Rick Case Hyundai Plantation - Service Center

I had a pleasant experience in general. The dealership always seems to guide me in the right direction when ever I experience issues with my car. Thank you for your help! always seems to guide me in the right direction when ever I experience issues with my car. Thank you for your help! More

I had a set appointment when I hit there no one came up to me or checked with me or anything. I waited 20 min just to talk to someone, no good! The service to the car seems fine, customer service, lack to me or checked with me or anything. I waited 20 min just to talk to someone, no good! The service to the car seems fine, customer service, lack of loaners or easy shuttle service very poor! More

This review is for Ernest only. My first having him as my service agent and I must say I should have choose him 2 yrs ago. Robert is great as well! My friend only deals with Ernest and she told me 2 yrs ago service agent and I must say I should have choose him 2 yrs ago. Robert is great as well! My friend only deals with Ernest and she told me 2 yrs ago to have him as my service agent. I am super happy and I was considering going to another Hyundai for future services but I will continue to go to Rick Case Hyundai because of Midgie, Ernest and Robert. More

You can’t use the free car wash. Because service department gets blocked. Had service done today they promised to wash. THEY DID NOT WASH IT department gets blocked. Had service done today they promised to wash. THEY DID NOT WASH IT More

Jimmy was helpful and worked with usHoping next time is Jimmy was helpful and worked with us Hoping next time is just an oil change and don’t have to spend like before the last few times Jimmy was helpful and worked with us Hoping next time is just an oil change and don’t have to spend like before the last few times More

Excellent service. Jimmy was very helpful and efficient. Everything Was completed quickly and I got a courtesy call once everything was done. Very impressed and happy with the quick service. Everything Was completed quickly and I got a courtesy call once everything was done. Very impressed and happy with the quick service. More

As always, they have done an awesome job on my car, and the overall visit was great. I should go a bit earlier so I could have a chance at a bagel... but is all good. Ernesto and Faris arwbgreat as usual. the overall visit was great. I should go a bit earlier so I could have a chance at a bagel... but is all good. Ernesto and Faris arwbgreat as usual. Smiling faces and friendly attitude. Go there and tell them Nihad sent you. More

Great service-great service writer-polite courteous staff-professional-knowledgeable-miss the USA Today newspaper while waiting for car. always good advice and suggestions from Tom staff-professional-knowledgeable-miss the USA Today newspaper while waiting for car. always good advice and suggestions from Tom More

I brought my car in for a new battery, which was covered under warranty. The car is 2 years old with 19k miles on it. It took 3.5 hours (granted I didn't have an appointment, but this isn't something you re under warranty. The car is 2 years old with 19k miles on it. It took 3.5 hours (granted I didn't have an appointment, but this isn't something you really make an appointment for when your battery dies). The service advisor, who's name was Karim made me sign an acknowledgement that if something was found that was not covered under warranty, then I would have to pay the "Diagnostic Fee" of $176.50. When my car was finished, the service advisor came out and told me the battery was covered, but then said a fuse had to be replaced and that was not covered. A $1 fuse had to be replaced, and they are trying to get $176 out of me?! Also the fuse WAS covered under warranty! This was absolutely unacceptable and dishonest that the service advisor (Karim) was trying to make a quick commission off of something that was covered under warranty. I asked to speak with a manager, but was told he was in a meeting. He ended up letting me go without having to pay after he said he "called the manager..." Yeah ok... Take your car to another Hyundai Dealer if you need something done under warranty. If it's not something warranty related, save yourself time, money and hassle and go anywhere else besides a dealership. More

I always have a wonderful experience when I come to the dealership they are very nice Stefano was very pleasant and I think you guys very much dealership they are very nice Stefano was very pleasant and I think you guys very much More