Rick Case Hyundai Duluth - Service Center

Truly Genuine In these times, there are very few genuine people in this world. People who are honest, helpful, and dependable. While I have not had the opportunit In these times, there are very few genuine people in this world. People who are honest, helpful, and dependable. While I have not had the opportunity to witness mrs. Baker in her Service Director position, I do know that she is the type person who goes above and beyond no matter what the situation or who is involved. Whether assisting customers or helping friends or family, Tammy Baker will successfully complete any task with a smile. She is without a doubt an asset to this facility. More

Excellent customer service Tammy and her team did an amazing job helping me with my car. I would recommend her service to anyone in need of help with their automotive vehicle. Tammy and her team did an amazing job helping me with my car. I would recommend her service to anyone in need of help with their automotive vehicle. More

Quick and friendly! I bought my Hyundai here back in 2008 and have brought it here for service and was very happy with the speedy service and how friendly, helpful and pr I bought my Hyundai here back in 2008 and have brought it here for service and was very happy with the speedy service and how friendly, helpful and professional Tammy was. Keep up the good work! More

Great help I needed quite a few things done to my car to pass the smog check and Tammy helped get it all done. She got all the work done in a timely manner. I wo I needed quite a few things done to my car to pass the smog check and Tammy helped get it all done. She got all the work done in a timely manner. I would recommend her to anyone. More

Best service manager Tammy will go put of her way to make sure you have the best customer experience possible. Very professional and quick service. Great overall experien Tammy will go put of her way to make sure you have the best customer experience possible. Very professional and quick service. Great overall experience. More

Tammy was great! When my Hyundai needed servicing we took it to Rick Case in Duluth. Tammy was friendly and knowledgeable. She got everything done quickly and was supe When my Hyundai needed servicing we took it to Rick Case in Duluth. Tammy was friendly and knowledgeable. She got everything done quickly and was super helpful through the process. I’d definitely recommend Rick Case in Duluth to anyone that needs service! More

Great Service with Team Tammy Tammy leads a great team at Rick Case Hyundai. She makes you feel like family and there is never any pressure to do something you don’t need! Tammy leads a great team at Rick Case Hyundai. She makes you feel like family and there is never any pressure to do something you don’t need! More

Great, friendly service! Always have a wonderful experience with Tammy and her team. It's always a pleasure interacting with everyone. I recommend everyone for honest, reliabl Always have a wonderful experience with Tammy and her team. It's always a pleasure interacting with everyone. I recommend everyone for honest, reliable service!! More

Upgrade Yesterday I didn't go to buy I went for service. I looked around for a lil bit and never felt pressured or bugged..Everyone was great that helped me.. Yesterday I didn't go to buy I went for service. I looked around for a lil bit and never felt pressured or bugged..Everyone was great that helped me... thanks Henry, Robert & Karen..... I'm already in ?? More

Good buying experience, LOUSY service experience! I bought a 2015 Genesis last year with 10K miles. I loved the car from the time I climbed in it for the first time. Unfortunately, a few weeks later h I bought a 2015 Genesis last year with 10K miles. I loved the car from the time I climbed in it for the first time. Unfortunately, a few weeks later had an electronic issue. It took 4 trips to Rick Case and complaining to their regional service rep to get them to finally find what they admitted to me was a dangerous issue. When I returned to pick up the car. Tammy, the service manager confronted me and tell to tell me in so many words I was lying. I quickly corrected her by reciting the timeline of events. She was not happy with me. As I climbed back in the car, another electronic issue happened in front of her. As I pointed it out, she replied that I should expect "hiccups" from time to time. Four trips since then and they still conveniently find nothing wrong. So periodically I and anyone riding with me have our lives put in danger when the adaptive cruise control fails to see the traffic in front of us!! Shame on you Rick Case! Shame on you Hyundai! More