Rick Case Acura - Service Center

Excellent service by Acura Rick Case. The service manager Francisco Garcia provides always a top notch service and listens to the client. This is my 3rd Acura MDX and love this car. The service manager Francisco Garcia provides always a top notch service and listens to the client. This is my 3rd Acura MDX and love this car. More

Service department is terrible. You can’t get through on the phone and even after leaving a message they don’t call you back. The service is very slow. I waited over two hours for a You can’t get through on the phone and even after leaving a message they don’t call you back. The service is very slow. I waited over two hours for an oil change and tire rotation and when they brought my car out they forgot to do the warranted brake repair. I ended up waiting there an additional hour. Nothing but apologies there after. It’s a good place to buy a car but I wouldn’t go back for the service even the first free oil change. It’s just not worth it. More

Dean and the rest of the staff are professionals. They take care of me with a smile every time I come. I wouldn’t take my SUV to any other dealer. They take care of me with a smile every time I come. I wouldn’t take my SUV to any other dealer. More

I purchased an Acura RDX two years ago and was having a problem with the headlights being foggy and looking old I worked with Francisco in service and he was amazing he made sure my headlights were replace problem with the headlights being foggy and looking old I worked with Francisco in service and he was amazing he made sure my headlights were replaced and everything else was working perfectly I highly recommend you ask for Francisco when you go to service. More

Easy to set up appointment and service was fast. All work was explained to me before agreeing to work. All work was explained to me before agreeing to work. More

People are friendly. They genuinely seems concern about your car issues. They provide service in a timely manner. They genuinely seems concern about your car issues. They provide service in a timely manner. More

Just an excellent experience . Friendly and expertise. Will recommend and come back.thank you Mack Friendly and expertise. Will recommend and come back.thank you Mack More

Great location, excellent service, reliable work don on my vehicle, thank you so very much my vehicle, thank you so very much More

Mac did an awesome job as usual which is the reason I continue to come back to Acura for service. continue to come back to Acura for service. More

There is prompt and efficient service. The car is immaculate upon return. No pressure involved. The car is immaculate upon return. No pressure involved. More