Rick Case Acura

Less than pleasant experience Did preliminary details on the internet and printed their initial “deal” of what they would sell the car for cash, no financing, with the possibility Did preliminary details on the internet and printed their initial “deal” of what they would sell the car for cash, no financing, with the possibility of discounts or incentives. Once I drove 2.5 hours to the dealership, everything changed. Any discount hinged on financing the car. I was offered all kinds of incentives to finance, but I was clear from the beginning I did not want to finance. By the time (2 hours later) the third associate asked me why I didn’t want to finance, I became insulted, almost as if they thought I was stupid for turning down such a wonderful opportunity to go into debt. I did buy the car for cash, for more than I expected) but I don’t feel I was treated with respect, or in a friendly manner, except by Matt Pasco. More

Service satisfied Customer service very good, professional. I was very satisfied.I would recommend family and friends to your business, because your customer service we Customer service very good, professional. I was very satisfied.I would recommend family and friends to your business, because your customer service were excellent. Thank you for excellent service More

The experience was great, I received all the needed information and advises to make a right decision in a new Acura. I’m a loyalty Acura customer because of the Rick case team, special thanks to Yasser information and advises to make a right decision in a new Acura. I’m a loyalty Acura customer because of the Rick case team, special thanks to Yasser Fahmy More

Matt from the sales team was awesome, patient and very easy to work with. He was a true professional throughout the entire process and follow-up even after the fact to make I was satisfied with my purchas easy to work with. He was a true professional throughout the entire process and follow-up even after the fact to make I was satisfied with my purchase. He definitely upholds the company's values in the way he conducts business and nominate him as My Employee of the month. More

Excellent Service Excellent customer service! The team was very friendly. I was impressed with how well the team worked together from the time I pulled in to the servic Excellent customer service! The team was very friendly. I was impressed with how well the team worked together from the time I pulled in to the service area to completing my payment for service. Very well managed, organized, effective communication, and even the waiting area was a comfortable experience that the dealership provided snacks, wi-fi, TVs, clean restrooms. The staff was professional and friendly making my experience an enjoyable one. I’m glad I found a place to service my vehicle at a reasonable price. More

Great! We knew what we wanted and was happy with the outcome. We were in and out the process was that fast! Friendly service and definitely would recommend. We knew what we wanted and was happy with the outcome. We were in and out the process was that fast! Friendly service and definitely would recommend. We’ll be back for sure! More

Great customer service As usual great customer service with no time wasted. Keep up the good work. I would recommend these guys any day, they know their business very well. As usual great customer service with no time wasted. Keep up the good work. I would recommend these guys any day, they know their business very well. More

Best dealer ever! This is my first lease ever and it was a great experience. I couldn’t understand why my husband insisted we’d go so far to do the transaction. He has This is my first lease ever and it was a great experience. I couldn’t understand why my husband insisted we’d go so far to do the transaction. He has been a loyal client of this dealer and wanted me to experience the same great customer service he’s had. Hassan (sales) and Mo in finance made this transaction a breeze and made us feel part of the family. To say the least excellent customer service, Very comfortable and clean environment (rare for a dealer). It’s hard to believe this but they were upfront and honest with us throughout the entire transaction. I highly recommend this dealer, Mo Saleh and Hassan Hussein. More

2020 RDX A-Spec Terry Jarvis does it AGAIN!!!! I live in St. Augustine now and as long as Terry is there I will be there. Terry continues to delivery not just a dea Terry Jarvis does it AGAIN!!!! I live in St. Augustine now and as long as Terry is there I will be there. Terry continues to delivery not just a deal BUT he represents Rick Case Acura like no other can. I MUST thank Tom and also Mo in finance for there diligence in going the extra mile to confirm what Terry assured me of over the phone and from long distance. Like I said, as long as Terry is there I will be there.... #RickCaseAcura #RDX #Aspec #TerryJarvis2020 More

Excellent service from the team!I would highly recommend Excellent service from the team! I would highly recommend anyone to do business there. My wife and I are happy to have joined the Acura family ! Excellent service from the team! I would highly recommend anyone to do business there. My wife and I are happy to have joined the Acura family ! More