Rick Case Hyundai Plantation - Service Center

The service dept has been fair in terms of prices and helpful, providing a shuttle. The shuttle driver was nice too. helpful, providing a shuttle. The shuttle driver was nice too. More

Ernest was very professional and kind and fixed the issue with my car in a more timely manner then I expected. A pleasure to work with. We brought our car at this dealer, also, and everyone was always a plea with my car in a more timely manner then I expected. A pleasure to work with. We brought our car at this dealer, also, and everyone was always a pleasure to work with. Thank you Ernest for getting my car fixed so quickly, you were a pleasure to do business with. More

Service representative was Al Izzo. He came out and came to my car. Took my information, explained to me where to wait for service to be done to my 2018 Tucson. He told me the approximate wait time. He wa to my car. Took my information, explained to me where to wait for service to be done to my 2018 Tucson. He told me the approximate wait time. He was very knowledgeable and professional. After the service was completed he explained everything to me. Great service.! Thank you Al. More

The service area is terrible. Took over 6 hours for an oil change. Nobody will update you. Just horrible. Al told me 2 hours tops. I had to call him after 4 hours of waiting, only to find out they hadn't oil change. Nobody will update you. Just horrible. Al told me 2 hours tops. I had to call him after 4 hours of waiting, only to find out they hadn't even started on my car. I will not be coming here again. They do not value your time. They do not communicate. Just horrible. Do yourself a favor and go somewhere else. More

I initially came for a oil change and tire rotation at 8 AM around 9:30AM they just finished with that service. I had additional service done which had me leaving after 10:00AM. Wait time for service is too AM around 9:30AM they just finished with that service. I had additional service done which had me leaving after 10:00AM. Wait time for service is too long. When service rep Ernest Bynes brought my car to me, inside of my car had some sort of gas/fuel smell/fumes inside. It was so strong I had to drive with my windows down trying to air out my car. I am not happy with the customer service at this location. This will be my first and last time going to Rick Case Hyundai off 441 at Sunrise. I bought my car from Coggin Hyundai dealership in Deland Florida. At Coggin I never waited so long just for a oil change or received my car back smelling like fumes after. More

No Covid protocols in place. Noisy and chaotic. Work not performed as promised and as stated it was done on invoice. Horrible experience. Work not performed as promised and as stated it was done on invoice. Horrible experience. More

My service advisor, James, was great. The only downside is even with an appointment, the wait for service is long. is even with an appointment, the wait for service is long. More

This dealership does an excellent job! My Service Advisor, Jose, is superior! He's helpful, knowledgeable and very efficient. I can't say enough good things about him… And he keeps me coming back! Th Advisor, Jose, is superior! He's helpful, knowledgeable and very efficient. I can't say enough good things about him… And he keeps me coming back! Thank you Jose! More

The service rep Jimmy was very helpful and very professional and polite. I believe he did everything he could do to resolve my car issues and was respectful in his communication with me. professional and polite. I believe he did everything he could do to resolve my car issues and was respectful in his communication with me. More