Rick Case Hyundai Plantation

My salesman had the car I wanted to test drive ready for me when I arrived. We took the test drive. The entire process took like an hour and a half and I was home two hours after I arrived with my new lea me when I arrived. We took the test drive. The entire process took like an hour and a half and I was home two hours after I arrived with my new leased Tucson. Almost painless process, but definitely quick and organized. More

In the Lobby I am received with a like of continental Breakfast - Gourmet coffees, fruits and bagels. Not to mention free internet. Pleased, issues were resolved, future follow ups offered. Appointm Breakfast - Gourmet coffees, fruits and bagels. Not to mention free internet. Pleased, issues were resolved, future follow ups offered. Appointments can easily be made on line or over the phone. Transportation arrangements made very smooth transaction Service writers actually call back in a timely manner. Communication at its best, even the shuttle driver calls me and accommodates to my schedule Vehicle returned repaired, and clean - but the gas tank not filled up!! Key Location, I will certainly recommend. More

Best Hyundai Dealer ever.. this is my 4th Hyundai since 1998 with the same dealership.Every single visit over the many years has had the up most highly rated customer service, best ever whether for car ser 1998 with the same dealership.Every single visit over the many years has had the up most highly rated customer service, best ever whether for car service with adviser Tom Owen , who takes the extra time and consideration to make sure that my car is in the best running serviced shape possible, this employee always seems to go the extra mile,making me feel like part of the family and a VIP. This purchase had others , above mention (service managers and employees), Everyone of the staff was extremely pleasant and helpful and made my visit as always superior in satisfaction. More

It was a great experience overall. Omari was great and everyone helped in choosing my new car. They all stayed past 9pm to complete paperwork and negotiations, which I very much appreciated. everyone helped in choosing my new car. They all stayed past 9pm to complete paperwork and negotiations, which I very much appreciated. More

Excellent customer service from the moment my husband and I walked in. Very professional and friendly. Very good deal on a new car. Kiddos to the entire staff. and I walked in. Very professional and friendly. Very good deal on a new car. Kiddos to the entire staff. More

Great service and deal Very happy with the car.Frank Great service and deal Very happy with the car.Frank was very nice and very patient.I will be recommending this dealership to friends and family. Great service and deal Very happy with the car.Frank was very nice and very patient.I will be recommending this dealership to friends and family. More

The staff was professional, responsive and kept their promises on the car options and price offered prior to coming in the dealership. They were "upfront" in dealing with me, providing me with the detail promises on the car options and price offered prior to coming in the dealership. They were "upfront" in dealing with me, providing me with the detailed information I requested via email, which was needed in helping me to make my decision. They were sensitive to my concerns about not desiring to spend four to six hours at the dealership going back and forth between the sales rep and some "unseen manager" haggling over the car's sales price. There was absolutely no bait and switch tactic. By means of all of this, I rate customer service excellent. The experience was indeed positive. More

Preston was very helpful getting me into a new car. He was very inciteful, friendly, and personable. The deal that we got was better than any other dealer. I highly recommend Hyundai and Preston Young... was very inciteful, friendly, and personable. The deal that we got was better than any other dealer. I highly recommend Hyundai and Preston Young..... More

We did not want to purchase a car that day just wanted to look. Eddie was very pleasent as was Ted Goldberg. The only negative thing I have to say is I thought it very cheap of the store not to fill the tank look. Eddie was very pleasent as was Ted Goldberg. The only negative thing I have to say is I thought it very cheap of the store not to fill the tank with gas. It was only 3/4's full when we drove out. I have bought several new cars and all dealers had filled the first tank full of gas. Thanks. More

My husband and I get a new car every few years and we have moved around a lot so we have had the opportunity to experience numerous dealerships and sales consultants. While I have never had any negative have moved around a lot so we have had the opportunity to experience numerous dealerships and sales consultants. While I have never had any negative experiences to date, I can honestly say that my experience at Rick Case Hyundai was by far superior to any other car dealership I have ever used. The customer service was above and beyond what I had expected or have ever experienced. The two people that we worked with are Ted Goldberg (Finance Manager) and Kirt Shoenheit (sales consultant). We were so well taken care of, and they were both very diligent about making sure we understood everything about the vehicles and financial agreements we left with. The financial paperwork, which I always have a hard time understanding in complete detail, was so easy to follow with Ted, and he genuinely cared about making sure that we got the very best deal possible. Kirt was extremely thorough with showing us the vehicles and explaining/showing all of the features in detail. They did not let us leave without making sure that we felt completely satisfied and comfortable. It was very clear to us that both Mr. Goldberg and Mr. Shoenheit were focused on meeting OUR needs and OUR goals as opposed to any "sales agenda". I feel extremely safe and secure in their hands and from here on out, I will be a lifelong customer of Rick Case Hyundai as well as both Ted and Kirt! More