Rick Case Acura

Quality Professional Services and Facilities I found Phillip Knapp very supportive in helping me with the search and purchase of my new vehicle. His professionalism and integrity made the experi I found Phillip Knapp very supportive in helping me with the search and purchase of my new vehicle. His professionalism and integrity made the experience of selecting, negotiating, and driving off with my new Acura RDX perfect. Phillip's knowledge of the vehicle was very informative and he demonstrated the options allowing me to clearly see the advantages. I would recommend him to anyone interested in quality service. Thanks Phillip for listening and making the entire experience at Rick Case Acura relaxed and straightforward. More

Excellent experience at Rick Case Acura My experience with this dealership was exceptional. I was met on arrival by Phillip Knapp who took the time to speak with me and my husband regarding My experience with this dealership was exceptional. I was met on arrival by Phillip Knapp who took the time to speak with me and my husband regarding our wants and needs. Having met Phil and seeing the RDX at the auto show, we were fairly certain the Acura RDX was for us. We discussed purchase and lease options with Fred Wolf (sales manager) who treated us with the utmost respect and courtesy. We finalized our deal with John Evans in finance who explained the various protection packages available. We took delivery of the RDX and again, Phil was incredible. He walked us through every operation of the vehicle including set up and use of the multiple phone, navigation, and audio features. I felt completely comfortable when I left with the new vehicle and am most grateful for the time and effort Phil spent with us to make our entire experience pleasant and relaxed. Having purchased many cars in the past, I can say this experience was by far the best. I recommend Rick Case Acura and particularly Phillip Knapp to anyone who is in the market for a quality vehicle. More

Phillip is Phenomenal!!! My wife & I went to Rick Case A. on the defensive after having a poor experience at a dealership closer to home. The Case team, led by Phillip, put us My wife & I went to Rick Case A. on the defensive after having a poor experience at a dealership closer to home. The Case team, led by Phillip, put us quickly at ease and 3 hours later, we drove home in a new RDX. Phil showed us all the pkgs., made positive, insightive comments as to what he thought might be best for us, and led us to an excellent decision in choosing out vehicle... We both commend him for being so helpful and straightforward. He is an outstanding salesman. More

Best Car Salesman Ever! I absolutely HATE buying a car BUT Phillip made the entire experience the best I've ever had. Dealing with Phillip is a joy. I felt more like he was I absolutely HATE buying a car BUT Phillip made the entire experience the best I've ever had. Dealing with Phillip is a joy. I felt more like he was a friend than a salesman. I can't say enough good about him. He's the best! Go see him if you want a new Acura! More

Ripped Off!! Before Christmas, I took my 2006 Acura TL to Rick Case to have them investigate leaking transmission fluid. I agreed to pay the diagnostic charge to h Before Christmas, I took my 2006 Acura TL to Rick Case to have them investigate leaking transmission fluid. I agreed to pay the diagnostic charge to have them look and determine the cause of the leak. After running their diagnostics, they call back and tell me both Axel seals need to be replaced. In addition to the axel seals, they say you have bad motor mounts, power steering pump, and rack/pinion. I was told once I do this I would be all set. I agreed to pay the $2158 or so to get all the work done believing I'm finally going to be car-trouble-free for a while. I pick up the car take it back home...car is still leaking. Not only did they not fix the originally problem but they led me to believe I had to have all this additional work done. I then take the car back twice before George the mechanic finally stops their band-aid fixing and troubleshooting and finds the source of the leak. Final diagnoses is to rebuild or replace transmission. These people took my $2100, did not fix the issue, and could even return my call back when I called to talk to him about this fiasco - Yes you Tony Vrenna!! Stay away from these people, they don't care about genuinely fixing your car and saving you money. They will tell you all kinds of things to get you to spend money you don't need to spend. More

Excellent Experience for Ms. Powell Donnie was AMAZING and quite friendly! I truly loved the customer service and my Sonata. I will certainly refer my friends and family to this location Donnie was AMAZING and quite friendly! I truly loved the customer service and my Sonata. I will certainly refer my friends and family to this location. More

Great Customer Support and Troubleshooting I recently had the battery changed on my 2010 Acura MDX and was required to enter a security code in order for my Radio to work. I could not find the I recently had the battery changed on my 2010 Acura MDX and was required to enter a security code in order for my Radio to work. I could not find the security code in any of the information that I had in my glove box. In one call to Mort Schwartz, he helped me troubleshoot the problem and found the necessary code in a database at the dealership. Fantastic customer service to handle my problem over the phone saving me time, money and effort, by not having to come to the dealership in person. Thank you Mort for your excellent customer service. Well done! More