Rick Case Hyundai Plantation - Service Center

Excellent service. James Richardson was very professional and I give him 5 out of 5 I will surely have my Hyundai serviced at Rick Case and I give him 5 out of 5 I will surely have my Hyundai serviced at Rick Case More

It was my first visit at this dealership.I brought my It was my first visit at this dealership. I brought my car to be serviced and noticed the following: Friendly staff and attention to customers It was my first visit at this dealership. I brought my car to be serviced and noticed the following: Friendly staff and attention to customers More

James Richardson was very friendly, personable and was right their to greet me when I drove up. He made sure I understood everything before I signed the papers. He is almost as good as Tom Owens! Once right their to greet me when I drove up. He made sure I understood everything before I signed the papers. He is almost as good as Tom Owens! Once again though, when I left I had greasy hand prints on the inside of my left door where you put your hand to shut the door. Yes, I could have taken the car back to be cleaned up, as I have done in the past . . . but what is the use, doesn't seem to correct that problem. More

The service was quick, and people very nice, every time I go there I have to wait a lot, but this time was quickly i am so happy with that go there I have to wait a lot, but this time was quickly i am so happy with that More

Having an 8am appointment meant nothing. I arrived at 7:30am to avoid a lengthy stay. I was first in line. It took 3 1/2 hours to replace passenger door lock, fix side mirror and do an update. I had a s 7:30am to avoid a lengthy stay. I was first in line. It took 3 1/2 hours to replace passenger door lock, fix side mirror and do an update. I had a similar situation when I got an oil change. I will never buy a Hyundai for this reason. More

Good personnel and service. Very courteous and friendly staff. Time efficient on getting the work accomplished. Very clean waiting area with plenty of room for all the customers. staff. Time efficient on getting the work accomplished. Very clean waiting area with plenty of room for all the customers. More

I'm disappointed with their communication skills the cashier had me waiting for over 20 minutes she was missing a signature, someone took the paper work got it sign came back with in 5 minutes I was cashier had me waiting for over 20 minutes she was missing a signature, someone took the paper work got it sign came back with in 5 minutes I was standing with in 10 feet from her she took care about 5 to 6 customers, I heard another employee mention my name and she took my paperwork to the side I mention to her that's me I told her that I been standing there for over 20 minutes and she said that I should it been standing on line I'm thinking that because she had already started my paperwork that she would it said I got your paperwork step to the window so I'm thinking that maybe I should it been a, let's leave it there. More

It is hard to write a review about my visit today. Ernest Bynes was my service provider and did a wonderful job. It is the 2nd or 3rd time he has assisted me. The tailgate would not open. When it Ernest Bynes was my service provider and did a wonderful job. It is the 2nd or 3rd time he has assisted me. The tailgate would not open. When it was done, I checked by manually opening it. When I got home however it would not open with the remote. I have to return tomorrow. A more important comment is about Covid 19. I though your social distancing was poorly managed. Further it was surprising that the majority of your floor Sales staff either had their mast down to their chin or below their nose and some had clients on the other side of their desks. This made made me very uncomfortable. I also did not see any cleaning being done in seating areas after service clients left as their vehicles were finished. More

Jimmy Richardson was excellent! Explained everything in detail with timeframes & what to expect. Provided his mobile #. Called me with info when he said he would. Excellent service!!! detail with timeframes & what to expect. Provided his mobile #. Called me with info when he said he would. Excellent service!!! More

Jimmy was very patient and explained clearly what was wrong with my car and was able to get it repaired very quickly. I dearly hope that there are others on the Hyundai team that are just like him. Thank wrong with my car and was able to get it repaired very quickly. I dearly hope that there are others on the Hyundai team that are just like him. Thank you so much, greatly appreciated. More