Rick Case Hyundai Plantation - Service Center

Called 6 times to service my car and never got to talk to the service person Jose. At one point one of the sales people said was walking my message but they never returned the call. The receptionist lady is the service person Jose. At one point one of the sales people said was walking my message but they never returned the call. The receptionist lady is no lady, very rude, talking over me. I'm servicing my Sonata elsewhere. More

Robert does a phenomenal job with his customers. I did not have to wait all day and he communicated with all the service that was provided. not have to wait all day and he communicated with all the service that was provided. More

Very disrespectful on this and all appts including purchase. Waited 3 hours for an oil change..no apology, no explanation. This even though I had an 8:30 am appointment that I was early for. Not my purchase. Waited 3 hours for an oil change..no apology, no explanation. This even though I had an 8:30 am appointment that I was early for. Not my first issue at this dealership, but will be my last. Won’t be going back there and this, although my fifth, is my last Hyundai due to staff and service at multiple locations More

I took my car in for an oil change. My advisor, Jimmy Richardson, was friendly and great. He was polite and respectful throughout the process. Richardson, was friendly and great. He was polite and respectful throughout the process. More

Pre-pandemic times this dealer was my top choice. Now the service quality has gone down a lot. Slacking on the customer service interaction and also the quality of the service dept’s job. My non-special requ service quality has gone down a lot. Slacking on the customer service interaction and also the quality of the service dept’s job. My non-special requests were poorly met so only because I have a service contract with this dealer i have to come back one more time in the future but afterwards would be taking my business somewhere else since this dealership’s new standards are no longer worth the drive. More

It's been a little over a year since I purchased my vehicle and this is the best experience I've had so far. Drop off was easy and I received my car back in just a few hours as promised. However, I r vehicle and this is the best experience I've had so far. Drop off was easy and I received my car back in just a few hours as promised. However, I requested that the windshield wipper fluid be checked and that my car be washed, but neither one was done. I understand that the car wash may not have been opened due to Covid-19, but a regular maintenance check normally includes checking the fluids on the car. Lipton Toyota always rolled out the red carpet when I took my Corolla for any type of service, 5 ⭐⭐⭐⭐⭐service. A year later and I'm still waiting on that type of service from Rick Case Hyndai for my Elantra. 🤔 More

Painless service from beginning to end. Eat a banana and a bagel while you wait for your car to be ready... drink some coffee too. a bagel while you wait for your car to be ready... drink some coffee too. More

I scheduled my car for a service online fr 3:45pm. I did not get to see my service advisor until 4:30pm. I’m was not happy 🙁 not get to see my service advisor until 4:30pm. I’m was not happy 🙁 More

Midgie and Collin have fixed my views of Rick Case! For the best, new advisor was great too. Jose made it go smoothly and painlessly. the best, new advisor was great too. Jose made it go smoothly and painlessly. More

Worst service ever, I booked an appointment at 9:00 for an oil change. They made me wait for two and a half hours, I had an appointment why did I have to wait so long???? Then when they handed my car they an oil change. They made me wait for two and a half hours, I had an appointment why did I have to wait so long???? Then when they handed my car they parked my car a mile away and made me walk, The whole service and customer service here was really poor not recommended More