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Rick Case Hyundai Davie - Service Center

Davie, FL

2.6
467 Reviews

467 Reviews of Rick Case Hyundai Davie - Service Center

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January 24, 2021

thanks to Claudio Alvarado Isaac ( Maintenance service thanks to Claudio Alvarado Isaac ( Maintenance service ) excellent customer service since 2019 friendly, appointment was on time, excellent wa More

by Claudia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac.
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Thank you for the nice review, Claudia. We appreciate you choosing Rick Case Hyundai in Davie and would like to thank you for your loyalty to our dealership. Sincerely, the Rick Case Hyundai in Davie Team

January 23, 2021

Mr Daniel Lucatorto give me excellent service he took his time to explain every detail about what I need to be done ,and I very pleased with his service, More

by maynomjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lucatorte
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Thank you for providing us with feedback regarding your recent experience with our dealership. We're glad to hear you had a great service visit with Daniel. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

January 21, 2021

Joel the service writer was great. However, the service department did not check my tire pressure as I asked.. I need a twenty five word minimum. My real name is Charles Windler. More

by knid2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Thank you for providing us with feedback regarding your recent experience with our dealership, Charles. We're glad to hear you had a great service visit with Joel. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

January 14, 2021

I have owned two Hyundai's; a Sonata and a Santa Fe. I loved both cars but there will not be a third for one single reason: service at this dealer stinks! Same horrible service for the last 5 years. Crow More

by jrcb48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Guy
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Hello. We apologize that we did not provide the level of service you expected, thank you for providing your feedback. If you wouldn't mind, please reach out to our Service Director, Mark Perry directly at markperry@rickcase.com or 954-903-5461, so we may further discuss this situation. Sincerely the Rick Case Hyundai Team in Davie

January 12, 2021

Oil change tire rotation starting the New Year right. Thanks Freddy! Free car wash is icing on the car. Omg 25 word minimum not fair. 😉 More

by tgai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddy Shihadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Thank you for providing us with feedback regarding your recent experience with our dealership. We're glad to hear you had a great service visit with Freddy. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

January 09, 2021

Daniel Lucatorto, my service adviser did an excellent job getting my vehicle in for an oil change and tire rotation. The entire service took less than hour. Excellent service. Very professional. Hats off t More

by Romanlaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lucatorto
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Thank you for providing us with feedback regarding your recent experience with our dealership. We're glad to hear you had a great service visit with Dabiel. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

January 09, 2021

The service was excellent! Daniel was thorough, clear spoken, and very professional. The overall experience was extremely pleasant and I plan on coming back in the future. More

by lucid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lucatorto
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Thank you for providing us with feedback regarding your recent experience with our dealership. We're glad to hear you had a great service visit with Daniel. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

January 09, 2021

I was extremely disappointed with the quality of the service department and team members. My vehicle was taken in on a Monday for a broken AC, a recall on the brakes, and an oil change. I was told the s More

by TLM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Guy, Jackie Tarantola
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Hello. We apologize that we did not provide the level of service you expected, thank you for providing your feedback. If you wouldn't mind, please reach out to our Service Director, Mark Perry directly at markperry@rickcase.com or 954-903-5461, so we may further discuss this situation. Sincerely the Rick Case Hyundai Team in Davie

January 09, 2021

GREAT service (15000 mile) done VERY FAST got me in and out in a hurry! THANK YOU to Service Writer T.D. Newsome very helpful More

by stephenhunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Chiaromonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : T.D. Newsome
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Thank you for providing us with feedback regarding your recent experience with our dealership. We're glad to hear you had a great service visit with TD. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

January 08, 2021

Joel Aranha service adviser provided great service. He said the car would be ready in 60-90 minutes and he was prompt. Thanks for the great service! More

by ASL2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel arango
Jan 27, 2021 -

Rick Case Hyundai Davie responded

Thank you for providing us with feedback regarding your recent experience with our dealership. We're glad to hear you had a great service visit with Joel. We look forward to working with you again in the future! Sincerely, the Rick Case Hyundai Team in Davie

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