Rick Case Hyundai Plantation - Service Center

horrible!!!!!! Does NOT seem like I went to the same place as the previous "reviewers" (really doubting that those were real/honest) because the experience I've had Does NOT seem like I went to the same place as the previous "reviewers" (really doubting that those were real/honest) because the experience I've had so far has been atrocious!!! Came in at 11:25am for an oil change and as of 2:10pm, I'm still sitting here. My service "advisor" is nowhere to be found and when I try to get help from someone else, I get a brush off. Going to be missing an appointment I scheduled to see my doctor and the VERY helpful response I got was "call your doctor and change it." SUPER DUPER happy right now and will ABSOLUTELY be coming back for my future service needs....NOT. Also, this is not he first time I come here for something simple and three hours later I'm still sitting there....that will be it for me with this place. More

Horrific service Where do i start with my horrific experience that occurred at Rick Case Fort Lauderdale location. ON 10-18-16 i schedule a service call online for 12: Where do i start with my horrific experience that occurred at Rick Case Fort Lauderdale location. ON 10-18-16 i schedule a service call online for 12:15pm but instead i arrived at 11:30am. A guy approached my car not once with our interaction did he stated his name. I explained to him my reason for the service (an oil change along with the paint fading in the holder were i placed my phone). His response was its a scratch and that will not be covered, i inquired how can that be a scratch if my phone is protected and no object is placed in that area, he stated “ Okay i will look into it”. As he did my paperwork with me asking all the questions he was in a rush to get me out the office so he can engage into the conversation that he was having with his coworkers instead of telling me what i needed to do. I explained to him that when i booked my appointment online i arranged for a shuttle ride home. I was then told “the car is outside”, i was a bit taken back but as instructed i walked outside in the sun but to my surprise there was no one outside but an empty car. i then walked back to him after 2 minutes while he was again deep into his conversation i excused myself in which again i was told “ just walk around outside, you will find him”. i walked back outside and again no one was there, on my way back inside the dealership i was greeted by multiple sales personals where i given the same exact answer. At this point i am now getting upset because of the way that i am getting treated however; i kept on walking as i was approached by a friendly face. My sales person that remembered me from a year ago( bought 2015 Genesis, 2015 Sonata and recommended two people to the dealership). As we spoke i asked who was the service advisor because he still have not given me his name (Stefano) 10 minutes of waiting the driver then shows up stating (no one called him about someone waiting). After two and a half hours i received a phone call from the advisor (Stefano) that my car is ready, i specifically asked was the paint fixed “no its wear and tear” i was like how can it be wear and tear, i have had the car for 1 year and two months with 12450 miles. The paint should not be fading, this is not my first car that I’ve purchased. i then asked about the driver picking me up to take me to the dealership in which i was given a wrong number. I called the number that appeared on my caller ID 5 times and all 5 times i was sent to voicemail. After calling the main service number i was then given the correct number, i called from 2:14pm to 2:44pm constantly received no answer or voicemail (calling both Stefano and the driver). i needed my car so i had to walk 20 minutes in the 85 degrees temperature to get to the dealership. Now is this how you treat your customers at Rick Case or is how the so called “exceptional or great valued customer service” that is the slogan whenever you call this dealership. I was so disgusted, frustrated, irritated, upset and lost for words i went straight to the cashier for my keys. On my way out my sales person saw the frustration on my face as i explained to him i did not want to discuss my experience but he referred me to the general manager. i introduced myself to him in a professional manner which he walked me over to the service manager’s empty office. i was told to wait by the general manager for the service manager to arrive. I was appalled by his behavior but yet i sat and waited, 5 minute goes by and all i can hear is talking and laughter outside the doors. i politely took my keys walked straight to my car and drove out the parking lot. Now is this the kind of business that Rick Case portraits to its customers after a purchase is made? The sales person and i were discussing the purchase of an EQUUS but i told him i am waiting for the Genesis G70. i will NEVER set foot in this establishment again to purchase not even a can of soda!!!!! More

Satisfied Customer I don't often write letters like this but my recent experience with your service department was handled with standout service that I felt you should I don't often write letters like this but my recent experience with your service department was handled with standout service that I felt you should know about it. I'm a preschool teacher and that in its self can be at times stressful. But having a dealership that I can trust gives a welcome sense of security in todays world. I want to thank you for corresponding with me personally, when I received the message you left me felt instantly relieved. I bought my new Hyundai for safety and reliability. I feel confident leaving my car in and under your care and will continue to do so in the future. Know that I have great respect for the maintenance department of Rick Case Hyundai. Again, thank you for the excellent service I received this week. Sinclerely, Amy L. Auerbach More

Excellent Service I purchases my car in 3/16. My first service was not only free but great service, and great experience. I'll continue to go to Rick Case for service. I purchases my car in 3/16. My first service was not only free but great service, and great experience. I'll continue to go to Rick Case for service. More

Stellar service Professionalism and expertise set the tone and define the substance of this great experience, a routine oil change and overall check up. I laud the c Professionalism and expertise set the tone and define the substance of this great experience, a routine oil change and overall check up. I laud the courtesy and competency of its personnel. More

Wonderful service Wonderful customer service..my service advisor Ernest is simple wonderful. I am well taken care of and he only wants provides his clients with what th Wonderful customer service..my service advisor Ernest is simple wonderful. I am well taken care of and he only wants provides his clients with what they need and not trying to add anything extra. I'm in and out in av timely manner..great work by the mechanics ad well who do not get enough credit for all the hard work that they do More

Outstanding Service Donnie provided excellent service and worked well with Donovan (Financial Manager) to get me situated with my new 2017 Hyundai Elantra. Donnie was ver Donnie provided excellent service and worked well with Donovan (Financial Manager) to get me situated with my new 2017 Hyundai Elantra. Donnie was very good at explaining the features of the car. If you want an excellent sales rep, please see Donnie and for your Financial needs...Donovan is the man. If you ever need service Ernest is the person who will explain and take care of you. More

Came in for an oil change, Had no intention of buying a car. The attention given us by the sales team convinced us to buy our new Equus. Good Job!!! car. The attention given us by the sales team convinced us to buy our new Equus. Good Job!!! More