Rick Case Hyundai Plantation - Service Center

I am completely satisfied with the work. I had a problem with vibration. The vibration is gone and it works perfect. I had a problem with vibration. The vibration is gone and it works perfect. More

Every employee smiling and making sure we were helped. Tony Vrena was our rep. Took good care to explain what was going to be done for our second 7000 mile check up. Tony Vrena was our rep. Took good care to explain what was going to be done for our second 7000 mile check up. More

Excellent service today car was covered under the warranty attendant Robert was very nice everything worked very well warranty attendant Robert was very nice everything worked very well More

They need to get their act together when it comes to maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go back for the same issue. Service used to be good but maybe as you go in more often and they have to charge it to the extended warranty, they get more reluctant to offer good service. Who knows. One star. More

Having owned Mercedes and BMW for the last 14 years, I can’t begin to explain how this dealer sucks in comparison. From the phone call to schedule the service, to walking into the dealership, the custome can’t begin to explain how this dealer sucks in comparison. From the phone call to schedule the service, to walking into the dealership, the customer service is zero!! More

It is sad when professionals have to blatantly lie to cover their incompetence. So is the case with Rick Case Plantation Service department from their manager to Robert the Service Advisor. When told the cover their incompetence. So is the case with Rick Case Plantation Service department from their manager to Robert the Service Advisor. When told there was only one car in the household, we’re told not eligible for loaner car because it was not a mechanical issue. When asked to drive the car without air conditioner until part arrived, my husband explained, I am a Cancer survivor whose right lung was adversely affected. Facing breathing challenges with Florida’s weather. Nothing! Not only were we assured with a loaner car, the part came in, lied when it came in and a week later my husband and I are without our car. This is tragic. . More

I brought my car in for maintenance. Everyone who worked there was courteous and competent. I so appreciate good manners/courtesy. It was a wonderful experience. I highly recommend this Everyone who worked there was courteous and competent. I so appreciate good manners/courtesy. It was a wonderful experience. I highly recommend this dealership. More

I found the service rep, Robert Labelle, to be very personable. My car was serviced properly within a reasonable amount of time. Even received a rewards discount/-a nice surprise! personable. My car was serviced properly within a reasonable amount of time. Even received a rewards discount/-a nice surprise! More

Stefano Vigil is the worst advisor at this dealer. He has poor customer service skills. He failed to update me about my car status and return my calls. He told me when I dropped my car off that it wo He has poor customer service skills. He failed to update me about my car status and return my calls. He told me when I dropped my car off that it would have to stay for the following day, which did not happen because I had to miss work on the day my car was supposed to be ready. Given that he knew about my transportation trouble, he should have called or texted me so that I could make arrangements. Because of that experience, I will not bring my car to this dealer for any future services or purchase a new car with them. I drove from Hollywood to this dealership only because my buying experience was great, and my first oil change advisor was excellent. However, this trip will be my last trip there. Unfortunately, communication was not one of his skills. More