deal and stress free process. More
by Danny SD
January 16, 2021
Definitely would avoid this dealer//I came in to see a Definitely would avoid this dealer// I came in to see a used Kia stinger that I saw online upon entry I’m taken to a desk to talk about the price of Definitely would avoid this dealer// I came in to see a used Kia stinger that I saw online upon entry I’m taken to a desk to talk about the price of the car then sales person comes with the price of the car to be 4K above the online price I then go to show him the price on cars.com and he then goes to talk to the sales manager. While he is on the way back me and girl are checking the car on cars.com and as he is arriving the price refresh's and goes up by 2k. The sales person then says the online offer was from another date which makes no sense. After this I started losing faith into what this dealer was telling me but I continued to see if an agreement could be made on the vehicle price. But as I question a reconditioning 1299 fee (beside dealer fee of 699) the sales person explains that this is to get the 10 year 100,00miles KIA Manufacture Warranty. Honestly actions like these are examples in why people lose faith in dealerships. More
by rex5321rockdg
Employees Worked With
December 01, 2020
Management knows they have a problem with this Service Department and they are constantly seeking "positive reviews" to help fix their negative social media image. There are some shining stars, Daniel Gra Department and they are constantly seeking "positive reviews" to help fix their negative social media image. There are some shining stars, Daniel Gray is one of them. But he is limited by the institutional limitations. It is clear he is forced to "up-sell" customers and make suggestions of repairs that are purely optional. I've witnessed other Service Writers prey on unsuspecting customers saying, "If this were my family, I wouldn't let them ride on these bald tires. They are a safety hazard." An unsuspecting customer could easily spend much money on unneeded repairs. Elvis G., the service manager is nothing more than a "Yes Sir" guy who agrees to everything and does nothing. Don't bother complaining to him, he is useless. His only concern is Survey Ratings and how he looks to his supervisors. And lastly it always seems to be that the Courtesy Shuttle driver is "off" the day I take my car in. I don't have 3+ hours to wait for an Oil Change, and given they don't have an Express Lube or Rapid Oil Change set up, it could take half-a-day for an oil change. Every time I'm there the Shuttle Driver happens to be off, unavailable, or called in sick. As I've been told often, "we don't have enough mechanics to handle the work load. We are doing the best we can." This survey forces us to select a Person We Have Worked With" but the 3 service writers I've worked with are NOT listed. Rapid turn over is clearly a problem as well. More
by HAbiff
Employees Worked With
Elvis Gamez
December 01, 2020
In an industry that is often dishonest and says anything to "make the sale" Jamal was a beacon of light. The first time I did business with him a few years ago he was a salesman. The next time I bought a c to "make the sale" Jamal was a beacon of light. The first time I did business with him a few years ago he was a salesman. The next time I bought a car, he was in the Finance Department. Both times he was accommodating, honest and I felt I was in good hands. My only criticism is one is required to pay a $1,000 fee for discounted gas and unlimited car washes; this dealership has no gas pumps, and the car wash is "out of order" at least 50% of the time. Nobody seems to care that the car wash is often out of order. More
by HAbiff
Employees Worked With
November 21, 2020
My experience with Rick Case Kia in Sunrise is the worst experience I have ever had in buying a new car. We live in Cape Coral, Florida. We were looking for a 2021 Kia Telluride which was white with a grey experience I have ever had in buying a new car. We live in Cape Coral, Florida. We were looking for a 2021 Kia Telluride which was white with a grey interior. After looking locally and finding nothing suitable for our needs, we searched around the state and found that Rick Case had a car close to what we wanted in Sunrise. We checked their website ad and it appeared to fit our bill – including the advertised price. My first mistake was to misunderstand that the MSRP price quoted on their website was not their actual price. When I relayed that I was serious about buying this vehicle, I was told that the actual price was $3000 higher. Initially, I said in that case I was no longer interested. I later learned that almost all Kia dealers were charging significantly higher prices than the MSRP for 2021 Tellurides. I understand supply and demand. After further looking, I contacted Rick Case again and said that I was willing to pay to pay their new asking price. I consider the failure to specify the real price on their internet site to be modestly deceptive advertising, but that is true for the majority of Kia dealers as well. I now was talking by phone to Kim Gonzales regarding my decision to buy the specific vehicle that they had in stock (a fairly unique exterior/interior color combination that was hard to find elsewhere). I told her that we were coming from the other side of the state and would be trading in our vehicle to pick up the new Kia. We wanted two options installed including a tow package and HomeLink module and she noted that those should be no problem. We told her that we would come to Sunrise to purchase the car by 11:00 am the next day. At 8:47 am the next day, while on the road to Rick Case, we received a call from Kim saying that they couldn’t install our requested options until we got there. We told her that would be no problem and that the slight delay for installation was acceptable. We arrived promptly at 11:00 am and sat down and were told that we would be dealing with a different salesperson, Caroll Gil. After a few minutes Caroll told us that the vehicle that we had thought we were purchasing was just sold “a few minutes ago”. I believe that Caroll had no idea as to what had transpired prior to our arrival. Anthony Larson, General Sales Manager, confirmed that, indeed, the car we were expecting to drive away was just sold. Naturally, we were devastated. I asked to speak with Kim to discuss the situation but was not allowed. Knowing that we were on our way from the other side of the state, having agreed to all of their terms, and even specifying options to install, the dealership completely screwed us to make another sale. I cannot fully express how this poor customer service affected us! We were then introduced to Jimy Contreras, General Manager of Rick Case Kia. Anthony and Jimy both said that they were sorry but that their policy was to sell a vehicle to whoever showed up first willing to buy it. First come first serve. Never mind that the dealership knew we were on our way across the state to buy the car when they sold it, even calling us while on the road to discuss the vehicle’s options. Would it not have been possible to tell the prospective buyers that showed up that morning that we were on our way to buy the car and that that the car was spoken for? If for some reason the purchase did not go through by 11:00 am, the car would be theirs. Jimy Contreras said that he could possibly order a vehicle like we thought we were there to buy but it would take 6+ weeks to become available – not acceptable to us Carroll then offered to show us other vehicles they had in stock and we found one that wasn’t close to our first choice, but now desperate and having travelled across the state with our trade in, we decided, to purchase it anyway. That’s when we received our third major surprise. We knew that we wanted to trade in our current vehicle for the new one. Prior to coming to Sunrise Kia for our purchase we had checked the Rick Case Sunrise website and found their link to evaluate the value of trade-ins. Following the prompts on their own site, including entering our correct odometer miles, we determined that their site valued our 2012 Volkswagon Touareg at approximately $8600. This sounded reasonable to us as the market value of the 2012 models with similar or more miles on Autotrader was $9,500-11,000. Now, all set to finalize the purchase of a new Kia, the dealership trade-in appraiser approached us and said that, although he agreed that the car was in very good condition, he would give us only $5,500 for our car because it had so many miles on it that he couldn’t sell it. After we vociferously objected, he raised his offer to $6,500. My objection is that I supplied all of my information correctly on the website, yet still received a dramatically lower value for my trade-in than I was expecting. I consider that extremely deceptive advertising. Admittedly, we were mentally exhausted at this point and, against our better judgement, we ended up buying the other car on the lot – a decision we regret today. To summarize, we were asked to pay $3,000 more than what was advertised on the website, the car we were expecting to buy was sold while we were on our way across the state to buy the car, we were given $2,000 less for our trade in than the car’s value as documented on Case’s own website and we wound up with a substitute car that was far from our first choice. I would never recommend Rick Case Kia to anyone looking to buy a new car. Whoever is ultimately responsible for doing business this way should be embarrassed. My wife and I couldn’t be more disappointed in this company! More
by BWM2
Employees Worked With
Other Employees :
Anthony Larson, Jimy Contraras
November 17, 2020
Took my car in for a diagnostic service on a check engine light and a drivers side window that would no longer open. When the dealer returned the car to me the window that was previously stuck closed is now light and a drivers side window that would no longer open. When the dealer returned the car to me the window that was previously stuck closed is now stuck open a 1/4inch at the top. Road noise and wind at any speed above 40 is loud enough to drown out the radio. Daniel Gray provided great customer service and promised the window would be corrected if I brought the car in again the next morning. Upon bringing the car to the dealership again I waited for an hour for the mechanic, who arrived late, to look at the window only to be told that when they disassembled the door for the diagnostic they had fixed the window in that position and there was no way to correct it without having them do the full repair. As a result I am left having paid Rick Case Kia a $160 diagnostic fee for the privilege of driving around for a week with a bag over my drivers window while the parts are sourced. More
by JHutton
Employees Worked With
Daniel Gray
September 17, 2020
My Kia Niro was recently serviced on 09/16/2020. Service consultant Ian Ferguson provided exceptional service and was very efficient. I always find Rick Case Kia to be a pleasant experience. Thanks consultant Ian Ferguson provided exceptional service and was very efficient. I always find Rick Case Kia to be a pleasant experience. Thanks More
by Tim Ford
Employees Worked With
Ian Ferguson
September 08, 2020
I bought my 2018 Kia Soul ! from Frank Martinez in December 2017. But, no matter how busy he is, he always has time to come and say Hi! Every time I come in for Service! He i?s the best! December 2017. But, no matter how busy he is, he always has time to come and say Hi! Every time I come in for Service! He i?s the best! More
by Maria Diaz
Employees Worked With
Other Employees :
Sheldon is Great, he is always professional and courteous.
