Rick Case Acura

service dept. Been dealing with Francisco, found him very helpfully and knowledgeable. He keeps in touch and let's you know what's going on . Pleasure to deal with. Been dealing with Francisco, found him very helpfully and knowledgeable. He keeps in touch and let's you know what's going on . Pleasure to deal with. More

Rick case Acura is the best Very professional and timely with the service. I've been a happy customer for over 12 years! I definitely recommend to my friends. A+ service. Very professional and timely with the service. I've been a happy customer for over 12 years! I definitely recommend to my friends. A+ service. More

The very best Mo and his staff are a team of experts who specializes in preserving and getting the job done. They won't take no for answer and they're dedicated and Mo and his staff are a team of experts who specializes in preserving and getting the job done. They won't take no for answer and they're dedicated and committed to excellence in every area of car selling and customer service. More

Great experience They got me out real quick. They always take care of me. I'm satisfied with my deal. Kudos to the team. It was seamless and I didnt have to wait that They got me out real quick. They always take care of me. I'm satisfied with my deal. Kudos to the team. It was seamless and I didnt have to wait that long. More

It was a good one . Since I was there for maintenance service they couldn’t lend me a vehicle . Between the service and the car wash it took 2 hrs. Since I was there for maintenance service they couldn’t lend me a vehicle . Between the service and the car wash it took 2 hrs. More

the best financial advice Thank you for the advice to choose the best car for me. With the certainty that I was in the best dealership and with the best management with Mo and Thank you for the advice to choose the best car for me. With the certainty that I was in the best dealership and with the best management with Mo and Ruben together. Thanks again that you keep reaping friends. More

Service Model Works I had previously written about my service experience regarding the side mirror for my 2002 Acura TL. I was very disappointed with the service and in I had previously written about my service experience regarding the side mirror for my 2002 Acura TL. I was very disappointed with the service and in fact, ended up leaving the service appointment with the mirror left less functional than it was when I took it in. Rick Case Acura, of course, sent a follow-up email, asking about my experience and so on. There was also an invitation for me to reach out to the service manager if my experience was less than satisfactory, which I did. While his response was not immediate, Dean Dumetz reached out to me by mail and by phone to assess the situation and invited me to visit with him personally to review the matter. Mr. Dumetz reviewed the situation and then drove my car into the service bay. No more than 15 minutes later he returned with a smile, asking me to inspect the mirror. Lo and behold, the mirror was now completely functional again. Dean Dumetz is the truth and the service model works as advertised. More

Excelente atención e información Ruben hizo posible junto al manager que compremos nuestro Acura y estamos muy contentos Gracias por tanta cordialidad y la búsqueda de lograr un val Ruben hizo posible junto al manager que compremos nuestro Acura y estamos muy contentos Gracias por tanta cordialidad y la búsqueda de lograr un valor posible More

Service manager resolved my issue from a previous visit The new service supervisor was courteous, professional, understanding. Service agent was accomodating and detail with his explanation in regards to m The new service supervisor was courteous, professional, understanding. Service agent was accomodating and detail with his explanation in regards to my SUV. The service rep sat at top next to gargage next to the door blonde hair. His service was above and beyond More

It was fast and easy I love the customer service. Friendliness and their knowledge of the vehicle they also explain what is the best service for your vehicle to help you s I love the customer service. Friendliness and their knowledge of the vehicle they also explain what is the best service for your vehicle to help you save money. More