Rick Case Hyundai Duluth - Service Center

A Criminal Enterprise: The service department at Rick Case Hyundai, in Duluth is currently running some sort of racketeering operation! Three months ago my passenger front door was no longer able to o Case Hyundai, in Duluth is currently running some sort of racketeering operation! Three months ago my passenger front door was no longer able to open from the outside. Opening it from the inside works fine. I finally decided to get this taken care of and did an internet search to make sure it wasn't a simple issue I could resolve myself. Within several minutes realized that this problem is common with Hyundai Elantra owners of cars from 2017 - 2021. Definitely a manufacturing issue but no public recalls on the issue. There a quick one time temporary fix but once the door is locked the problem comes back so owners have to take the cars in to have the door lock actuators replaced. I'm a single man, in my 50's whos children are grown and out on their own. I barely have passengers in my car unless it's the grandkids who sit in car seats in the back. So there's no way my door lock actuator should be worn out due to normal use. I've never had to get one replaced with any car I've owned previously. I scheduled a service with Rick Case, in Duluth, to have this resolved. They call me about 4-5 hours later to say we have to replace the door lock actuator and parts and labor will cost $589.59!!!!! GTFOH! I said absolutely NOT. I'll be there to pick it up don't fix anything. I'm not going to pay you to resolve what clearly is a manufacturing issue. I finally arrived to pick up my car and these xxx!ng criminals hit me with a $243.32 DIAGNOSTIC fee! Are you kidding me?!?!?!? How much diagnosing did you have to do to determine the door lock actuator has to be replaced. It took my several minutes doing an internet search. So on top of the diagnostic fee they charged me I can now bring it back anytime to pay $589.59 to fix the door lock actuator. A total of $832.91 to have them fix an issue with their manufacturing with their 2017-2021 Elantras. Now here's the kicker. I called my local independent mechanic and had him give me a quote to get that door lock actuator replaced and the total including parts/labor....$345!!!!!!!!!!!!! Needless to say the criminal enterprise at Rick Case Hyundai, in Duluth, will never see me again. I will also report this to the BBB. I'm curious about manufacturers over charging customers to fix known manufacturing issues on their automobiles. RIDICULOUS!!!!!!!!!!!!!! More

Great customer service. . and the time waiting for the car repair was quick that what he said . and the time waiting for the car repair was quick that what he said More

Busy, however very attentive & professional! Work is always top notch! Thank you to all & would highly recommend Work is always top notch! Thank you to all & would highly recommend More

I brought my Kona in the the 15,000 mile check up. Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the len Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the length of time it would take..and escorted me to the customer waiting area. My vehicle was done in the time frame that Andre told me plus he came to the waiting area to give me updates on my Kona. After payment he walked me to the car and even backed it around for me to make it easier for me to be on my way! Thank you Andre!! More

Why am I being charged $440 for a diagnostic test just to find a fault find a fault More

Courteous team. Efficient service. Excellent waiting room environment..tv, water and other beverages. Smack machine..and popcorn! Efficient service. Excellent waiting room environment..tv, water and other beverages. Smack machine..and popcorn! More

I scheduled an appointment for my (fully covered under factory warranty) Genesis G80 for service repair on my A/C on 09/01/2023. I advised them of the issue of the freon gas leak within the vehicle cabin. factory warranty) Genesis G80 for service repair on my A/C on 09/01/2023. I advised them of the issue of the freon gas leak within the vehicle cabin. I was advised that the earliest appointment would be on 09/25/2023 @ 9:30am. I arrived at the facility at 9:00am, only to wait in line to get checked in at 10:24am. After sitting in the waiting room for approximately three hours, I was advised that the service tech would not be able to run the proper tests on my vehicle on this date. The service rep apologized and provided me a Lyft ride home. After being home approximately 2hrs, I received a call from the facility stating my vehicle was ready for pick-up, stating the tech re-filled the freon, which is not covered under warranty, therefore services rendered was my responsibility. Upon picking my vehicle up, within three days, all of the freon gas had leaked out again. I called corporate Genesis and was advised to have my vehicle serviced at Genesis of Atlanta, as all A/C services are fully covered under my warranty. I advised Genesis of Atlanta of the freon leak in the vehicle cabin & the incorrect inspection from Rick Case Hyundai. Upon Genesis of Atlanta inspection, after dye insertion, they determined the evap core (inside the dash) was leaking and needed to be replaced, in which it took 15 days for parts & labor to be completed. I called my service advisor - Destiny Moss-Gallen at Rick Case Hyundai Duluth to express my experience from their facility, and my overall dissatisfaction of my entire ordeal. I expressed to her my refund request, based on the total disaster of my service experience. She advised me, I should have brought my vehicle back to Rick Case Hyundai Duluth, instead of taking it elsewhere and having it properly inspected & repaired. Throughout the ownership of my Genesis G80 & GV80, I’ve never experienced such a disregard for my dissatisfaction of services rendered. More

Victoria Cruz was my service advisor and her customer service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. More

If zero stars was an option… I bought a genesis gv80 prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months while they figured out the problem which resulted in a new transmission - it’s on it’s way back for more problems the week we received it back. And they even twisted the knife by sending our $90,000 lemon home to us covered in dust and dirt. Thanks Rick case for making me regret every penny of this awful experience. There is no customer service here - no one at this dealer or manufacturer cares. The concierge service they offer is complete vapor - it simply doesn’t exist. They do not communicate anything - ever - you will need to beg them and the will make you feel like a problem regardless. The management does not care and will not help - don’t bother calling they don’t call back ever. This bit about “treating every customer like a friend” is absolutely insulting and offensive in context with how they treat people - none of my friends or acquaintances would ever treat people like this - rick case and genesis should be ashamed. PS; before even thinking of buying anything from them come to the dealership on a Saturday morning and stand in the excruciatingly long line of unhappy owners and see for yourself if my experience resonates - I’m not alone. Run away from this dealer and do not buy a Hyundai or genesis. More

Was greeted by a greater this morning when I brought my car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excelle car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excellent. Thank you More