Rick Case Hyundai Plantation - Service Center

My family & I have gotten over 10 vehicles from this location, but NEVER AGAIN. Over the years the customer service has gone down to the point of non-existence. Tom in the service department is the ONLY location, but NEVER AGAIN. Over the years the customer service has gone down to the point of non-existence. Tom in the service department is the ONLY person in the entire building that even tried to listen; he's honestly too good to work there and should probably seek employment at a dealership that matches his customer service standards as they are far superior to his colleagues. Bill for example, in "management " was the most condescending person I've ever dealt with as a customer. He literally had the audacity to ask if I knew how a screw worked; I'm not saying it's because I'm a woman, but I'm pretty sure that conversation would have gone differently if I was a man. I understand you already have my contract on file and I'm locked into dealing with you until the end of this lease but I look forward to being set free from a company who clearly DOES NOT value their loyal customers. Me, personally, have had 5 cars from this dealership in the last 13 years and Bill decided to literally shoo (hand gesture) me away from the managers desk; very unprofessional - not sure how he made it to managementst status. Not to mention, it took well over 30 minutes to get anyone in the service department to even answer the phone; forcing me to listen to that prerecorded message on a loop. This message talks about "no appointments needed" & "free car washes" whenever but that's a flat-out lie. Their car wash has been broken for months (probably over a year by now) & when someone finally did answer she said I couldn't been seen until the 17th. When I tried to re-explain the urgency of the service need all she did was repeat "we can't see you til the 17th"; so I decided to go to the dealership & test out the whole no appointments necessary thing. I was seen, but I also saw how NOT busy they were, so why'd it take so long to answer the phone & why not give me the option to come in now since I needed to see a tech urgently? Completely unhelpful and the total opposite of service. She did nothing but try to fill in a date, there's literally App's for that, so you're wasting money on her useless position. Money that could be spent retraining the rest of your staff on how to problem solve for [once] LOYAL CUSTOMERS. It's extremely disheartening to be treated as less-than in an establishment where you have spent THOUSANDS upon thousands of dollars...but lesson learned - this will be my last car from here & anyone I can advise away from his dealership I absolutely will. I would hate to think the lack of respect shown to me as a customer has anything to do with me being a minority woman in the lgbt community, but in 2020 who really knows. BUYER BEWARE- Once they have your contract$ done they couldn't care less about your customer service experience. More

Great sevice as always, I feel safe with Earnest his friendliness and kindness and knowledge. The ladies at the service desk are always kind. Facility is always clean and cold 👍 friendliness and kindness and knowledge. The ladies at the service desk are always kind. Facility is always clean and cold 👍 More

RICK CASE HYUNDAI ON 441 at SUNRISE......ROBERT LABELLE, Service Advisor--EXCELLENT Customer Service, Detailed-Oriented and Knowledgeable About Cars and Repairs....SERVICE MECHANICS....EXCELLENT repairs an Service Advisor--EXCELLENT Customer Service, Detailed-Oriented and Knowledgeable About Cars and Repairs....SERVICE MECHANICS....EXCELLENT repairs and paperwork -- every time More

Thank you Mr.Bynes for your customer service for getting me in and out and a timely manner and all the staff at Rick Case Hyundai me in and out and a timely manner and all the staff at Rick Case Hyundai More

My Service assistance was very professional and curious. Mr. Bynes kept me updated with the service needed and provided it in a timely manner. Mr Patrick also followed up if I was interested in trade-in. Mr. Bynes kept me updated with the service needed and provided it in a timely manner. Mr Patrick also followed up if I was interested in trade-in. More

I always receive exceptional customer service when I bring my vehicle in for service from Ernest Bynes. He always finds time to accommodate the service request. bring my vehicle in for service from Ernest Bynes. He always finds time to accommodate the service request. More

Friendly people with a good service giving Jose Flechas a five star service with a high professional customer service making you feel as a family. five star service with a high professional customer service making you feel as a family. More

Jimmy friendly, knowledgeable and kept in touch with me by phone on the progress on the 75000 mile service on my Santa Fe. My car was clean and parked out front when I came in to pay. Unfortunately no one by phone on the progress on the 75000 mile service on my Santa Fe. My car was clean and parked out front when I came in to pay. Unfortunately no one told Jimmy or me that I needed new tires so rotation and alignment were not done. I found this on the 3rd page of my paperwork.I came in two days later and Jimmy took care of it with a smile on his face and a sincere apology. My car runs great! More

I went to the dealership on Monday and there was a ton of people and they told me 2 hours. Well I came today 11/24 @130 and there wasn't anyone there and it took over two hours. Ridiculous. people and they told me 2 hours. Well I came today 11/24 @130 and there wasn't anyone there and it took over two hours. Ridiculous. More

A+ Service department. Advisor Stefano updated me in a timely manner. Friendly staff and my service was completed quickly. Thank you Rick Case Hyundai in Plantation! timely manner. Friendly staff and my service was completed quickly. Thank you Rick Case Hyundai in Plantation! More