Rick Case Acura

Professional and enthusiastic Mo Chtaili is always highly professional and energetic whenever I visit Rick Case dealership. His energy and professionalism makes me incapable of buy Mo Chtaili is always highly professional and energetic whenever I visit Rick Case dealership. His energy and professionalism makes me incapable of buying a car from any dealership, but Rick Case Acura. Keep the outstanding job going, Mo! More

Best Customer Service Knowledgeable, professional, caring, are just a few words to describe the employees at Rick Case Acura. I would recommend anyone and everyone over to Knowledgeable, professional, caring, are just a few words to describe the employees at Rick Case Acura. I would recommend anyone and everyone over to my friends here. More

Espectacular Experience ⭐️⭐️⭐️⭐️⭐️ They help me with my trade in and my aproval...I feel like part of the team!!! Thank you sales and finance staff for take care of me Sonia Torres They help me with my trade in and my aproval...I feel like part of the team!!! Thank you sales and finance staff for take care of me Sonia Torres More

wonderful seller Excellent seller, very patient and dedicated to the customer, he helped me a lot with the business and explains everything very well and detailed. He Excellent seller, very patient and dedicated to the customer, he helped me a lot with the business and explains everything very well and detailed. He made me feel like family and I am very grateful. thank you very much for everything Rubén Contreras. More

Very pleased Courteous, quick decisions, they were expecting us, no hidden fees with the internet price. Ruben knows the vehicle very well and helped us to underst Courteous, quick decisions, they were expecting us, no hidden fees with the internet price. Ruben knows the vehicle very well and helped us to understand its features. He was with us until we leaved the parking lot. He helped us to move our belongings from one car to the other. More

Awful Awful Awful So where do I start. Took my car 3 weeks ago for the AC blowing hot.... "it's been fixed, that'll be about $300"...ok great. Less then a week exact sa So where do I start. Took my car 3 weeks ago for the AC blowing hot.... "it's been fixed, that'll be about $300"...ok great. Less then a week exact same problem, bring it back "oh we know what the problem is it's been fixed, now nearly $500".... ok cool. Same week AC breaks again, exact same problem everytime...so this 3rd time which is this evening this great service manager calls me to tell me oh this time we know what it is it will cost IN PARTS $1600!!! So the part I have not told you is that they kept my car for a full 2 weeks, 14 days they kept my car.... no calls no updates literally not a peep. Left 3 or 4 messages on Francisco voicemail then left other messages on this great service manager whatever his name is. Guys watch out for these scum bags. Trust me when I tell you these are unqualified uneducated car people that are literally out to screw you over. If you don't want to listen to me just look at their review history. These people are TERRIBLE and truly avoid this place at all costs. The things I have heard about this place since I have shared my stories would make you sick. Be careful. I warn you be careful. Take your car to any other car dealer but Acura and I wouldn't even buy an Acura from them from how shady they are. Piss poor management and Rick and Rita Case would be appalled by your customer appreciation. More

WARRANTY CANCELLATION DO NOT BUY ANY PRODUCTS THROUGH THIS DEALERSHIP OR ANY FINANCE MANAGER THEY ARE THE WORST. I'VE BEEN EMAILING THE FINANCE MANAGER ZAVALA AND JEFFREY DO NOT BUY ANY PRODUCTS THROUGH THIS DEALERSHIP OR ANY FINANCE MANAGER THEY ARE THE WORST. I'VE BEEN EMAILING THE FINANCE MANAGER ZAVALA AND JEFFREY AND NO RESPONSE FROM 01/28/2019 AND STILL WAITING FOR THE REFUND. More

No spare tire or tools Very disappointed today I have a flat tire and the SUV did not have a spare tire,jack or tools, the wheels have a locking system and the tool was not Very disappointed today I have a flat tire and the SUV did not have a spare tire,jack or tools, the wheels have a locking system and the tool was not there. In a memorial day. More

sold me a lemon and won't take it back I bought from Rick Case Acura in December 2018 and that is where all my Acura troubles began. Acura has become such a horrible car company! My 2019 A I bought from Rick Case Acura in December 2018 and that is where all my Acura troubles began. Acura has become such a horrible car company! My 2019 Acura ILX left me abandoned on the side of the Florida turnpike after only two months of owning the car. I called Vanessa my Rick case sales associate to see what to do, after being given Acura roadside number, she quickly hung up the phone and never once checked on me again, clearly she already got her commission check so who cares about a previous customer. Now in March is when the announced a recall on the 2019 ilx now due to the faulty gas tanks, which was what happened to me, do you think Rick Case disclosed the issue? Nope promised me an amazing car (yea right). This next Instance has nothing to do with Rick case but does have to do with Acura. Two weeks ago I had a flat tire, Acura roadside kept giving AAA my wrong location, five hour later I had to call my own tow truck and pay out of pocket with promise to be reimbursed, here we are two weeks later and of course I’m being given the run around on my reimbursement. This is my third Acura, my parents and brother have Acuras, I learned to drive on an Acura, never have I seen such horrible customer from Acura in the past. Do not buy from Acura, take your hard earn money elsewhere! 4/20/2019 update: After emailing Vanessa on all my issues with my ILX, She advised me to come in an speak to Tom the general manager. I just left Rick Case Acura after being offered the most ridiculous deal of $776 a month with $2,000 down on a lease for the TLX....seriously?! You sold me a death trap and your solution Tom is to make me pay the amount of an BMW 7 s series?! In conclusion do not buy, lease or even look at Rick Case Acura their General Manger is a joke! Will be taking up my issues with corporate. More

way tooooo long This is the second time in 5 months that my 2016 Acura ILX has been in the shop for the same thing. Each time it has been there for 1 month and they a This is the second time in 5 months that my 2016 Acura ILX has been in the shop for the same thing. Each time it has been there for 1 month and they always have an excuse. They have never called us. It's us calling them including the manager and all they say is "Someone will call us back".. They don't call us back which is extremely annoying. I would not refer them to others and after buying 4 cars from Rick Case, this might be our last.They have lost our trust!!! Rick himself needs to monitor his service dept better. .. More