Rick Case Hyundai Plantation - Service Center

Ernst goes above and beyond. Went there for service; he was the most friendly person I’ve ever encountered. Super helpful. Head there to service your car? You must ask for him; g Went there for service; he was the most friendly person I’ve ever encountered. Super helpful. Head there to service your car? You must ask for him; great service advisor. Highly recommend this place. More

Worse experience ever. No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied More

Today was disappointing Delivered my car to me covered in bird xxxx. Fortunately Jimmy saved the day. Car should never be delivered to customer looking like that. in bird xxxx. Fortunately Jimmy saved the day. Car should never be delivered to customer looking like that. More

Tony was excellent. He answered the phone every time I called. Was professional and courteous He answered the phone every time I called. Was professional and courteous More

My first visit to service the car. Oil change and tire rotation. After waiting 2.5 hours I went to service advisor area. It was 10 minutes after noon. No service advisors around not Oil change and tire rotation. After waiting 2.5 hours I went to service advisor area. It was 10 minutes after noon. No service advisors around not even Service Manager, all in the lunchroom having lunch, while customers were waiting for their cars. I got upset and asked someone to get my advisor, he came out of lunchroom and got my car! What kind of business is that ? Rick Case Hyundai! Never buy a car from Rick Case dealer again! More

Very happy with my service department experience. Had my car in recently and Jimmy Richardson handled everything quickly and efficiently. Minimal wait time, thorough explanations. Glad I’m doing bus Had my car in recently and Jimmy Richardson handled everything quickly and efficiently. Minimal wait time, thorough explanations. Glad I’m doing business with Rick Case Hyundai. More

Brought in my car for service and Jimmy was able to fit me in as I had no appointment. Was helpful in diagnosing what the issue could be and providing me with a timeframe it would be done. I was very grate me in as I had no appointment. Was helpful in diagnosing what the issue could be and providing me with a timeframe it would be done. I was very grateful. More

Had my new Hyundai in the shop three times for a minor brake repair. The last time they kept the car for 4 days. Service advisor extremely difficult to contact for update, called and text many times. brake repair. The last time they kept the car for 4 days. Service advisor extremely difficult to contact for update, called and text many times. was told that brake problem was due to driving thru a puddle. I live in Florida and yes we do get rain and puddles) Fortunately the car is under factory warranty otherwise I was told I would have to pay a $250.00 diagnostic fee and $250.00 hour labor! At no time during my three visits was an apology offered or any transportation other than a Hertz rent a car, at my expense. More