Rick Case Acura

After years of having a very good experience at this dealer , I took my ZDX to be serviced and to have the trunk opener switch replaced. At the time to pick up my car, the service adviser told me that " dealer , I took my ZDX to be serviced and to have the trunk opener switch replaced. At the time to pick up my car, the service adviser told me that "by accident they broke my rear lights". "They had no idea what they were doing", (words of the general manager when he saw what happened) so now,two weeks later, after I email and call the service manager (no response) and visited to dealer and talk to the General Manager I am still waiting for the dealer to call me so they can take care of what they did. No one took responsibility to resolve this in a timely manner. I also contacted Acura Client Relations, and to make this more funny, they are still waiting for the dealer to respond. Horrible customer service, at Rick Case Acura,you do not get what you paid for. More

Shawn is a patience and knowledgable salesperson. His professionalism continued even after I drove off the lot. He has answered emails and returned phone calls in a timely manner. What a wonderful experi professionalism continued even after I drove off the lot. He has answered emails and returned phone calls in a timely manner. What a wonderful experience I had! Shawn is definitely a reason that Rick Case Acura will have my future business ! More

Many times that I have been at a dealership I feel hounded, bombarded and uncomfortable by the sales representatives. At Rick Case Acura my rep Michael Salzverg allowed me enough time to look around hounded, bombarded and uncomfortable by the sales representatives. At Rick Case Acura my rep Michael Salzverg allowed me enough time to look around at my own pace and when I was ready to question him on a potential purchase he was ready and knowledgeable of the whole Acura lineup. Michael was new but made sure all my questions were answered. The test drive went smoothly, and the ease and convenience of how everyone works in conjunction with each other made my decision easy to get in a new model. While working on the paperwork and numbers that worked for me, Michael and the rest of the team made us feel at home. We were offered refreshments, comfortable areas to rest our feet (since it was late in the evening), and complimentary snacks. You can tell Michael takes pride in his work. He was as excited as I was to be getting into a new vehicle. Being a sales representative myself, I know many tricks of the trade, but feeling more like a friendly conversation and less like a business transaction made this purchase easier for me. Previously I have had many issues with dealerships, but Rick Case Acura has changed my mind on how I feel about them now. I would recommend this dealership to all friends, family and future buyers. They had an extensive used car section and so many models of new vehicles to choose from on their lot that when I chose which new car I wanted, I had a variety of exterior colors, interior colors and tech packages to choose from. I have had my car for 2 weeks now, and Michael has been diligent with keeping me in the loop about my new license plate, window tinting, and other options that I have for my vehicle. All of this WITHOUT being overbearing. To me that is very important. When purchasing a new car, you are inundated with so many surveys and courteousy calls. This has not been the case with Rick Case Acura. I was not planning on getting another Acura when my lease was up, but the team at Rick Case Acura changed my mind, and changed it easily. Their service department, sales department and staff have been nothing but helpful and professional. Acura should be thrilled to have a team like this working for them. If you are local, do not choose any other dealership! I hope when you visit Rick Case Acura you ask for Michael Salzverg, but in all honestly their whole staff was excellent! Marc LaRosa More

My experience with Rick Case Acura exceeded my expectations. All of the staff from internet sales manager Matt, sales manager Karim, Joann the concierge, finance manager John, and finally salesman expectations. All of the staff from internet sales manager Matt, sales manager Karim, Joann the concierge, finance manager John, and finally salesman Sean Segaloff were very pleasant and accommodating . Sean was very knowledgeable and took the time to show my wife all the bells and whistles with our new Acura ILX and answered all of her questions. More

My wife and I bought a bigger boat and had to trade our SUV for one with more towing capacity; we made a list of possible options and started to solicit quotes over the internet and visiting dealers after SUV for one with more towing capacity; we made a list of possible options and started to solicit quotes over the internet and visiting dealers after to test drive our possible options. Reading the reviews in Dealer Rater we became acquainted with Mort Schwartz and his ability to persuade customers. I wrote Mort and e-mail with our requirement and with the vehicle choices we were contemplating to lease. Mort responded my e-mail with advice and then we spoke on the phone and he sounded like a car consultant rather than a sales person, and he got my attention. Anyhow, we thought that the MDX was outside of our budget limitations and we received a great lease offer on a well-known brand (which I will reserve the name because of our great relationship with the salesman and dealership) also made is Japan SUV. We went to this dealership on Saturday determined to test drive this car and to move forward with the transaction. We test drove 2 of the same SUV (loaded and the lease program was second to none), however, at 60 Mph on the expressway the Steering Wheel vibrated worse than a 20 year old vehicle with Alignment problems and out of balance tires. We were very disappointed (so was the sales person and the dealer GM) and we decided to stop by Rick Case Acura to meet Mort and discuss the lease program face to face. I had spoken to Mort earlier that day and was told that if planned to visit him, to please try to make as early as possible as he planned to leave earlier than usual. Although my wife and I came in to Rick Case Acura at the time Mort had to leave; he took the time to stay with us to explain why we should consider the Acura MDX over other vehicles and left us in the hands of Carl Ziedman. We test drove the vehicle with Carl and went to the negotiation table. We were very impressed with the professionalism of Mort and Carl and decided to work around our budget and leased a NEW Acura MDX last Saturday evening. We had sort a negative experience about 4 ½ years ago at Rick Case Honda, and we had a bit of reservation about doing business at Rick Case Acura store. Mort and Carl made the difference and made us forget about the past; we highly recommend that you give Rick Case Acura an opportunity when shopping for an Acura and definitely schedule an appointment with Mort and/or Carl. You will not be disappointed! More

I had a pleasure meeting Sean Segaloff, a sales representative of Rick Case Acura. Sean made my experience buying a new vehicle smooth and pleasurable. Sean was very attentive, polite and respectfu representative of Rick Case Acura. Sean made my experience buying a new vehicle smooth and pleasurable. Sean was very attentive, polite and respectful. He also went above and beyond to make a very smooth transition and provided his personal option, prior experience and facts. Sean was very knowledgeable about the availability of the current inventory, which made it very simple locating the perfect vehicle for me. Sean took his time to explain the difference between different models and price range. Sean went to” battle” for me while negotiations begun. He didn't play any games and was very honest from the start. Sean made my purchase experience very pleasurable. Sean Segaloff would be my number one choice for my next purchase. Sean Segaloff is highly recommended to anyone who would like to get a very smooth transition from their current vehicle into a new car. Should anyone be interested to hear the positive input of Sean's work, here is my cell phone number 954-590-0786, please leave a message and I will get back to you with a lot more positive feedback. Sean Segaloff is highly recommended, if you like honest and honorable salesmen. More

Horrible experience. Passed back and forth between two salesmen providing inconsistent information. I was given a price and told it was a bottom dollar price. Another dealer beat the price by a large amou salesmen providing inconsistent information. I was given a price and told it was a bottom dollar price. Another dealer beat the price by a large amount with no haggling. When I told Mike I purchased the car somewhere else he was extremely rude and sent me a slew of negative and. Insulting text messages. I would not have anything to do with this dealership. To top it off a week after I bought my Acura I bought another one for my wife and did not call Rick Case. The bad service cost them two sales. More

When it comes to customer service, Rick Case is #1. As soon as you walk through the door, they know your name (returning customers) and make you feel at home. They offer the best deal and don't hassle you soon as you walk through the door, they know your name (returning customers) and make you feel at home. They offer the best deal and don't hassle you to purchase today. Everyone is very friendly, even the salesman who are not taking care of you. I have purchased 5 cars from them and I can see me purchasing more in the future. More

We had an excellent experience working with Mort Schwartz. He has an encyclopedic knowledge of the Acura features and really helped us select the right vehicle for our needs and budget. We love ou Schwartz. He has an encyclopedic knowledge of the Acura features and really helped us select the right vehicle for our needs and budget. We love our new RDX! I would highly recommend Mort - his professional approach lets you as the buyer think about the options and alternatives he presents and then make the best decision without feeling pressured. We liked him so much, we bought a second pre-owned vehicle from him that same week and he really went the extra mile in terms of personal service by bringing the vehicle to us for a test drive when we could not get to the dealership due to our schedule. We felt well cared for by everyone at the dealership and were never left sitting around wondering what was happening with our transaction. Mort doesn't waste your time with something that doesn't fit your needs and he really listens to his customers! We felt like our business was truly valued by Mort and the entire team at Rick Case Acura. More