Rick Case Hyundai Duluth - Service Center

took my 2019 Elentra GT for an engine replacement under warranty. Its been 10 days so far with no loaner vehicle, the manager of the loaner vechile will not return a phone call, they have not offered to r warranty. Its been 10 days so far with no loaner vehicle, the manager of the loaner vechile will not return a phone call, they have not offered to reimburse for a rental car. Called the Hyundai corp number and was told wait 7 business days for a case manager to approve a rental car. More

This dealership has a very bad problem with communication. I took my car in because the paint is peeling. They sent me to a body shop and they said they would send the estimate to Rick Case. It communication. I took my car in because the paint is peeling. They sent me to a body shop and they said they would send the estimate to Rick Case. It’s been two weeks now and I have not been able to find out anything. I called to speak to General Manager and was told he is not available and to talk to service. They put you on hold and never come back. I talked to corporate and they say they are not responsible for independent dealers. Never again will I buy a Hyundai. More

I bought a car 2 years ago and have been changing the front turn signal (DRL) every 3 months; left side, then right side, repeat. After changing the bulbs again in the first 6 months, I thought it was o front turn signal (DRL) every 3 months; left side, then right side, repeat. After changing the bulbs again in the first 6 months, I thought it was odd and found a genesis auto club that says this is a known issue with this make/model but not recognized as recall. I brought this issue to the service manager's attention at the time and they said they needed to build a history to show it's defective. I bought the story since it made sense and they changed the bulbs for "no charge" (but I paid the first 2 times... More than $100 per bulb change). This year, I've been remote and hardly drive the car. In July, the passenger side bulb was out and again, I asked if they would look at the wiring harness and they did. They changed it under warranty, finally, and I asked if they would change the driver side. I was told that since the bulb is working they can't change anything and I would have to come back when it's out. He then said, my warranty expires tomorrow, so if it goes out by then come back. It's now December and the driver bulb is out. I went back to the dealership asking about the harness and was told that I would have to pay $250 + taxes to have it replaced. What am I missing? If after 18 months, you finally change 1 of 2 sides that have been constantly failing?? Now, I'm being asked for $250 + taxes because someone failed to read notes to see the trend or listen to the customer? I had hopes that this was a reputable shop but was only left with the final words of the service agent, "Call Hyundai...because you're warranty is up.." More

This review is of the service department. Check the This review is of the service department. Check the work you are paying for before you sign anything or give them money. Also check that they didn This review is of the service department. Check the work you are paying for before you sign anything or give them money. Also check that they didn’t do more damage. I took my car in to have the headlights and taillights replaced. They didn’t replace the driver side headlight, the brake light bar in the rear window and the turn indicators no longer work, but they did before they touched it. The online appointment system is meaningless. I booked an appointment in advance and dropped my car off early, but I had to call repeatedly to get my car looked at. I asked for an oil change, accepted a $69 up sell package and that ended up costing me $159. I spent a lot of money, lost an entire day of my weekend, and I still can’t drive my car without risking a ticket. I have left a voicemail and email for the service manager, all I got back was a request to review my visit. More

WORST SERVICE EXPERIENCE EVER. TAMMY, SERVICE MANAGER AT WORST SERVICE EXPERIENCE EVER. TAMMY, SERVICE MANAGER AT RICK CASE HYUNDAI IS RUDE AND NOT RESPONSIVE. THEY BROKE MY OVERHEAD VISOR WHILE THE CAR WA WORST SERVICE EXPERIENCE EVER. TAMMY, SERVICE MANAGER AT RICK CASE HYUNDAI IS RUDE AND NOT RESPONSIVE. THEY BROKE MY OVERHEAD VISOR WHILE THE CAR WAS BEING REPAIRED. NO ONE IS ANSWERING AND LEFT A LOT OF VOICE MAIL FOR GENERAL MANAGER MARK SOMEONE...NO REPLY DON'T BUY YOUR CAR OR TRUST LEAVING YOUR CAR THERE I WOULD ENCOURAGE YOU TO GO AND SPEAK TO ANY ASSOCIATE WORKING AND YOU WILL FIND OUT ON YOUR OWN, More

This place is a no for me! They do not deserve your business. Go some place else. I don’t want to elaborate how they did me and my family but It was very foul. They did refund my deposit is full but ho business. Go some place else. I don’t want to elaborate how they did me and my family but It was very foul. They did refund my deposit is full but how they obtained the vehicle back was hurtful and sneaky and I will never forget it. After having the vehicle for More

Melancholy The person checking me in and out was fine. The rest of the staff was nonchalant and lacking personality. The staff walked past the waiting area an The person checking me in and out was fine. The rest of the staff was nonchalant and lacking personality. The staff walked past the waiting area and never spoke. More

Will never use again Had to bring my car in and was told I need a new radiator because mine is leaking. After I picked my car up, I went to friends to drop something off a Had to bring my car in and was told I need a new radiator because mine is leaking. After I picked my car up, I went to friends to drop something off and about 5 minutes into talying they noticed radiator fluid on the ground. We open the hood and saw that the hose was damaged to the radiator. Turned around and went to Rick Case....at the end it was not my radiator leaking only the hose was damaged, they did not even replace the hose wenn I came back. Had to go to Auto Zone and buy new hose and fluid. I complained to manager, headquarter and even wrote to Rock Case.....did not even get an apology. ....never again....all they want is your money. More

WORST MOST UNETHICAL DEALERSHP THIS IS THE WORST DEALERSHIP!!! Unethical, lied, did not preform service as requested!!! Whatever you do, go somewhere else! I have been a customer of THIS IS THE WORST DEALERSHIP!!! Unethical, lied, did not preform service as requested!!! Whatever you do, go somewhere else! I have been a customer of another local dealership in years but recently moved to Duluth. Brought my used (just purchased) 2017 car in to check for recalls, a steering issue and to have OEM accessories installed by this dealership. In, fact this is my 6th Hyundai so I am very loyal to the brand and dealership where I have my cars serviced! Prior to appt, I PHYSICALLY, EMAILED & CALLED in with my partners Hyundai rewards point vouchers prior to use to make sure I could use it to buy accessories was assured it was "no problem." Made an appt for 2 days later. The night before I was called and told no one there knows how to do one of the installs and they are cancelling my appt. I had already taken the day off and had several other issues for them to look at. Brought the car in and was greeted by an angry woman Chong who said she had no idea why I was there, anything about my voucher and couldn't help me. My service writer had also decided to call out for the day. Mind you the service manager had also prior approved the use of the $92.00 voucher. Service DIRECTOR (above manager)..sees issue going on just picks paper off printer and ignores the fact theres an issue going on. Since they say they can't help me I go to call Hyundai direct from the waiting room. Again, the car is there to be checked for any open recalls, tire pressure check, steering issue, and 2 other OEM accessories to be installed. I had already signed off on having them do all this other work!!! TWO AND HALF HOURS LATER, I ASK FOR AN UPDATE...they say they haven't moved my car bc I was calling about the voucher!?!??!!? WTH? This had nothing do with the services to be preformed and they saw me numerous times watching TV in the lobby and didn't even bother to see what was going on. An hour later they tell me magically my car is all fixed. No open recalls, no issues with steering (yeah right)...The reason I was buying the accessories from them voucher or not was bc they were offering a 20% discount coupon on all accessories which I had PRINTED off and told them I was using at time of purchase....now here is the crazy part...magically, when the bill appears the parts are 20% HIGHER THAN WHAT IS LISTED ON THE RICK CASE WEBSITE!!!! They thought they I wouldn't notice they upcharged the accessories an add'l 20% to make up for the coupon!?!?! Has to be one of the most unethical things I have ever seen in my life!! When I call Chong out on it shes plays dumb...like oh ah..idk parts put that in there. We call parts, magically they can't explain it either..but have no argument or questions and change their pricing. Then Chong preceeds to still ring my card for the wrong amount bc she doesn't know how to compute tax (or its another scam to try to get more money out of me)... No one EVER apologies, no one in this dealership gives a crap...they were telling the guy next to me they don't offer any coupons for anything which they clearly do on their website. And on the other side of me Tony was fighting with some woman who he was threating to call the cops on bc of an issue with her car. When I flat out say this is the worst, most unethical, fraudlent dealership and experience I have ever had, they say its my problem, bc I was mad since I got here...I remind them, they cancelled my parts install the night before, over charged me, let me sit for almost 3 hours without touching my car and never actually did any warranty/repair work to my car, and am confused what it is I have done wrong in this situation....? I tell them to have director call me...and I've left 2 vm for TAMMY BAKER who was kind enough to leave a flyer in my car saying if I couldn't give the dealership 5 stars to call her for any reason...shockingly no calls back! As an update, went back to Jim Ellis where I have been a customer for 12 years and of course there was an open recall on my car and they fixed the steering issue. SO on top of all this they let me willing drive out in car that had issues. AND lied to me about the recalls on my car...also I still have not received the correct amount of Hyundai Rewards points for my $400 purchase on accessories. RICK CASE IS THE WORST DEALERSHIP!!! RUN AS FAST AS YOU CAN!!! More