Rick Case Hyundai Plantation - Service Center

It is very easy to arrange for an appointment with the dealership. They took me on time, explained what they would be checking and then kept me apprised of what was being done and completed the visit in a dealership. They took me on time, explained what they would be checking and then kept me apprised of what was being done and completed the visit in a timely fashion. More

I have nothing but accolades for the way I was received At Rick Case Hyundai service in Davie Florida. TOM OWEN, my Service advisor, was pleasant, knowledgeable and showed concern for my problem. He is At Rick Case Hyundai service in Davie Florida. TOM OWEN, my Service advisor, was pleasant, knowledgeable and showed concern for my problem. He is checking to see whether this repair can be done under warranty, which me as a retired person, on fixed income would be most appreciative of. The car is in for and air suspension problem. The car has bottomed out on the front two wheels and the consul light on the does not light up and the car is barely drivable as the tire is almost on the fender More

If i could give 0 stars i honestly would. The customer service i have received today from KARIM has been an absolute nightmare. I dropped my car off for my oil change he didn’t review anything with me he service i have received today from KARIM has been an absolute nightmare. I dropped my car off for my oil change he didn’t review anything with me he didn’t give me an estimated time when my car would be finished. An hour later i receive a text message that my car is ready and paperwork is at the cashier. Arrived at the dealership ready to pay the cashier informs me my paperwork is not there and i must report to KARIM to see if he had the paperwork. No one knew where he was no one knew where the paperwork was i waited nearly 45 min then i finally saw him and when he saw me he didn’t even acknowledge me as if i wasn’t his client he walked right past me to get coffee and when i told him the paperwork isn’t there he caught an attitude with as if they’re all not a partnership there. My husband attempted to speak with him in regards to the inconvenience and his response was “my job is done it’s the cashiers job now” and walked away as my husband was in mid sentence. Not even an apology was given from him. The worst experience I’ve ever had at any dealership and truthfully I’m never going back. There’s a million places that service cars with better customer service. If you go here I DO NOT RECOMMEND KARIM! More

My situation is not resolved yet but so far great customer service. They were able to take my car in without a problem. Will be back! customer service. They were able to take my car in without a problem. Will be back! More

Waited 2 hours for an oil change with an appointment and another half hour to have my wiper washer checked. Turned out it needed a new motor which they put in for $80 parts, $149 labor and then the nerve to another half hour to have my wiper washer checked. Turned out it needed a new motor which they put in for $80 parts, $149 labor and then the nerve to tack on a replacement parts charge if $26 or 10% of bill! Another way to rip off your customers! More

Ordered wrong piece !! Second visit Appt time 11 am Ordered wrong piece !! Second visit Appt time 11 am left 6 pm never again They should really add rentals !!!! Their excuse was the service line Ordered wrong piece !! Second visit Appt time 11 am left 6 pm never again They should really add rentals !!!! Their excuse was the service line is to long wow More

First I met Ian who was quite friendly and kind enough to take me to my service manager Robert Labelle’s desk. I appreciated Robert explaining the work needed and the cost as well as asking Ian to give me a take me to my service manager Robert Labelle’s desk. I appreciated Robert explaining the work needed and the cost as well as asking Ian to give me a lift back home. Patti Ruada who checked me out was terrific. These folks made me feel welcomed. More

The advisor was very friendly and helpful. I am very happy with him but I decided fix the issue later. He was very patient and try to help me. I decided come back later because in my opinion was very ex happy with him but I decided fix the issue later. He was very patient and try to help me. I decided come back later because in my opinion was very expensive the cost for the fix. More

Great service, Jose Flechas great and professional. Midgi also extremely professional and customer service expert. Will always recommend this place. This is my fifth Hyundai. Midgi also extremely professional and customer service expert. Will always recommend this place. This is my fifth Hyundai. More

Thank you for serving me with excellent care . When you bring your vehicle to a professional it done right. I’ll rate Mr.Ernest with all stars ⭐️ ⭐️⭐️⭐️⭐️ bring your vehicle to a professional it done right. I’ll rate Mr.Ernest with all stars ⭐️ ⭐️⭐️⭐️⭐️ More