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Rick Case Acura

Fort Lauderdale (Plantation), FL

4.8
2,431 Reviews
Welcome to RICK CASE ACURA, America’s first, and for many years largest Acura dealer. At RICK CASE, where the culture is treating every customer as we would our best friend, YOU are Number 1 for the past 27 years. We always work diligently to provide excellent service, best value products and facilities of the greatest convenience. Our goal is to always offer a pleasant experience that exceeds our customers’ expectations while operating at the highest level of integrity, honesty and professionalism. All of our staff invites you to visit to experience the RICK CASE WAY.
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875 N State Rd 7

Fort Lauderdale (Plantation), FL

33317

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Showing 2,431 reviews

October 07, 2015

This is why I keep coming back! Mort Schwartz and Rick Case Acura have earned an A+ from me for over 20 years now. The dealership service department has always been excellent. I ha More

by wallacefry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mort Schwartz
October 03, 2015

Best car buying experience ever We just leased a new TLX from Rick Case Acura. This is my family's eight Acura in the last 15 years. This was by far the best, easiest, most stress-fr More

by Franklin123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mort Schwartz, Benny Chahal, Karim Kassim
October 02, 2015

BEST SALESMAN EVER! My family has been purchasing automobiles with Rick Case for the last 15 years. My husband and I have purchased the last 4 Acura's with, I personall More

by Elliott918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mort Schwartz, Karim Kassim
October 01, 2015

Expericence in Leasing my 2015 TLX I went to RICK CASE ACURA last month ready to return my 2013 TL and look at the new 2015 TLX models. Mort Schwartz sat with me and went over all the More

by Richard Judelson
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mort Schwartz
September 15, 2015

The best. EVER! These guys...hands down the best car leasing experience ever! They were Helpful, friendly, funny, knowledgable, and the list could go on. They even h More

by Erikamendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ferrin, Alan Sardinas, John Evans, Carl Ziedman
September 10, 2015

Service warranty not honored I recently wanted to service my car in this relationships. They charged me twice for the same job not honoring their own service warranty. The reason More

by seaching_for_quality_service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
Oct 01, 2015 -

Rick Case Acura responded

SEACHING_FOR_QUALITY_SERVICE; Unfortunately, it seems that you were unable to recognize good service when you experienced it. You chose to visit our dealership with a 15 year old, 148,000 mile vehicle that was poorly maintained over the years. We repaired the Power Steering Pump at a fair price and performed the work in a timely manner. When you returned in need of another part to be replaced that was not included in the earlier repair, you accused us of “They charged me twice for the same job not honoring their own service warranty. The reason they gave me was it was not the same component.” You further stated “The info on the invoice may not represent the actual work.” As is common in vehicles with this type of history, another part subsequently failed. The part in question was NOT included in the original work. That isn’t subject to your opinion, but rather to the accurate details of Repair Orders and any related invoices. Your statements were untrue and insulting, but in an attempt to assist and satisfy you, we installed the additional part at our cost and did not charge for labor We appreciate constructive critism, but your claims are without any factual basis. Mort Schwartz

June 05, 2015

Fantastic car buying experience My wife and I went here to get her a car and we ended up getting one for me as well. I dread car buying/leasing time because it usually entails hours More

by CurtisBouknight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Ziedman, Mort Schwartz
April 15, 2015

Dealership does not conduct good business Went to buy a car spent over 6 hours there negotiating a price , finally settled on price. By the time got back to financing the numbers weren't addin More

by Bad biz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 16, 2015 -

Rick Case Acura responded

Good morning; Please let me know who is placing this review so we can investigate the incident. I note you "tagged" me as assisting you but I am in the New Car Department so that appears to be incorrect. Regardless, I will invesdtigate and respond to you promptly. Thank you. Mort Schwartz Sr Sales & Leasing Consultant; Assistant to General Manager

March 29, 2015

The dealership was excellent - Mort was super helpful. The experience at the dealership was perfect from top to bottom. I received two cars and both times Mort Schwartz was very helpful. The transaction wa More

by Jongdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mort Schwartz
March 19, 2015

Always a pleasure I live almost 40 miles from Rick Case Acura and have been driving Honda and Acura products for years. I have 3 different Acura Dealers closer to me, More

by Drsteveg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mort Schwartz
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