Rick Case Honda - Service Center

Honestly if I could give a negative star I would. First I trusted this place with my car! I took my car in to for new tires and service and everything went fine. When I took my car in a few months la First I trusted this place with my car! I took my car in to for new tires and service and everything went fine. When I took my car in a few months later to get the steering wheel fix since it was a recall and I was advised that my tires need to be rotated by WALDO! I did what was suggested and ask for them to be done. Come to find out months later it was NEVER done! After I trusted these people. I took my car in now to do oil change and ask for tire rotation again and I'm being told by CONMAR that "oh your tires are bad, they can't be done" but only after I checked and no tire rotation wasn't done when I asked. After I went into the office raising xxxx after I got charged for service that wasn't done! As I was walking back in another service advisor was like oh if you don't check they won't do them. It's ridiculous that I have to fight tooth and nail to get something done! I did get my money back for this last service but it's not going to make up for me having to buy new tires again less than 10 months since they can't seem to do their jobs. I paid for a service and it can't be done unless I nag them and complain and start raising xxxx. They want to charge crazy amount for service but won't actually do the work! They really are scam artist. I should at least get a discount on my tires or a new one for this xxxx of a situation they have put me thru! This place has gone down hill. More

The Honda RECALL 2024 is being handled terribly at Rick Case! Fuel leak danger. Steering danger! Case! Fuel leak danger. Steering danger! More

This may be the worst Honda dealer is south Fl. The sales people are push and aggressive. The service department is slow and constantly trying to up sale on all kinds of stuff that is not needed. E The sales people are push and aggressive. The service department is slow and constantly trying to up sale on all kinds of stuff that is not needed. Expresa oil change is a joke! More

I have been a customer for a very long time and this dealership has always exceeded my expectations. Duane Malcolm is just an amazing service advisor. He deserves the highest accolades. dealership has always exceeded my expectations. Duane Malcolm is just an amazing service advisor. He deserves the highest accolades. More

Duane Malcom is the best service advisor! His professionalism and knowledge is everything!! I highly recommend him!! He’s very efficient also!! He will have you in and out! He is definitely a His professionalism and knowledge is everything!! I highly recommend him!! He’s very efficient also!! He will have you in and out! He is definitely a huge asset to Rick Case Honda!!! More

Oil change at Rick Case Honda took 2 hours, which felt too long. Service was only acceptable, nothing outstanding. I expected a quicker and more efficient experience. Will consider alternatives. too long. Service was only acceptable, nothing outstanding. I expected a quicker and more efficient experience. Will consider alternatives. More

Horrible to the point I am pissed. Have not attempted to contact me after voiced concern. Have not attempted to contact me after voiced concern. More

Thank you Cory wells for your prompt service, everything is working perfectly no problem so far everything is working perfectly no problem so far More

So far the service at Rick Case has been very good. Karen has been a good representative and very understanding of the customers needs. Karen has been a good representative and very understanding of the customers needs. More

The splash shield / lower engine cover came off and needed to have it replaced. Wade Bell, Service Manager gave me an estimate over the phone. Took the car for service today and was so pleased that the needed to have it replaced. Wade Bell, Service Manager gave me an estimate over the phone. Took the car for service today and was so pleased that the the bill was just as Wade quoted me. My car was ready within an hour. Thank you Conmar Vassell service advisor and Wade Bell, Service Manager. More