Rick Case Hyundai Davie

I want to say that my experience was more than great! I had not purchased a car in many years and I was a little nervous, but I can say that the manager Finance Manager Juan and the salesman Ridell were I had not purchased a car in many years and I was a little nervous, but I can say that the manager Finance Manager Juan and the salesman Ridell were amazing and truly a pleasure to work with. They were helpful, patient, and honest. Because of them, I bought a car that I truly love. I was given several options and they worked with my budget and explained everything to where I fully understood what I was getting and paying for. No hidden fees. Thank you to everyone for the exceptional service I received. You now have a customer for life. More

Stay far away from this dealer and don't buy a Genesis anywhere as their manufacturer warranty is worthless. Ever since I purchased the car from this dealer, I've experienced problems with my A/C and cool anywhere as their manufacturer warranty is worthless. Ever since I purchased the car from this dealer, I've experienced problems with my A/C and cooling seats especially after driving for 20-30 minutes or more. I've taken it to 2 other Genesis dealerships for the same issues and they always claim to fix the problems, but they haven't. Now they got the tech hotline involved who instructed this service dept. to test my car for about a week during the Florida cold spell when the daytime temperatures were in the 50s and 60s. Last Monday the final day of their "testing" the day time high was 77 but only for about an hour. I'm not sure if they tested it at that peak temp. They returned my car to me last Friday unfixed and now with a warranty that's Worthless! When the rep. from the dealer arrived at my home, I asked him not to turn off my car and then we tested it and of course the A/C was blowing hot air. I took a video with my phone as proof. After all these attempts of not correctly diagnosing the problems and now pretending like there aren't any problems, I will continue to encourage everyone and anyone NOT TO BUY A GENESIS. More

This is probably the most dismissive sales rep that I have worked with. I have been treated like a number every step of the way. I was not educated about anything up front. I spoke with the survey team have worked with. I have been treated like a number every step of the way. I was not educated about anything up front. I spoke with the survey team and 7 out of the 8 items they ask about I was not made aware of by Donald. The only thing he would discuss with me if I was paying the cashier check. One particular interaction was very rough. I ask to review the contract and he pushed the cashier check thing again. I said I would like to review the contract first and he said oh someone will send it to you and I had to follow up with him on when that would actually be sent to me. Rey Rodriguez, took a call from me to go over feedback and he was like oh this should be for the other ray and ended the other call. Just very dismissive overall as a company and truly shocked by the service. More

They miss lead clients and don’t put notes so they can deny and play ignorance. They sold sold me car A gave me car B had to come back and waist 3 hours for them to fix the problem. Received only one Key deny and play ignorance. They sold sold me car A gave me car B had to come back and waist 3 hours for them to fix the problem. Received only one Key and they have no record that they owe me a second as they don’t notate it on purpose. They didn’t do the service prior to giving me the right car and now won’t honor the service as again no note so they can claim ignorance. Worst customer service and poor management. They also never call you back when you leave a message for sale person or manager. More

Overall horrible experience. Appointments are almost 1 month out in the future. There is no organization in checkin process. Better going to get sevice somewhere else Appointments are almost 1 month out in the future. There is no organization in checkin process. Better going to get sevice somewhere else More

I wish I had something positive to say. But had arranged with Victor to come see a car I was told it was in store when I arrived was told car wasn't available and they tried selling me on a But had arranged with Victor to come see a car I was told it was in store when I arrived was told car wasn't available and they tried selling me on an SUV three times the price of the car I was looking at which was a sedan. They were very misogynistic and didn't seem concerned with bait and switch tactics. More

Very pleasant to speak with, by far one of the best persons we have spoken to when purchasing a new vehicle. Polite, helpful and looks out for us as customers. Best customer service!!!!! persons we have spoken to when purchasing a new vehicle. Polite, helpful and looks out for us as customers. Best customer service!!!!! More

Not sure what happened to my original review posted 4/18/24, but I noticed that I neglected to include the name of the dealership. With that, I am reposting my review and including the full name of the 4/18/24, but I noticed that I neglected to include the name of the dealership. With that, I am reposting my review and including the full name of the dealership this time. It is with regret that I find myself composing this negative review for Rick Case Hyundai Weston. Regrettably, it seems this is my final avenue before escalating my concerns to Hyundai Corporate offices. To provide a concise overview, on January 30, 2024, I entered into my second lease agreement for a 2023 Santa Fe, marking my fourth Santa Fe overall and third from this particular location. The vehicle was received on the scheduled appointment day. However, the vehicle I ultimately took home felt strongly pushed towards me, especially following a failed sales attempt earlier that day. Initially, I found the vehicle appealing, notably smoother than the Tucson I had considered. However, subsequent events have led me to doubt my decision. Despite my apparent pursuit of resolution, I find myself ensnared in a frustrating cycle of unaddressed issues, which were evidently known prior to my departure late that evening. Furthermore, upon inspecting the vehicle in daylight the next day, I discovered additional concerns. Repeated attempts to reach out to the location's General Manager, Mr. Martinez, have proven fruitless. The front bumper displays damage, while the interior roofing surrounding the sunroof exhibits damage as well, with the passenger side notably misaligned. Despite my persistent efforts, I have made zero progress in resolving these issues. While acknowledging that this dealership has encountered challenges over the years, I have never experienced such blatant disregard as I am currently facing. Despite numerous calls, my attempts at communication remain unanswered and unacknowledged. I did engage with a representative named "Danny" who assured me of a follow-up on April 2, 2024. However, to date, I have received no response, despite leaving him four messages. More

Staff are very very helpful & address all questions or concerns. Seating while you wait is fantastic!! concerns. Seating while you wait is fantastic!! More