Rick Case Hyundai Plantation - Service Center

courteous and professional service! Excellent customer service. Samuel Neely stepped in for another service advisor and was very efficient in getting me in and out very quickly ... great Excellent customer service. Samuel Neely stepped in for another service advisor and was very efficient in getting me in and out very quickly ... great job! More

Service Department My name is Florence S.,and had an appointment scheduled with Mr Ernest but unfortunately he was on vacation (don't understand how that happened but an My name is Florence S.,and had an appointment scheduled with Mr Ernest but unfortunately he was on vacation (don't understand how that happened but anyway). So across from Ernest desk was another rep Karim,so he said anyone of us could help you so I gave him my phone number so he could pull up my info. So I did and he did everything or so I thought. So I left and returned 3hrs later to find my car in the same spot. He was no where to be found, Mr Tom,Nate and Sam called his cell phone and paged him but know one got any response. Later he showed up a d I ask him what was going on with my car and he rudely replied they working on it,so then I pointed it out to him sitting there then he got even more rude. Sat there and put his head on the desk. This was THE WORST EXPERIENCE OF MY TIME CO.COMING TO RICK CASE HYUNDAI.IT GOT SO BAD I COMPLAINED TO MR.TOM SERVAL TIMES,ENDED UP GETTING A NEW REP AND WAS AWESOME . His name is Roger....So big thanks to Mr. Tom, Sam,Nate and Roger. Karim need a lot more training in customer service. He is AWFUL AND NASTY... More

OIL FILTER CHANGE Sam was very professional and friendly. He was able to provide an accurate time for the service. My only issue with the dealer ship is that donovan Ja Sam was very professional and friendly. He was able to provide an accurate time for the service. My only issue with the dealer ship is that donovan Jaehrling lied to me about my montly payments amount when initially got the car. I simply went to the dealer ship for an oil change back in December 15, 2018 and floor manager Luis convinced me to trade in my 2016 Tucson to 2019.Luis told me that donovan was the best and my payment was only going to be increased by $70 which was a lied. I got my bill a month later and it was $200 more than what I was paying before. I felt like I was robbed because I specifically told Luis and donovan that I was on a tight budget since was expecting a new baby and now I'm currently struggling to keep up with my montly payment. The worst part of it all is that I tried contacting the dealer ship about and nothing was done. More

Rick case is the best. There is no other. Excellent. Rick Case is the best. I have been with Rick case since 2010, and I will never leave. I recommend them to ALL my friends and family. I eve Excellent. Rick Case is the best. I have been with Rick case since 2010, and I will never leave. I recommend them to ALL my friends and family. I even buy a car from Rick case fir my son, and 3 of my coworkers who I recommend. Service satisfaction is always guaranteed. Staff is professional, polite and courteous. Patricea Blair. More

My review Love the dealership just wish they would honor appt times correctly. How do you have an 8:45am app for tire patch. You arrive early at 8:15am and don’ Love the dealership just wish they would honor appt times correctly. How do you have an 8:45am app for tire patch. You arrive early at 8:15am and don’t leave out until 11:20pm. Didn’t make any sense More

Total Rip off Took my car in because the interior lights in the inside of the car flickers. In order to see if I need a new bulb or whatever it cost $144.00 just to Took my car in because the interior lights in the inside of the car flickers. In order to see if I need a new bulb or whatever it cost $144.00 just to run the diagnostic test. After finding out that the test is just a way to say oh it’s the electrical problem and if I didn’t have extended warranty it will cost me $1000.00 ohhh but catch this the $144.00 will be deducted from the $1000. Long story short they fix the recall seat belt problem but I’m out of 166.00 that’s with tax and fees. xxx I will go to a shade tree mechanic and I will never return. I’m soo upset. 😡😡 More

Car tune up Yes went to the dealership this morning 5/13 2019 met with Roger lovely man helped me....he answered all my questions made me feel very comfortable a Yes went to the dealership this morning 5/13 2019 met with Roger lovely man helped me....he answered all my questions made me feel very comfortable and they did a super job on the repair very very happy going back to have a few more things done, highly recommend them and highly recommend that you asked for Roger he was super👍 thank you More

Needs improvement on customer service I went to get an oil change and other service done without an appointment as I usual do but this morning I pulled up and it took someone 8 minutes to I went to get an oil change and other service done without an appointment as I usual do but this morning I pulled up and it took someone 8 minutes to approach me. When I arrived, there was only 4 cars there included my car. The other people got dealt with and I was just sitting in my car waiting until John S approaches me and asked how he could help me. I appreciate John for that. Normally by 11 or so I’m usually out of there. Keep in my there is usually more people waiting for service so today I thought it would be quick with less people but today my car was done at 1:42. I didn’t stay because I figured I can do other stuff while waiting. So when I got the call to say my car was finished I went right over to find after paying my car was blocked in by another car that went to get their service done too. A nice gentleman that was standing by went to get one of the service guy to move it. It took the device people a while to come out. I’m just appalled by how the company don’t take into consideration the customer service section of their. Company. I bought my car at this dealership. I’ve been going there for service ever since. If the customer service don’t change I’ll have to go somewhere else. I once again want to say thanks to John S for helping me today. I appreciate it it. More

Excellent handling of a recall issue Jose was a great customer service rep. I came just for an oil change and he informed me that my 2018 Sonata had a problem with the electrical harnes Jose was a great customer service rep. I came just for an oil change and he informed me that my 2018 Sonata had a problem with the electrical harness interacting with a new computer software update they installed in the car during my last service visit He said the dealership would provide a free rental car until My car had the new electrical harness problem fixed.which could take 3 days or longer. Jose also explained there have been been cases where the harness replacement didn’t solve the problem and in those cases Rick Case put a brand new engine in the car and provided a loaned a free loaner car for as long as it took to order and install a new engine. The repair was made in exactly 3 days and so far the car is running great again. I appreciated the honest explanation of the electrical harness problem ... and how Rick Case would handle the situation and provide a free car for however long the repair took.. 5 stars to Jose and Rick Case More

Oil change Great customer service Representative was friendly and knowledgeable in the waiting room customer has a lot of goodies to enjoy and have a pleasant st Great customer service Representative was friendly and knowledgeable in the waiting room customer has a lot of goodies to enjoy and have a pleasant stay More