Rick Case Hyundai Plantation

Wonderful buying experience. Chad Dangervil, customer relations manager, called as soon as the new vehicle in the color choices I wanted came in. He worked up a deal and then reworked it and we agreed o relations manager, called as soon as the new vehicle in the color choices I wanted came in. He worked up a deal and then reworked it and we agreed on a price. Then Jean Jacques, finance manager, met with me to discuss adding extra time to the bumper-to-bumper warranty. We figured out my annual driving amount and he offered several choices, and helped me pick the right one. Chad then took time to go over new features and when I go back for some additional cleaning (it was in the evening when we closed), he said to be sure to write down any questions and he’d be happy to answer and review any of the new features again. This car drives like a dream and has all the automatic features and conveniences I was looking, and has great pickup and go! Thank you Chad and Jean. More

Overall customer service provided was exceptional. Each party from sales to finance took their time and answered all questions and concerns. party from sales to finance took their time and answered all questions and concerns. More

The service dept has been fair in terms of prices and helpful, providing a shuttle. The shuttle driver was nice too. helpful, providing a shuttle. The shuttle driver was nice too. More

Ernest was very professional and kind and fixed the issue with my car in a more timely manner then I expected. A pleasure to work with. We brought our car at this dealer, also, and everyone was always a plea with my car in a more timely manner then I expected. A pleasure to work with. We brought our car at this dealer, also, and everyone was always a pleasure to work with. Thank you Ernest for getting my car fixed so quickly, you were a pleasure to do business with. More

Awesome experience trading in our car for another, Got there an hour before closing and Jason (salesman) had our transaction handled and my wife in her new car few minutes after closing. Unfortunately the there an hour before closing and Jason (salesman) had our transaction handled and my wife in her new car few minutes after closing. Unfortunately the service dept was closed already so we had to go in the next day to retrieve the mats and when we got in the finance guy from the night before came to us to inform us that he was able to trim our payments down. Would definitely recommend Rick Case Hyundai to anyone. Really appreciate all the customer service and the above and beyond attitude we were given. More

Service representative was Al Izzo. He came out and came to my car. Took my information, explained to me where to wait for service to be done to my 2018 Tucson. He told me the approximate wait time. He wa to my car. Took my information, explained to me where to wait for service to be done to my 2018 Tucson. He told me the approximate wait time. He was very knowledgeable and professional. After the service was completed he explained everything to me. Great service.! Thank you Al. More

The service area is terrible. Took over 6 hours for an oil change. Nobody will update you. Just horrible. Al told me 2 hours tops. I had to call him after 4 hours of waiting, only to find out they hadn't oil change. Nobody will update you. Just horrible. Al told me 2 hours tops. I had to call him after 4 hours of waiting, only to find out they hadn't even started on my car. I will not be coming here again. They do not value your time. They do not communicate. Just horrible. Do yourself a favor and go somewhere else. More

I initially came for a oil change and tire rotation at 8 AM around 9:30AM they just finished with that service. I had additional service done which had me leaving after 10:00AM. Wait time for service is too AM around 9:30AM they just finished with that service. I had additional service done which had me leaving after 10:00AM. Wait time for service is too long. When service rep Ernest Bynes brought my car to me, inside of my car had some sort of gas/fuel smell/fumes inside. It was so strong I had to drive with my windows down trying to air out my car. I am not happy with the customer service at this location. This will be my first and last time going to Rick Case Hyundai off 441 at Sunrise. I bought my car from Coggin Hyundai dealership in Deland Florida. At Coggin I never waited so long just for a oil change or received my car back smelling like fumes after. More