Rick Case Hyundai Plantation - Service Center

Unfortunately, like most businesses today, Rick Case is experiencing the fallout of the current culture - staffing issues - with some of the employees being overworked, while others were less than helpful. experiencing the fallout of the current culture - staffing issues - with some of the employees being overworked, while others were less than helpful. First, there were 3 people ahead of me waiting to see the service rep, Tom. While we waited, there were 2 other fellows also handling appointments. Why were we all assigned to see Tom? Is he the only qualified service representative? If so, then these other fellows need to be appropriately trained to take up the slack. I felt badly for Tom; he was patient and doing his best to give each of us good service; can't say the same for the two other fellows - they seemed indifferent and could have cared less that customers were waiting to be helped. My appointment with Tom was at noon and I wasn't assisted until 12:20, so not off to a positive start. Then a wait of almost 2 1/2 hours is excessive for a routine service on an automobile with under 10k miles. The only thing that helped was the waiting facility at the Acura showroom. Being able to get something to drink and watch a movie helped pass the time. I understand staffing issues are difficult in today's environment. However, when I see several men standing around talking, with nothing to do, then you need to change your business model and cross train the sales staff to assist the service department when needed. You came to me requesting comment, so I'm being as forthright as possible. More

I have not had one good experience only when I purchase the car. Every time I have to take the car there I always have a bad experience. Today I had an appt at 8:00 and I asked Jimmy how long would it ta the car. Every time I have to take the car there I always have a bad experience. Today I had an appt at 8:00 and I asked Jimmy how long would it take and he said about 3 hours. I did mentioned to Jimmy that I might go home but I did not. I stay in the dealer. He saw me a lot of time yet he never mentioned that he moved my car for 2:00 pm. Now why would he put my car for 2:00 pm when I had an appt at 8:00. I wasted my whole morning their and my car at 12:00 had not been touched. I had to leave since I had to be at work at 1:00. Jimmy did not offer any solution, he said so are you taking the car and making another appt or are you going to wait. Really I had to leave since I had to go to work. No customer service what so ever. He should had told me that he moved my car for 2:00 he saw me sitting there and did not ever tellme that he moved my car for 2:00. My car was never touched today More

The service center phone has bee. out for over a week no answer for phone number. no call call to pick up my car. the work wasn't done and the service advisor didn't tell me answer for phone number. no call call to pick up my car. the work wasn't done and the service advisor didn't tell me More