Rick Case Hyundai Plantation - Service Center

Brought my car due to a recall. The staff were pleasant , professional and helpful. I have always he'd this dealership in high regard professional and helpful. I have always he'd this dealership in high regard More

I can understand being short staffed due to Covid, but by now, they need to get their act together. This is my fourth visit over the past year servicing a vehicle I purchased there. All the visits (had app now, they need to get their act together. This is my fourth visit over the past year servicing a vehicle I purchased there. All the visits (had appointments for all of them) taking way too long. Last time I was there, my simple oil change took 3 hours. There are places that advertise you'll be out in 30 minutes! Today, I had an oil change and a brake service. I was there for almost 6 hours. That's 6 hours with just a soda machine on the premises and no place at all within walking distance to get a meal or a coffee. Worse than a regular workday, all you do is pace around and wait. Service advisor Tom always gives excellent service, but there's nothing he can do about the wait if the techs don't show up to work. That needs to get fixed, or I won't be going there anymore. More

The service was above and beyond what I expected Al was excellent as I left my cell phone at work and he used his cell phone to let me call my wife to come and pick me up because I was not expecting to wai excellent as I left my cell phone at work and he used his cell phone to let me call my wife to come and pick me up because I was not expecting to wait that long I would always return for service at that site because of this type of service More

My service writer was James. He was very helpful and kept me posted on the progress of my car. me posted on the progress of my car. More

I went for service with our 2019 sonata & from the beginning with Jose to the end when I spoke to Jack about a future purchase, I was treated respectfully, with promptness & complete satisfaction. I p beginning with Jose to the end when I spoke to Jack about a future purchase, I was treated respectfully, with promptness & complete satisfaction. I plan to continue to have my service & future purchases with Rick Case in Plantation. Jill More

The service was great my service rep Robert is always on point for what I need service point for what I need service More

I was very happy to be helped by Jimmy Richardson at the service department , thank you. service department , thank you. More

Waited two weeks for an oil change appointment, then waited two hours and 15 minutes for an oil change waited two hours and 15 minutes for an oil change More

Esté dealer ofrece un excelente servicio y realizar un buen trabajo en el mejor tiempo posible buen trabajo en el mejor tiempo posible More

Service manager showed great customer service, service was done as quickly as possible and with great workmanship. was done as quickly as possible and with great workmanship. More