Rick Case Hyundai Duluth - Service Center

I've been coming here for about 8 years. I very much appreciate the service associates for always taking good care of my cars needs. I'd like to thank Victoria for great service today! I very much appreciate the service associates for always taking good care of my cars needs. I'd like to thank Victoria for great service today! More

On March 13, 2023 I took my car for a Safety Service Recall. I had emailed several times the customer representative to make sure the part and everything was fine for the service. Why? because they Recall. I had emailed several times the customer representative to make sure the part and everything was fine for the service. Why? because they had made me waste my time the first time I took my car to this same dealer on January 17th 2023. I had made an appointment a week in advance or so and I had asked for this safety recall and others that did not apply to my vehicle. I bought this car for my 17th year old daughter and checking on this was and it is CRITICAL for my family piece of mind. Our daughter is driving this car and the word SAFETY is very delicate and important, specially along with the word ABS. So we are insisting on getting this done ASAP. Well they called me today to say the part is not available again. This is BEYOND my understanding, patience, and my self being. They do not care about the customer's time and efforts and SAFETY seems like it. I would avoid this dealer in going forward. More

ON MAY 18, 2022 MY 2015 HYUNDAI SANTA FE WAS TOWED IN TO RICK CASE HYUNDAI DULUTH,GA. WHILE DRIVING MY VEHICLE CHECK ENGINE LIGHT CAME ON. BEFORE IT STARTED RUN ROUGH,THERE FOR LOOSING POWER. I CHECKED MY RICK CASE HYUNDAI DULUTH,GA. WHILE DRIVING MY VEHICLE CHECK ENGINE LIGHT CAME ON. BEFORE IT STARTED RUN ROUGH,THERE FOR LOOSING POWER. I CHECKED MY OIL AND NO WAS REGISTERING ON DIPSTICK.IN ADDITION, THE TRANSMISSION WAS NOT SHIFTING AT ALL. AFTER ENCOUNTERING THE ISSUE I SPOKE TO RICK CASR HYUNDAI SERVICE ADVISOR RODNEY BARTHOLOMEW AND EXPLAINED TO HIM THE SITUATION WITH MY VEHICLE. I EXPLAINED THAT THERE WAS NO OIL IN ENGINE AND NO LEAKS FOUND AROUND AND UNDERNEATH VEHICLE . I VOICED MY OPINION TO RODNEY BARTHOLOMEW THAT THERE IS OIL CONSUMPTION ISSUE GOING ON. RODNEY BARTHOLOMEW STATED THAT I MUST APPROVE LABOR TIME FOR ENGINE TEAR DOWN About $900 DOLLARS. I STATED THAT I HAVE POWER TRAIN WARRANTY THROUGH PROTECTIVE SHIELD. HE STATED THAT I MUST APPROVE BEFORE THEY CAN PROCEED TO FIND IF THIS IS GOING TO COVERED BY PROTECTIVE SHIELD FIRST. I APPROVED! I ASKED RODNEY BARTHOLOMEW IF THERE WAS AND ENGINE LEAK DOWN AND COMPRESSION TEST GOING TO BE PERFORMED DUE TO OIL CONSUMPTION AND NO VISIBLE LEAKS. AND RODNEY BARTHOLOMEW SAID HE WOULD VERIFY WITH TECHNICIAN MATTHEW B DUFFY. THERE WERE NO NOTES PUT ON WORK ORDER PER CUSTOMER REQUEST OR TO PROTOCOL WHEN THERE IS NO OIL IN ENGINE. MATTHEW DUFFY NOTED THAT NO OIL WAS IN ENGINE UPON ARRIVAL THEN RODNEY BARTHOLOMEW CALLED AND TOLD ME THAT AFTER IN THE BEGINNING I EXPLAINED THIS TO HIM. I ALSO LET HIM KNOW THAT I HAVE BEEN IN AUTOMOTIVE REPAIR AND MANAGEMENT FOR 26 YEARS AND DOCUMENTATION IS KEY FOR SUCCESS FROM THE TECHNICAL STAND POINT AND COMMUNICATING CUSTOMER CONCERNS EFFECTIVELY TO WARRANTY COMPANY IS IMPERATIVE, ESPECIALLY TO THE TECHNICIANS SERVICING CARS. AROUND THIS TIME RODNEY BARTHOLOMEW WAS ABOUT TO GO ON VACATION FOR TWO WEEKS . MY CONTACT PERON WILL BE THE SERVICE MANAGER TAMMY BAKER .BARTHOLOMEW ALSO INFOMED ME THAT PROTECTIVE SHIELD WILL BE SENDING OUT AN INSPECTOR TO VERIFY COVERAGE. I SENT OVER ALL SERVICE HISTORY AS REQUESTED. THE CLAIM TO PROTECTIVE SHIELD WAS NOT PUT IN UNTIL JUNE 3, 2022. JUST SO HAPPEND THAT MY WIFE AND I CAME BY RICK CASE HYUNDAI TO CHECK STATUS ON VEHICLE BECAUSE I COULDN'T REACH ANYONE IN THE SERVICE DEPARTMENT. I HAD CALLED 7 DAYS IN STRAIGHT TO GET AN UPDATE AND WAS TRANSFERED TO VOICE MAIL. I LIVE IN STONE MOUNTAIN, GA AND ITS ABOUT A 35 MINUTES AWAY . UPON ARRIVAL I WAS GREETED BY VICTORIA SHE WAS VERY AWSOME AND ANSWERED MY QUESTIONS TO THE BEST OF HER ABILITIES AND ALLOWED ME TO TALK WITH THE TECHNICIAN, MATTHEW DUFFY . MATTHEW DUFFY WAS VERY THOROUGH AND NEAT IN THE WAY HE HAD ALL MY PARTS FROM ENGINE ORGANIZED AND HIS TOOLS ON THE CART CLEAN AND IN ORDER SHOWED HIS PROFESSIONALISM. HE SHOWED ME THE CAUSE OF FAILURE. THEN THE THIRD PARTY PROTECTIVE SHIELD INSPECTOR SHOWED UP FOR THE ENGINE INSPECTION.HE TOOK PICTURES OF THE CONDITION OF MY VEHICLE AND EVEN ASKED MATTHEW DUFFY IF EVERYTHING WAS ORIGINAL EQUIPMENT. DUE TO MY ENGINE AND INTAKE VALLEY WAS SO CLEAN AND NO SLUDGE ANYWHERE. AFTER INSPECTION IT WAS SUBMITTED TO PROTECTIVE SHIELD . LEAK DOWN AND COMPRESSION TEST WAS NEVER SUBMITTED FROM SERVICE WRITER RODNEY BARTHOLOMEW TO PROTECTIVE SHIELD. THEY APPROVED CVVT,TIMING CHAINS,TENSIONERS AND GUIDES. THERE WERE NO LOANER VEHICLES AVAILABLE. MIND YOU, MY CAR HAD BEEN THERE FOR 16 DAYS (MAY 19, 2022 TO JUNE 3,2022)BEFORE CLAIM WAS CALLED IN. NO FURTHER INFOMATION WAS GIVEN BY RICK CASE HYUNDAI. STILL NO LOANER VEHICLES. I HAD TO ASK FAMILY AND FRIENDS FOR HELP WITH TRANSPORTATION FOR MY WIFE AND CHILDREN. I HAVE THREE CHILDREN AND MY SUV WAS WELL REQUIRED. I GOT NO HELP FROM RICK CASE HYUNDAI. FURTHER MORE,RODNEY BARTHOLOMEW CALLED AND LET ME KNOW MY VEHICLE WAS READY ON JULY 22,2022. SO FROM MAY 19,2022 UNTIL JULY 22, 2022 MY VEHICLE WAS AT RICK CASE HYUNDAI DULUTH, GA. I HAD TO HAVE RODNEY BARTHOLOMEW MAKE A CORRECTION TO MY WORK ORDER TO STATED THAT UPON ARRIVAL THERE WAS NO OIL ON DIPSTICK AND THERE IS AN OIL CONSUMPTION ISSUE BEFORE I TOOK DELIVERY OF VEH More

Service experience was terrible. Initial service advisor did not pick up calls or communicate updates for a week so had to leave messages with Sales and Service managers. Picked up c Initial service advisor did not pick up calls or communicate updates for a week so had to leave messages with Sales and Service managers. Picked up car after it was completed, gas tank was low and car exterior was filthy. They quoted 2-3 hours to wash the car so I left with a dirty car. More

Fantastic place to service your hyundai, they are all very friendly. Would not take my car anywhere else. very friendly. Would not take my car anywhere else. More

Malísimo fatal solo les interesa vender no ayudan luego de eso no lo recomiendo jamás de eso no lo recomiendo jamás More

I am beyond frustrated!!! I purchased a brand new 2018 Hyundai Sonata (in 2018). My current problems started in December 2021, when my car literally shut down, without any warning, WHILE I WAS DRIVING!!! Hyundai Sonata (in 2018). My current problems started in December 2021, when my car literally shut down, without any warning, WHILE I WAS DRIVING!!!. I got it to the closest Dealership (Rick Case Hyundai). Tammy, the service manager helped me. It looked like there was some kind of engine recall, but first she said it might be MY fault because my car smelled like Diesel fuel!! WHAT!! Once I showed her my gas receipt, she changed her tune and then went through all the reasons why I would have to partially pay for this essential repair (Although it is under warranty!!). She stated there were no loaner cars available because of this massive recall and on top of that, she didn't know WHEN it could get fixed, because they had to order to part. This is my second brand new Hyundai and absolutely my last!! I will NEVER do business with this sham of a company again!! More

Service? What Service?!? I have a faulty engine, They are saying it will be replaced, so they get one star. When that might be they can not give me even an estimate. However, they have had my car for are saying it will be replaced, so they get one star. When that might be they can not give me even an estimate. However, they have had my car for a month and not a single phone call to let me know what is going on. I have to let the phone ring forever (average of 15 minutes each time) to hear that they answer and put me right back on hold. I spoke to Tammy (the service manager) all she wanted to do was tell me they were doing me a favor to even take my car in. If you want to talk to someone there I suggest going there to ask. More

Got a recall letter and took my car in - Rick Case said they had to examine the car to see if it was eligible (even though I had the letter). They inspected the car and said they'd order the recall fix and they had to examine the car to see if it was eligible (even though I had the letter). They inspected the car and said they'd order the recall fix and then went on to try to sell me several other services. They never called about the repair - called 2 months later and again they tried to pressure me into overpriced and in some cases unnecessary work. The service tech (Alex) told me that I should get new spark plugs at 56k miles. Any google search will tell you that Genesis recommends new spark plugs at 97k miles. All of the services they offered were overpriced, even for a dealership. No return phone calls from Tammy. Bait and Switch Operation - avoid Rick Case. More

Don’t buy from Rice Case. Terrible service!!Could be Don’t buy from Rice Case. Terrible service!! Could be great cares but disastrous service. The dealer has not stood behind me when the engine failed i Don’t buy from Rice Case. Terrible service!! Could be great cares but disastrous service. The dealer has not stood behind me when the engine failed in my Hyundai. “Just to bad.” Hyundai offered me a rental car so I rented one because I could do without a car. But I not been reimbursed now after 2 months. John H More